(1)
Herlina, H.; Anggraini, T.; Nasution, M. S. A. The Effect of Enduring Service Intensifiers, Perceived Service Alternatives, and Self-Perceived Roles on the Level of Customer Satisfaction Using the Importance Performance Analysis Method (Case Study of Bank Sumut Syariah KC. Medan). IIJSE 2025, 8, 11382-11396.