Management of Academic Services at the Faculty of Social Sciences and Government Sciences UIN Ar-Raniry Banda Aceh

Marwan R; Nasir Usman; Khairuddin Khairuddin

doi:10.31538/ndh.v9i2.4856

Marwan R Universitas Syiah Kuala Banda Aceh, Indonesia
Nasir Usman Universitas Syiah Kuala Banda Aceh, Indonesia
Khairuddin Khairuddin Universitas Syiah Kuala Banda Aceh, Indonesia

DOI: https://doi.org/10.31538/ndh.v9i2.4856

Keywords: Academic, Service Management, Service Quality

Abstract

Academic service management is the management of all activities carried out in academics to provide services to students to achieve organizational goals. The research objective is to determine academic service management, and obstacles and improve the quality of academic services at the Faculty of Social Sciences and Government Sciences, UIN Ar-Raniry. This research uses a descriptive qualitative approach because this research aims to understand an interaction situation in academic services, namely to get an overview of academic service management at the Faculty of Social and Governmental Sciences (FISIP) UIN Ar-Raniry Banda Aceh. Data collection techniques are observation, interviews, and documentation. Data analysis uses qualitative descriptive analysis with data reduction, presentation, and conclusion-drawing techniques. The results of the research, (1) academic service management is under Standard Operational Procedures (SOP) and receives direct supervision from faculty leaders; (2) there are still problems such as unstable electricity, network errors, officer discipline; (3) efforts to improve the quality of academic services by trying to provide excellent service through recording attendance lists; serving registration according to procedures and without favoritism, printing KRS and KHS, giving directions, getting around so as not to clash with lecture schedules; dress neatly to facilitate the implementation of student exams.

Downloads

Download data is not yet available.

References

astuti, P., Setiawati, B., & Malik, I. (2021). Inovasi Pelayanan Administrasi Di Dinas Kependudukan Dan Pencatatan Sipil Kabupaten Luwu Timur. Kajian Ilmiah Mahasiswa Administrasi Publik (Kimap), 2(3), 980–993.

Boštjančič, E., & Slana, Z. (2018). The Role Of Talent Management Comparing Medium-Sized And Large Companies – Major Challenges In Attracting And Retaining Talented Employees. Frontiers In Psychology, 9, 1750. Https://Doi.Org/10.3389/Fpsyg.2018.01750

De Lima Prabhawanti, R., & Prasojo, E. (2021). Analisis Pengaruh Manajemen Perubahan Dan Kompetensi Terhadap Kinerja Asn Pada Biro Hukum Kementerian Pertanian. Transparansi : Jurnal Ilmiah Ilmu Administrasi, 4(1), 111–124. Https://Doi.Org/10.31334/Transparansi.V4i1.1615

Dion, M. L., Sumner, J. L., & Mitchell, S. M. (2018). Gendered Citation Patterns Across Political Science And Social Science Methodology Fields. Political Analysis, 26(3), 312–327. Https://Doi.Org/10.1017/Pan.2018.12

Eckstein, J., & Schultz, B. R. (2018). Introductory Relational Database Design For Business, With Microsoft Access. John Wiley & Sons.

Fahmi, M. (2020). Implementasi Manajemen Pada Program Kelas Unggulan (Studi Kasus Di Madrasah Aliyah Qomarul Huda Bagu Lombok Tengah Ntb). Al Mahsuni: Jurnal Studi Islam & Ilmu Pendidikan, 3(1 Januari), 27–36.

Fauzi, H. A. (2018). Peran Pengawasan Internal Dalam Mewujudkan Pemerintah Daerah Yang Baik. Jurnal Ilmiah Hukum Dan Dinamika Masyarakat, 15(1). Https://Doi.Org/Http://Dx.Doi.Org/10.56444/Hdm.V15i1.641

Fayyadh, M. H. (2021). Inovasi Pelayanan E-Ktp Di Masa Pandemi Covid 19: Studi Kasus: Dinas Kependudukan Dan Pencatatan Sipil Kota Surabaya. Uin Sunan Ampel Surabaya.

