The Influence of Influencer Marketing and Online Customer Reviews on Purchasing Decisions with Brand Image as an Intervening Variable (A Study on Gen Z Consumers of Mykonos Perfume at TikTok Shop in Malang)

  • Muhammad Arjuna Firmansyah Universitas Islam Negeri Maulana Malik Ibrahim, Malang, Indonesia
  • Lailatul Farid a Universitas Islam Negeri Maulana Malik Ibrahim, Malang, Indonesia
Keywords: Brand Image, Influencer Marketing, Online Customer Review, Purchase Decision, Tiktok Shop

Abstract

The rapid development of digital marketing presents an opportunity for local brands to expand their market, but also requires companies to be able to attract attention and convince consumers to make purchases. This study aims to analyze the influence of Influencer Marketing and Online Customer Review on purchasing decisions with Brand Image as an intervening variable among Generation Z consumers of Mykonos perfume at TikTok Shop in Malang City. The study used a quantitative approach with data collection through questionnaires to 105 respondents. Data were analyzed using the SEM-PLS method through SmartPLS 4. The results showed that Influencer Marketing had a positive and significant effect on purchasing decisions and Brand Image. Meanwhile, Online Customer Review did not have a significant direct effect on purchasing decisions, but had a positive and significant effect on Brand Image. In addition, Brand Image was proven to have a significant positive effect on purchasing decisions and was able to mediate the influence of Influencer Marketing and Online Customer Review on consumer purchasing decisions.

Downloads

Download data is not yet available.

References

Ardiansyah, M., & Fernando, W. (2023). Studi Eksplorasi Dan Analisis Pengaruh Digital Influencer Dalam Pemasaran: Studi Kasus Rokok Elektronik. INTECOMS: Journal of Information Technology and Computer Science, 6(1), 80–92. https://doi.org/10.31539/intecoms.v6i1.5626

Alfiannor, A. (2024). Analisis Pengaruh Influencer Marketing terhadap Minat Beli Konsumen: Literatur Review. Ekodestinasi, 2(2), 128–137. https://doi.org/10.59996/ekodestinasi.v2i2.607

Bayu Irfandi1, C. C. (2025). Pengaruh Brand Image dan Word of Mouth Terhadap Keputusan. Jurnal Penelitian Ekonomi Manajemen Dan Bisnis, 4, 61–73.

Choirunnida, A. Prabowo, R. E. (2024). Kualitas Produk, Persepsi Harga Dan Online Customer Review Terhadap Keputusan Pembelian Pada E-Commerce Shopee Di Kota Semarang. Journal of Management and Bussines (JOMB), 6, 263–274.. https://doi.org/10.31539/jomb.v6i1.8986.

Dewi, W. E., & Auliya, Z. F. (2025). Model Stimulus-Organism-Response ( S-O-R ): Peran Trust sebagai Mediasi dalam Keputusan Pembelian Produk N ’ Pure di TikTok Shop Abstrak Pendahuluan. Jurnal Ilmu Ekonomi, 8(3), 775–790.

Gravina Evelyn, A. H. (2025). Pengaruh Online Customer Review Dan Brand Image Terhadap Keputusan Pembelian Produk Skintific Di Shopee. JKPIM: Jurnal Kajian Dan Penalaran Ilmu Manajemen, 3, 131–145. https://doi.org/10.59031/jkpim.v3i1.524

Hair, J. F., Hult, G. T. M., Ringle, C. M., Sarstedt, M., Danks, N. P., & Ray, S. (2022). Partial Least Squares Structural Equation Modeling (PLS-SEM) Using R: A Workbook. Springer International Publishing. https://doi.org/10.1007/978-3-030-80519-7

Hendrianto, A. Y., & Kusdiyanto, K. (2025). Pengaruh Diskon dan Gratis Ongkir terhadap Keputusan Pembelian pada E-Commerce Lazada Indonesia. Studi Akuntansi, Keuangan, Dan Manajemen, 4(2), 231–241. https://doi.org/10.35912/sakman.v4i2.3673

Kotler, P., & Keller, K. L. (2021). Marketing management (16th ed.). Pearson Education Limited. www.pearson.com/uk

Kurniati, N. Y. (2023). Pengaruh Influencer Marketing Terhadap Brand Awareness Suatu Produk. Co-Value Jurnal Ekonomi Koperasi Dan Kewirausahaan, 14(5), 537–548. https://doi.org/10.59188/covalue.v14i5.3790

Mita Amelia, Hadita, W. W. (2025). PENGARUH INFLUENCER MARKETING DAN ONLINE CUSTOMER REVIEW MELALUI SOCIAL MEDIA TERHADAP KEPUTUSAN PEMBELIAN PRODUK FOCALLURE PADA GENERASI Z Mita. Jurnal Riset Ilmiah, 2(3), 1189–1203.

