Organizational Performance in the Hospitality Industry: The Mediating Role of Emotional Intelligence Between Talent Management and Self-Management
Abstract
This study investigates the effect of Talent Management and Self-Management on Organizational Performance, with Emotional Intelligence serving as a mediating variable. Focusing on employees of four-star hotels in Bandung City, a highly competitive hospitality hub, the research addresses the theoretical gap in integrating these specific variables within a single comprehensive model. Grounded in the Resource-Based View (RBV) theory. This research collected through structured questionnaires distributed 255 employees of four-star hotels using a non-probability snowball sampling techniquethe study emphasizes that intangible human resources act as strategic assets for sustainable competitive advantage. Utilizing a quantitative approach and Partial Least Squares Structural Equation Modeling (PLS-SEM) to analyze data collected from hotel employees, the study examines seven proposed hypotheses. The findings are expected to demonstrate that Talent Management and Self-Management significantly enhance Organizational Performance both directly and indirectly through the strengthening of employees' Emotional Intelligence. Consequently, this research provides valuable managerial implications for hotel management to optimize human capital strategies, improve service quality, and maintain organizational sustainability in the dynamic hospitality industry.
Downloads
References
Adila, N., & Boumedjane, A. (2024). The Effect of Resources & Capabilities on Firm Performance from the Perspective of Resource-Based View: A Systematic Literature Review. Dirassat Journal Economic Issue
Al-Qeed, M. A., Abdul Halim Khaddam, A., Al-Azzam, Z. F., & Abd El Fattah Atieh, K. (2018). The effect of talent management and emotional intelligence on organizational performance: Applied study on pharmaceutical industry in Jordan. Journal of Business & Retail Management Research, 13(01), 1–14. https://doi.org/10.24052/jbrmr/v13is01/art-01
Al-Romeedy, B. S., Tekin Ozbek, O., Tarinc, A., Eren, R., & Alshiha, A. A. (2025). The effect of talent management on work engagement and organizational performance: the mediating role of emotional intelligence. Journal of Hospitality and Tourism Insights, 8(7), 2706–2725. https://doi.org/https://doi.org/10.1108/JHTI-07-2024-0673
Angelica, H., Mantow, D., & Nilasari, B. M. (2022). The Effect of Knowledge Management and Talent Management on Employee Performance. Jurnal Manajemen E-JM, XXVI(01), 51–66.
Anggraini, F. N. (2022). PERFORMANCE: Self, Management, and Organizational Social Perspectives. PRODUKTIF: Jurnal Kepegawaian Dan Organisasi, 1(1), 1–9. https://doi.org/10.37481/jko.v1i1.7
Baharin, N. L., Kelana, B. W. Y., Sanny, L., Teo, P.-C., Ho, T. C. F., & Ramliy, M. K. (2023). The mediating effect of emotional intelligence on the relationship between talent management practices and leadership skills in Malaysian GLCs. Sustainability, 15(13), 10727. https://doi.org/10.3390/su151310727
Barney, J. B., & Mackey, A. (2016). Text and metatext in the resource-based view. Human Resource Management Journal, 26(4), 369–378. https://doi.org/10.1111/1748-8583.12123
El Hajal, G., & Losekoot, E. (2025). Gen Z talent management: Hospitality industry insights. Journal of Human Resources in Hospitality & Tourism, 24(1), 139–162. https://doi.org/https://doi.org/10.1080/15332845.2024.2405790
