Analysis of the Duties and Responsibilities of Spare Parts Store Employees at Prima Jaya Aeknabara
Abstract
This study aims to analyze the tasks and responsibilities of employees at Prima Jaya Sparepart Store in AekNabara and identify obstacles in their work implementation. This research uses a qualitative descriptive approach. Informants consisted of the store owner, sales employees, administrative staff, warehouse employees, and one customer selected through purposive sampling. Data were collected through interviews, observation, and documentation and analyzed using the Miles and Huberman model. The results show that employee tasks are divided into sales, administration, and warehouse sections that support store operations. Employee responsibility is reflected in honesty in transactions, accuracy in recording data, and cooperation in customer service. However, several obstacles were found, such as inaccurate record keeping, incomplete data, and overlapping tasks when the store becomes crowded. Therefore, clearer task distribution and the implementation of Standard Operating Procedures (SOP) are needed to improve work effectiveness.
Downloads
References
Andrean, V. L. (2021). Perancangan Job Analysis Divisi Produksi. Jurnal Manajemen Dan Start-Up Bisnis, 1(2), 4–5.
Ekananda, E. J., Rizqi, M. A., Manajeman, J., Ekonomi, F., & Gresik, U. M. (2024). Loyalitas Karyawan Pada Perusahaan Spare Part Kendaraan. Management Studies and Entrepreneurship Journal, 5(2), 7317–7325.
Gunawan, I., Hapipah, S., & Khoeriah, A. S. (2021). Analisis Tugas Dan Tanggung Jawab Islami Pada Karyawan Toko Indomaret Veteran 162 Purwakarta. Jurnal Ilmiah Mahasiswa Syariah, 1(September), 31–46.
Janice, A. (2025). Studi Tentang Pelaksanaan Tugas dan Fungsi Badan Pemberdayaan Masyarakat Desa (BPMD) Dalam Pembangunan di Desa Tanjung Lapang Kecamatan Malinau Barat Kabupaten Malinau. EJournal Ilmu Pemerintahan, 3(3), 1460–1471.
Lestari, D. A. (2022). Tinjauan Job Description Staff Customer Service Terhadap Tingkat Kualitas Pelayanan di PT Rosalia Indah Tour & Travel Slamet Riyadi. JURNAL NAWASENA, 1(2), 4–5.
Maiti, Y. A. (2025). Pengaruh Motivasi Kerja Terhadap Kinerja Karyawan Pada Toko Al-Causar Pasar Senen Jaya Jakarta. Jurnal Manajemen Diversitas, 5(1), 18–27.
Novita. (2023). Perancangan dan Penyusunan SOP & Job Description Pada PT. Karimun Sentral Mobil. Jurnal Pengabdian Kepada Masyarakat, 2(3), 277–284.
Nurhayati, S. (2020). Pengaruh Job Description Terhadap Produktivitas Kerja Pada Perusahaan PT. Semen Tonasa IV Kabupaten Pangkep. Jurnal Riset Edisi IV, 3(012), 138–149.
Putu, N., Ernawatiningsih, L., Bagus, I., & Jaya, P. (2023). Upaya Peningkatan Kualitas Kerja Karyawan Bagian Spareparts di UD. Surya Knowledge Sharing. Prosiding Seminar Nasional Pengabdian Masyarakat, 2(November), 991–998.
Ridwan, M. (2023). Pengaruh Pelatihan Terhadap Kinerja Karyawan Toko MR Market. Jurnal Administrasi, Bisnis, Ilmu Manajemen, & Kependidikan, 1(3), 1–8.
Rivai, V., & Sagala, E. J. (2021). Manajemen Sumber Daya Manusia untuk Perusahaan : Dari Teori ke Praktik (Edisi 3). Rajawali Pers, 01(02), 112–120.
Santi, F. Y. P. (2025). Pengaruh Kualitas Pelayanan Dan Harga Terhadap Kepuasan Pelanggan Di Bengkel Raharjo Motor Sidoarjo. Jurnal Multidisiplin Ilmu, 3(2020), 25–37.
Sari, N., & Syariah, F. (2024). Manajemen Marketing (Pemasaran) Produk Jasa Keuangan Perbankan Dalam Perspektif Islam. 199–212.
Sutrisno. (2024). Manajemen Sumber Daya Manusia. Kencana Prenada Media Group, 8(3), 930–939.
Ulya, Z., Dewi, M., Ekonomi, F., Langsa, I., Ekonomi, F., Samudera, U., Meurandeh, J., Lama, K. L., & Langsa, K. (2023). Faktor-Faktor Determinan dalam Produktivitas Karyawan di BP Swalayan : Studi Analisis Kinerja pada Usaha Ritel. Jurnal Manajemen Keuangan, 12(2), 344–367.
Wahyuanggraeni, Y. (2024). Pentingnya Job Description dalam Meningkatkan Kinerja Karyawan. 20(2), 211–223.
Wahyuddin, A. (2023). Pengaruh Pelatihan, Reward dan Punishment Terhadap Kinerja Karyawan Toko Global Bangunan. Jurnal Ilmiah Mahasiswa Merdeka EMBA, 2(1), 95–108.
Wibowo. (2023). Manajemen Sumber Daya Manusia. Kencana Prenada Media Group, 1(4), 10–19.
Copyright (c) 2026 Rita Karlina, Bayu Eko Broto, Daslan Simanjuntak
This work is licensed under a Creative Commons Attribution-ShareAlike 4.0 International License.
Authors who publish with this journal agree to the following terms:
- Authors retain copyright and grant the journal right of first publication with the work simultaneously licensed under a Creative Commons Attribution License that allows others to share the work with an acknowledgment of the work's authorship and initial publication in this journal.
- Authors are able to enter into separate, additional contractual arrangements for the non-exclusive distribution of the journal's published version of the work (e.g., post it to an institutional repository or publish it in a book), with an acknowledgment of its initial publication in this journal.
- Authors are permitted and encouraged to post their work online (e.g., in institutional repositories or on their website) prior to and during the submission process, as it can lead to productive exchanges, as well as earlier and greater citation of published work.