Hermawan, R., Kawuriyan, M. W., & Ernawati, D. P. (2023). Analisis Manajemen Perubahan Dan Struktur Organisasi Pasca Alih Jabatan Administrator (Eselon Iii) Dan Jabatan Pengawas (Eselon Iv) Ke Jabatan Fungsional Di Provinsi Dki Jakarta. Management Studies And Entrepreneurship Journal (Msej), 4(1), 798–808. Https://Doi.Org/Https://Doi.Org/10.37385/Msej.V4i2.1505

Kempa, R., Ollong, S. R., & Makaruku, V. K. (2022). Evaluation Of Online Learning In The Covid-19 Era Through The Office 365 Program At Smp Negeri 5 Leihitu, Central Maluku Regency. International Journal Of Education, Information Technology, And Others, 5(1), 65–81. Https://Doi.Org/Https://Doi.Org/10.5281/Zenodo.6090334

Khamim, M. (2021). Peran Dprd Dalam Mewujudkan Good Governance Di Daerah. Penerbit Nem.

Lamangida, T. (2018). Studi Implementasi Good Governance Pemerintahan Daerah Kabupaten Bone Bolango. Publik : (Jurnal Ilmu Administrasi), 6(2), 119. Https://Doi.Org/10.31314/Pjia.6.2.119-126.2017

Lazer, D. M. J., Pentland, A., Watts, D. J., Aral, S., Athey, S., Contractor, N., Freelon, D., Gonzalez-Bailon, S., King, G., Margetts, H., Nelson, A., Salganik, M. J., Strohmaier, M., Vespignani, A., & Wagner, C. (2020). Computational Social Science: Obstacles And Opportunities. Science, 369(6507), 1060–1062. Https://Doi.Org/10.1126/Science.Aaz8170

Lukow, S. (2013). Eksistensi Good Governance Dalam Sistem Pemerintahan Daerah Di Kota Manado. Jurnal Hukum Unsrat, 1(5), 130–142. Http://Repo.Unsrat.Ac.Id/Id/Eprint/358

Mahaputra, M. R., & Saputra, F. (2021). Literature Review The Effect Of Headmaster Leadership On Teacher Performance, Loyalty And Motivation. Journal Of Accounting And Finance Management, 2(2), 103–113. Https://Doi.Org/Https://Doi.Org/10.38035/Jafm.V2i2.77

Majedi, M. (2020). The Privacy Policy Permission Diagram-Toward A Unified View Of Privacy.

Naidoo, P. (2019). Perceptions Of Teachers And School Management Teams Of The Leadership Roles Of Public School Principals. South African Journal Of Education, 39(2), 1–14. Https://Doi.Org/10.15700/Saje.V39n2a1534

Nisak, S. L. Z., Hoediansyah, M. E., & Abidah, I. S. (2022). Penyusunan Dokumen Pedoman Dan Instruksi Kerja Manajemen Perubahan Dalam Implementasi Sistem Pemerintahan Berbasis Elektronik (Spbe).

Reddy, E. J., Venkatachalapathi, N., & Rangadu, V. P. (2018). Development Of An Approach For Knowledge-Based System For Cad Modelling. Materials Today: Proceedings, 5(5), 13375–13382. Https://Doi.Org/10.1016/J.Matpr.2018.02.330

Saeed, S., Yousafzai, S., Yani-De-Soriano, M., & Muffatto, M. (2018). The Role Of Perceived University Support In The Formation Of Students’ Entrepreneurial Intention. In Sustainable Entrepreneurship (Pp. 3–23). Routledge.

Sergeeva, M. G., Bedenko, N. N., Tsibizova, T. Y., Karavanova, L. Z., Mohammad, M. S., & Stanchuliak, T. G. (2018). Organisational Economic Mechanism Of Managing The Growth Of Higher Education Services Quality. Revista Espacios, 39(21).