Eshkor Vakili, K., & Nojabaei, S. (2022). Explaining the relationship between emotional intelligence and Self-Management with organizational innovation. Management and Educational Perspective, 4(2), 66–84. https://doi.org//10.22034/jmep.2022.343233.1119
Faizah, U., Ulwiyah, I., & Mawaddati, I. R. (2026). Implementasi Konseling Individu Dengan Teknik Self Management Untuk Meningkatkan Kemampuan Mengatur Waktu. Jurnal Consulenza: Jurnal Bimbingan Konseling Dan Psikologi, 9(1), 204–220. https://doi.org/10.56013/jcbkp.v9i1.4562
Filice, L., & Weese, W. J. (2024). Developing emotional intelligence. Encyclopedia, 4(1), 583–599. https://doi.org//10.3390/encyclopedia4010037
Gül, D., Akkaya, G., & Yildirim, A. (2023). The effect of talent management on the job satisfaction and organizational commitment of nurses. International Nursing Review, 70(3), 329–337. https://doi.org/10.1111/inr.12796
Hair Jr, J. F., Legate, A. E., Chretien, J. L., & Risher, J. J. (2023). PLS‐SEM: Prediction‐oriented solutions for HRD researchers. Human Resource Development Quarterly, 34(1), 91–109. https://doi.org/10.1002/hrdq.21466
Handayani, A. M. S., & Hamzah, E. I. (2024). PENGARUH SELF-MANAGEMENT TRAINING TERHADAP PRODUKTIVITAS DAN WORK LIFE BALANCE PEGAWAI PEREMPUAN BERKELUARGA DI UIN DATOKARAMA PALU. AN-NISA, 17(1), 21–32. https://doi.org/10.30863/an.v17i1.6729
Hasibuan, J. S., Sari Nasution, A. S., & Sari, M. (2024). Organizational Citizenship Behavior as A Moderator in Employee Performance: A Study on Emotional Intelligence and Job Satisfaction. International Journal of Sustainable Development & Planning, 19(1), 1–11. https://doi.org/10.18280/ijsdp.190135
Hina, B. J. R., Sundari, S., & Pakpahan, M. (2024). Peran Evaluasi Kinerja Dalam Organisasi. Sammajiva: Jurnal Penelitian Bisnis Dan Manajemen, 2(1), 106–117. https://doi.org/10.47861/sammajiva.v2i1.786
Hussain, B., Khan, Y. M. A., & Mateen, A. (2024). The Mediating Role of Employee Emotional Intelligence Between Talent Management Practices and Organizational Commitment. Social Science Review Archives, 2(2), 1317–1325. https://doi.org/10.70670/sra.v2i2.184
Isbahi, M. B., Zuana, M. M. M. ., & Mariana, E. R. . (2022). The Technology Strategy in Website Communication Media in Improving Business Activities. Majapahit Journal of Islamic Finance and Management, 1(2), 126–138. https://doi.org/10.31538/mjifm.v1i2.17
Kagwe, S., & Kiriri, P. (2025). Influence of Self-Management on Organizational Performance of Universities in Kenya: A Literature Review Synthesis. The University Journal, 7(1), 95–108. https://doi.org/10.59952/tuj.v7i1.376
Lubis, N. W. (2022). Resource based view (RBV) in improving company strategic capacity. Research Horizon, 2(6), 587–596. https://doi.org/https://doi.org/10.54518/rh.2.6.2022.85
Lusiana, L., & Dini, Y. I. F. (2024). The Influence of Emotional Intelligence, Work Motivation, and Organizational Justice on Employee Performance with Organizational Citizenship Behavior as a Mediating Variable. Jurnal Manajemen, 15(2), 270–285. https://doi.org/10.32832/jm-uika.v15i2.16427
Madyoningrum, A. W., & MT, R. A. (2025). The (The Influence of Intellectual, Emotional Intelligence and Organizational Trust Moderated by Spiritual Intelligence on Employee Performance (Case Study at the Global Madani Education Foundation Bandar Lampung): Manajemen SDM. JWM (JURNAL WAWASAN MANAJEMEN), 13(1), 16–35. https://doi.org/10.20527/jwm.v13i1.309
Mamuaya, N. C., SE, M. M., Wahyudi, M. P., Syah, N., CST, M. P., Arifin, M. Z., Jefri Kurniawan, S. T., Pratama, A. H. S., SP, M. S., & Sari, I. G. P. (2025). Metode penelitian kuantitatif. Azzia Karya Bersama.
