Setiawan, Barkah, Yolanda Masnita, and Kurniawati Kurniawati. “Analysis of the Influence of Service Quality on Customer Satisfaction and Loyalty in the Digital Service Industry: Insight from Online Shoppers in Indonesia”. Indonesian Interdisciplinary Journal of Sharia Economics (IIJSE) 8, no. 1 (July 25, 2025): 8372-8383. Accessed April 16, 2026. https://e-journal.uac.ac.id/index.php/iijse/article/view/5639.