Setiyadi, B., & Rosalina, V. (2021). Kepemimpinan Kepala Sekolah Dalam Meningkatkan Kinerja Guru. Edunesia: Jurnal Ilmiah Pendidikan, 2(1), 75–84. Https://Doi.Org/Https://Doi.Org/10.51276/Edu.V2i1.81

Shamsaei, B., Chojnacki, S., Pilarczyk, M., Najafabadi, M., Niu, W., Chen, C., Ross, K., Matlock, A., Muhlich, J., Chutipongtanate, S., Zheng, J., Turner, J., Vidović, D., Jaffe, J., Maccoss, M., Wu, C., Pillai, A., Ma’ayan, A., Schürer, S., … Meller, J. (2020). Pinet: A Versatile Web Platform For Downstream Analysis And Visualization Of Proteomics Data. Nucleic Acids Research, 48(W1), W85–W93. Https://Doi.Org/10.1093/Nar/Gkaa436

Sudiwijaya, E., & Dwi Arifianto, B. (2023). Building Differentiation Of Piyungan Muhammadiyah High School Through Radio Extracurricular School. Kontribusia : Research Dissemination For Community Development, 6(1), 158. Https://Doi.Org/10.30587/Kontribusia.V6i1.4823

Sulastri, S. (2022). Decision Support System (Spk) For Selection Of New Student Admissions And Majors Using Simple Additive Weigthing (Saw) And Fuzzy Tsukomoto At Sma Negeri 1 Kalirejo. Journal Of Applied Science, Engineering, Technology, And Education, 4(2), 266–287. Https://Doi.Org/10.35877/454ri.Asci911

Tadesse, S., & Muluye, W. (2020). The Impact Of Covid-19 Pandemic On Education System In Developing Countries: A Review. Open Journal Of Social Sciences, 08(10), 159–170. Https://Doi.Org/10.4236/Jss.2020.810011

Thamrin, A. (2019). Politik Hukum Otonomi Daerah Dalam Mewujudkan Tata Kelola Pemerintahan Yang Baik Di Bidang Kesehatan. Al-Adalah: Jurnal Hukum Dan Politik Islam, 4(1), 33–51. Https://Doi.Org/10.35673/Ajmpi.V4i1.130

Thomas, K., Hardy, R. D., Lazrus, H., Mendez, M., Orlove, B., Rivera‐Collazo, I., Roberts, J. T., Rockman, M., Warner, B. P., & Winthrop, R. (2019). Explaining Differential Vulnerability To Climate Change: A Social Science Review. Wires Climate Change, 10(2), E565. Https://Doi.Org/10.1002/Wcc.565

Tiemann, I., Fichter, K., & Geier, J. (2018). University Support Systems For Sustainable Entrepreneurship: Insights From Explorative Case Studies. International Journal Of Entrepreneurial Venturing, 10(1), 83. Https://Doi.Org/10.1504/Ijev.2018.090983

Tui, F. P., Ilato, R., & Katili, A. Y. (2022). Inovasi Pelayanan Publik Melalui E-Government Di Dinas Kependudukan Dan Catatan Sipil Kota Gorontalo. Publik: Jurnal Manajemen Sumber Daya Manusia, Administrasi Dan Pelayanan Publik, 9(2), 254–263. Https://Doi.Org/10.37606/Publik.V9i2.338

Wang, G.-X., & Rashid, A. M. (2022). Job Satisfaction As The Mediator Between A Learning Organization And Organizational Commitment Among Lecturers. European Journal Of Educational Research, 11(2), 847–858. Https://Doi.Org/Https://Www.Eu-Jer.Com/

Wijaya, C., Budi, B., Zulkhairi, Z., Hasibuan, M., & Rosadi, E. (2021). Implementation Of Education Management On Leading Class Program. Al-Ishlah: Jurnal Pendidikan, 13(1), 638–645. Https://Doi.Org/10.35445/Alishlah.V13i1.416