Marlina, Rina, Rini Agustin, and Nur Hayati. “Serving With Heart: How Responsive Empathy and Interpersonal Communication Change Customer Satisfaction in Customer Service of Telecommunication Services?”. Indonesian Interdisciplinary Journal of Sharia Economics (IIJSE) 8, no. 1 (July 16, 2025): 7751-7763. Accessed April 30, 2026. https://e-journal.uac.ac.id/index.php/iijse/article/view/6847.