Mantow, H. A. D., & Nilasari, B. M. (2022). The effect of knowledge management and talent management on employee performance. Jurnal Manajemen, 26(1), 51–66. https://doi.org/10.24912/jm.v26i1.837
Mariyanti, E., Afriadi, H., Sari, P. E., & Putri, S. L. (2022). Dampak Emotional Intelligence (EI) Pada Kinerja Karyawan Disektor Perhotelan. Jurnal Ekonomi Dan Bisnis Dharma Andalas, 24(2), 287–302. https://doi.org/10.47233/jebd.v24i2.584
Marlina, J. (2023). Self-management: Aspek penting dalam meningkatkan prestasi akademik mahasiswa. Jurnal Alternatif Wacana Ilmiah Interkultural, 12(01). https://doi.org/doi.org/10.60130/ja.v12i01.115
Mohamed Nagib Ali, R., Abdallah Ali, A., & Zayed Mohammed, M. (2022). Effect of talent management training Program on leadership effectiveness and emotional intelligence among nurse managers. Egyptian Journal of Health Care, 13(3), 1206–1221. https://doi.org/10.21608/ejhc.2022.258977
Mokobombang, W., & Natsir, N. (2024). Strategi pengembangan sumber daya manusia dalam meningkatkan kinerja organisasi: Tinjauan pada industri jasa. Jurnal Minfo Polgan, 13(1), 606–618. https://doi.org/https://doi.org/10.33395/jmp.v13i1.13756
Mujibi, A., & Azmy, A. (2024). Talent management sebagai penunjang kinerja perusahaan. Jurnal Perspektif Manajerial Dan Kewirausahaan (JPMK), 4(2), 117–127. https://doi.org/10.59832/jpmk.v4i2.267
Mushofa, M., Hermina, D., & Huda, N. (2024). Memahami populasi dan sampel: Pilar utama dalam penelitian kuantitatif. Jurnal Syntax Admiration, 5(12), 5937–5948. https://doi.org/10.46799/jsa.v5i12.1992
Namugumya, J., Munene, J. C. K., Mafabi, S. S., & Kagaari, J. (2023). Mediation role of systems adaptability between emotional intelligence and talent management. Industrial and Commercial Training, 55(2), 172–198. https://doi.org/10.1108/ICT-09-2022-0068
Nawardi, A., & Berliyanti, D. O. (2023). The Effect of Human Resources Management Practices , Transformational Leadership on Turnover Intention Mediated by Work Engagement on State Owned Bank Employees. INTERNATIONAL JOURNAL OF MULTIDISCIPLINARY RESEARCH AND ANALYSIS, 06(01), 288–295. https://doi.org/10.47191/ijmra/v6-i1-36
Oktaruna, M. T., Sinambela, L. P., Wibowo, M., & Hidayah, Z. (2023). The The Nexus Between Talent Management and Corporate University: Its Impacts on Organizational Performance. Husnayain Business Review, 3(2), 82–95. https://doi.org/10.54099/hbr.v3i2.731
Pretorius, A. (2024). Self-management: An indispensable emotional intelligence skill for secondary school principals. Social Sciences and Education Research Review, 11(2), 209–218. https://doi.org/10.5281/zenodo.15258302
Rahmadiyanti, V. O., & Kuswinarno, M. (2024). Efektivitas Kecerdasan Emosional: dalam Peningkatan Komitmen Organisasi dan Kepuasan Kerja Karyawan. EBISMAN EBisnis Manajemen, 2(4), 68–77. https://doi.org/10.59603/ebisman.v2i4.595
Raihani, I. A., & Berliyanti, D. O. (2022). Pengaruh digital environment, dynamic managerial capabilities, transformational leadership dan organizational culture terhadap organizational performance. Jurnal Ekonomi Trisakti, 2(2), 501–514. https://doi.org/10.25105/jet.v2i2.14089
Rejeki, P. W. A. (2020). Model talent management di beberapa negara dan perusahaan di Indonesia. Jurnal Wacana Kinerja: Kajian Praktis-Akademis Kinerja Dan Administrasi Pelayanan Publik, 19(1), 121–152. https://doi.org/10.31845/jwk.v19i1.208
Riyantina, D. (2025). KOTA BANDUNG MASUK DALAM KOTA TERPADAT DENGAN STRATEGI PARIWISATA YANG APIK. Jurnal Pengabdian Jejamo, 2(1), 1–9.
