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Jayanti NWS, Pradipta IM, Jyontika KRG, Saputra IPSY, Putra DGS. CUSTOMER EXPERIENCE OPTIMIZATION STRATEGY IN IMPROVING CUSTOMER RETENTION IN HIGHER EDUCATION INSTITUTIONS: A CASE STUDY OF ITB STIKOM BALI JIMBARAN CAMPUS. IIJSE [Internet]. 9Jun.2026 [cited 9Jun.2026];9(2):13384-96. Available from: https://e-journal.uac.ac.id/index.php/iijse/article/view/9948