Najwah, J., & Chasanah, A. N. (2022). PENGARUH VIRAL MARKETING , ONLINE CONSUMER REVIEWS , HARGA , DAN BRAND AMBASSADOR TERHADAP. BISECER (Business Economic Entrepreneurship), V(2), 1–13.

Nabila, N., Ayuningtyas, N., & Atmanto, D. (2024). Pengaruh Citra Merek (Brand Image) Terhadap Keputusan Pembelian Online Kosmetik Perawatan Wajah Skintific. Academy of Education Journal, 15(2), 1191–1201. https://doi.org/10.47200/aoej.v15i2.2388

Putri Adilla, C. H. (2023). PENGARUH BRAND IMAGE, HARGA, KUALITAS PRODUK DAN CONTENT MARKETING TERHADAP KEPUTUSAN PEMEBLIAN BARANG THRIFT MELALUI INSTAGRAM DI SOLO RAYA. Seminar Nasional Pariwisata Dan Kewirausahaan (SNPK), 455–466.

Parsaoran, I., & Wibasuri, A. (2025). Pengaruh Konten Marketing dan Influencer terhadap Keputusan Pembelian Skincare Moell melalui Brand Image. Studi Ilmu Manajemen Dan Organisasi, 6(1), 251–263. https://doi.org/10.35912/simo.v6i1.4101

Utami, R., Fadhilah, M., & Maharani, B. D. (2024). Pengaruh Online Customer Review Dan Electronic Word of Mouth Terhadap Purchasing Decision Dengan Brand Image Sebagai Varibel Intervening Pada Konsumen Lazada Di Yogyakarta. Jurnal Manajemen Terapan Dan Keuangan, 13(02), 390–404. https://doi.org/10.22437/jmk.v13i02.31739

Vira Fitriawati, A. M. (2025). Pengaruh Content Marketing , Influencer , dan Online Customer Review Terhadap Keputusan Pembelian Produk Abstrak Pendahuluan. Jurnal Ilmu Ekonomi, 8(3), 808–823.

Wirapraja, A., Hariyanti, N. T., & Aribowo, H. (2023). Kajian Literatur Dampak dan Pengaruh Digital Influencer Marketing terhadap Perkembangan Strategi Bisnis. KONSTELASI: Konvergensi Teknologi Dan Sistem Informasi, 3(1), 37–47. https://doi.org/10.24002/konstelasi.v3i1.7098

Yasinta, K. L., & Romauli Nainggolan. (2023). Pengaruh Influencer Marketing Terhadap Keputusan Pembelian Somethinc Di Surabaya Dimediasi Oleh Brand Image. Performa: Jurnal Manajemen Dan Start-Up Bisnis, 8(6), 687–699. https://doi.org/10.37715/jp.v8i6.3806

Zamzam, M. A., Kumbara, V. B., Putri, D. A., Putra, U., Yptk, I., Jl, A., Lubuk, R., Begalung, L., Xx, N., Begalung, K. L., Padang, K., & Barat, S. (2025). Pengaruh Kualitas Produk dan Citra Merek Terhadap Keputusan Pembelian iPhone Melalui Minat Beli Pada Mahasiswa di Kota Padang terakhir , salah satunya ditandai dengan hadirnya telepon pintar atau smartphone . Perangkat ini iphone memiliki kelemahan sepert. Jurnal Manajemen Dan Ekonomi

Published
2026-10-02
How to Cite
Firmansyah, M., & a, L. (2026). The Influence of Influencer Marketing and Online Customer Reviews on Purchasing Decisions with Brand Image as an Intervening Variable (A Study on Gen Z Consumers of Mykonos Perfume at TikTok Shop in Malang). Indonesian Interdisciplinary Journal of Sharia Economics (IIJSE), 9(2), 14084-14097. Retrieved from https://e-journal.uac.ac.id/index.php/iijse/article/view/10541