Rosdiawan, R. K., & Chaerudin, C. (2025). Manajemen Kinerja Sdm: Strategi Meningkatkan Efektivitas Organisasi. JAMBURA: Jurnal Ilmiah Manajemen Dan Bisnis, 7(3), 1515–1522. https://doi.org/10.37479/jimb.v7i3.30059
Saefudin, M. (2025). Kecerdasan Emosional Berbasis Kemampuan dalam Pengambilan Keputusan: Analisis Dimensi Intrapersonal dan Implikasinya bagi Pendidikan Karakter. Lentera Pendidikan: Jurnal Ilmu Pendidikan Dan Keguruan Islam, 1(4), 198–206. https://doi.org/10.61166/lpki.v1i4.70
Sakti, R. E., Oktarendah, F., & Tunut, S. (2025). The Effect Of Self Management And Financial Literacy On The Management Of Online Loans By Young Entrepreneursin South Sumatera. Inovbiz: Jurnal Inovasi Bisnis, 13(2), 110–114. https://doi.org/10.35314/inovbiz.v13.i2.1302
Santa, R., Moros, A., Morante, D., Rodríguez, D., & Scavarda, A. (2023). The impact of emotional intelligence on operational effectiveness: The mediating role of organizational citizenship behavior and leadership. PloS One, 18(8), 1–21. https://doi.org/https://doi.org/10.1371/journal.pone.0284752
Sentoso, A., Mon, M. D., & Annisah, T. (2024). Analysis of The Impact of Talent Management Practices on Organizations and Human Resources in Batam City. Jurnal Ilmiah, Manajemen Sumber Daya Manusia (JENIUS), 7(2), 413–421. https://doi.org/10.32493/JJSDM.v7i2.35978
Seraj, A. H., Hasanein, A. M., Al-Romeedy, B. S., & Taha, E. H. (2025). How Talent Management Drives Sustainability in Hospitality Enterprises: The Mediating Role of Green Knowledge Sharing and Employee Voice. Tourism and Hospitality, 6(4), 176.
Shah, N., Bano, S., Saraih, U. N., Abdelwaheed, N. A. A., & Soomro, B. A. (2024). Developing organizational performance through talent management practices: employee satisfaction’s mediating role in learning organizations. Business Process Management Journal, 30(3), 641–670. https://doi.org/https://doi.org/10.1108/BPMJ-03-2023-0208
Strugar Jelača, M., Bjekić, R., Berber, N., Aleksić, M., Slavić, A., & Marić, S. (2022). Impact of managers’ emotional competencies on organizational performance. Sustainability, 14(14), 8800. https://doi.org/10.3390/su14148800
Supramaniam, S., & Singaravelloo, K. (2021). Impact of emotional intelligence on organisational performance: An analysis in the Malaysian Public Administration. Administrative Sciences, 11(3), 76. https://doi.org/10.3390/admsci11030076
Syahroni, M. I. (2022). Prosedur penelitian kuantitatif. EJurnal Al Musthafa, 2(3), 43–56. https://doi.org/10.62552/ejam.v2i3.50
Wisnawa, I. M. B., Yuni, L. K. H. K., & Trianingrum, N. N. N. (2025). Strategi Bisnis Hotel Lokal dalam Meningkatkan Daya Saing di Indonesia. National Conference on Tourism, 1(1), 50–63.
Wonda, T. A. (2024). Does emotional intelligence have a contribution to employee performance enhancement? Empirical evidence from the public sectors. Cogent Business & Management, 11(1), 2415525. https://doi.org/10.1080/23311975.2024.2415525
Yoanda, A., Simanihuruk, B. H., Jamil, H., Sofianto, A., Lubis, H. D. H., Isra, M., Suhendri, S., & Purjianto, P. (2026). Pengembangan Sumber Daya Manusia (Terintegrasi Melalui Career Development, Talent Management, Succession Planning, Dan Talent Mapping 9-Box Matrix). Jurnal Penelitian Ekonomi Manajemen Dan Bisnis, 5(1), 68–78. https://doi.org/10.55606/jekombis.v5i1.5872
Copyright (c) 2026 Tiara Indah Meygantari, B. Medina Nilasari, Dita Oki Berliyanti
This work is licensed under a Creative Commons Attribution-ShareAlike 4.0 International License.
Authors who publish with this journal agree to the following terms:
- Authors retain copyright and grant the journal right of first publication with the work simultaneously licensed under a Creative Commons Attribution License that allows others to share the work with an acknowledgment of the work's authorship and initial publication in this journal.
- Authors are able to enter into separate, additional contractual arrangements for the non-exclusive distribution of the journal's published version of the work (e.g., post it to an institutional repository or publish it in a book), with an acknowledgment of its initial publication in this journal.
- Authors are permitted and encouraged to post their work online (e.g., in institutional repositories or on their website) prior to and during the submission process, as it can lead to productive exchanges, as well as earlier and greater citation of published work.
