The Effect of Perceived Organizational Support and Career Development on the Work Motivation of Civil Servants at UPTD Puskesmas Sungai Ambawang in Kubu Raya Regency

  • Difa Mas Saputra Universitas Muhammadiyah Pontianak, Pontianak, Indonesia
  • Devi Yasmin Universitas Muhammadiyah Pontianak, Pontianak, Indonesia
Keywords: Work Motivation, Organizational Support, Career Development, Civil Servants, Quantitative Study

Abstract

This quantitative explanatory study aimed to examine the effect of Organizational Support Perception and Career Development on the Work Motivation of civil servants at UPTD Puskesmas Sungai Ambawang. The research employed a cross-sectional design, with 49 civil servants selected as respondents. Data were collected using structured questionnaires and analyzed using multiple linear regression, correlation, and determination tests. The results indicate that both Organizational Support Perception and Career Development significantly and positively influence Work Motivation. The multiple correlation coefficient (R) of 0.619 shows a strong relationship, while the coefficient of determination (R²) of 0.384 indicates that 38.4% of variations in Work Motivation are explained by the independent variables. These findings highlight the importance of organizational support and career development in enhancing employee motivation.

Downloads

Download data is not yet available.

References

Ardan, R., et al. (2024). The role of technology in enhancing interpersonal communication in customer service. Journal of Digital Service Management, 12(2), 45–62.
Aruningtyas, L. (2024). Effectiveness of responsive empathy across different customer demographics. Indonesian Journal of Service Research, 5(1), 33–50.
Busro, N. (2017). Career development and employee performance. Jakarta: PT Gramedia Pustaka Utama.
Eisenberger, R., Huntington, R., Hutchison, S., & Sowa, D. (1986). Perceived organizational support. Journal of Applied Psychology, 71(3), 500–507. https://doi.org/10.1037/0021-9010.71.3.500
Fadillah, M., & Listiawan, R. (2024). Framework for measuring responsive empathy in customer service. Journal of Communication Studies, 10(3), 78–95.
Fadhilah, R. (2024). Responsive empathy, customer satisfaction, and loyalty in telecommunications. International Journal of Service Innovation, 6(1), 11–29.
Firmansyah, D., & Mahardika, R. (2018). Work motivation: Theories and applications. Yogyakarta: Andi Publisher.
Fauzan, I., et al. (2024). Cultural factors in responsive empathy: A comparative study across Indonesia. Journal of Cross-Cultural Management, 9(2), 55–73.
Hamid, A., et al. (2020). Responsive empathy in customer service: Integration of responsiveness and empathy. Journal of Service Research, 23(4), 101–118.
Khutami, R., et al. (2024). Artificial Intelligence and the human touch in customer service. Journal of Digital Transformation in Service, 8(2), 40–58.
Laloan, I. (2024). Multichannel communication and service quality in telecommunications. Indonesian Journal of Communication Technology, 7(1), 20–38.
Ministry of Health of the Republic of Indonesia. (2019). Regulation of the Minister of Health of the Republic of Indonesia Number 43 of 2019 concerning Community Health Centers (Puskesmas).
Riantoko, M., et al. (2017). The impact of organizational support on employee motivation: Evidence from Kuta Utara police officers. Journal of Human Resource Management, 6(2), 15–28.
Rhoades, L., & Eisenberger, R. (2002). Perceived organizational support: A review of the literature. Journal of Applied Psychology, 87(4), 698–714.
Robbins, S. P., & Judge, T. A. (2014). Organizational behavior (15th ed.). Pearson.
Sinambela, L. H. (2016). Human resource management: Principles and practices. Jakarta: Rajawali Press.
Sinambela, L. P. (2016). Manajemen sumber daya manusia: Membangun tim kerja yang solid untuk meningkatkan kinerja. Bumi Aksara.
Utami, P., et al. (2023). Career development and work motivation: A study at PD. BPR Artha Sukapura Cabang Salopa. Journal of Organizational Behavior Studies, 11(1), 77–92.
Yusuf, M., & Syarif, F. (2017). Perceived organizational support and employee motivation in public institutions. Jurnal Administrasi Publik, 6(3), 45–58
Published
2026-10-19
How to Cite
Saputra, D. M., & Yasmin, D. (2026). The Effect of Perceived Organizational Support and Career Development on the Work Motivation of Civil Servants at UPTD Puskesmas Sungai Ambawang in Kubu Raya Regency. Indonesian Interdisciplinary Journal of Sharia Economics (IIJSE), 9(2), 14653-14666. https://doi.org/10.31538/iijse.v9i2.10841