Mediating Role of Perceived Control in the Influence of Work Design and Perceived Organizational Support on Employee Well-Being Among Auditors at the BPKP (Financial and Development Supervisory Board) Representative Office of West Nusa Tenggara Province
Keywords:
Employee Well-Being, Perceived Control, Perceived Organizational Support, Work Design
Abstract
This study aims to analyze the effect of career development and work environment on Organizational Citizenship Behavior (OCB), with job satisfaction as an intervening variable, among employees of PT BFI Finance Mataram. This research employs an associative quantitative approach. The respondents of this study consist of all 99 employees of PT BFI Finance Mataram. Data were collected through the distribution of questionnaires, and the data were analyzed using Structural Equation Modeling–Partial Least Squares (SEM-PLS). The results indicate that career development has a positive and significant effect on OCB, the work environment has a positive and significant effect on OCB, career development has a positive and significant effect on job satisfaction, and the work environment has a positive and significant effect on job satisfaction. Furthermore, job satisfaction has a positive and significant effect on OCB and is able to mediate the relationship between career development and work environment on OCB. These findings suggest that the better the career development opportunities and work environment perceived by employees, the higher their level of job satisfaction and their tendency to exhibit extra-role behaviors within the organization, known as Organizational Citizenship Behavior.
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References
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Montañez-Juan, M., García-Buades, M. E., Peiró, J. M., Sora, B., Ortiz-Bonnin, S., & Caballer, A. (2023). Development and validation of the Spanish short version of the Work Design Questionnaire (WDQ-S). International Journal of Industrial Ergonomics, 97. https://doi.org/10,1016/j.ergon.2023.103501
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Rhoades, L., & Eisenberger, R. (2002). Perceived Organizational Support: A Review of the Literature. The Journal of Applied Psychology, 87, 698–714. https://doi.org/10,1037//0021-9010,87.4.698
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Ryan, R. M., & Deci, E. L. (2017). Self-Determination Theory: Basic Psychological Needs in Motivation Development and Wellness. New York: Guilford Press.
Sari, N., & Junita, F. (2024). Pengaruh Sikap dan Persepsi Kontrol Perilaku terhadap Niat Whistleblowing dengan Persepsi Dukungan Organisasi sebagai Variabel Moderasi. Jurnal Fairness, 13(2), 111–129. https://doi.org/10,33369/fairness.v13i2.37099
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Son, Y. J., Lee, H., & Jang, S. J. (2022). Work stress and perceived organisational support on young Korean nurses’ care for COVID-19 patients. Collegian, 29(5), 748–754. https://doi.org/10,1016/j.colegn.2022.05.009
Stahlmann-Brown, P., Milfont, T. L., Norriss, H., & Wesselbaum, D. (2025). Perceived personal control and subjective well-being among farmers. Journal of Rural Studies, 113, 103487. https://doi.org/10,1016/j.jrurstud.2024.103487
Staneva, A., & Chai, A. (2025). Migrant well-being in Australia: Does locus of control matter? Economics & Human Biology, 56, 101447. https://doi.org/10,1016/j.ehb.2024.101447
Sulistiawanti, A., & Fitriyana, R. (2022). Persepsi Dukungan Organisasi dan Kesejahteraan Psikologis pada Perawat yang Menangani Pasien Covid-19 di Kota Bekasi. Jurnal Social Philantropic, 1(1), 23–28.
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Thomas, L. T., & Ganster, D. C. (1995). Impact of Family-Supportive Work Variables on Work-Family Conflict and Strain: A Control Perspective. Journal of Applied Psychology, 80(1), 6–15. https://doi.org/10,1037/0021-9010,80,1.6
Thompson, C. A., & Prottas, D. J. (2006). Relationships among organizational family support, job autonomy, perceived control, and employee well-being. Journal of Occupational Health Psychology, 11(1), 100–118. https://doi.org/10,1037/1076-8998.10,4.100
Ucar, G. K., Hasta, D., & Malatyali, M. K. (2019). The mediating role of perceived control and hopelessness in the relation between personal belief in a just world and life satisfaction. Personality and Individual Differences, 143, 68–73. https://doi.org/10,1016/j.paid.2019.02.021
Virginia, D. S., & Etikariena, A. (2021). Kegagalan Kognitif Karyawan di Masa Pandemi: Apakah Pengaturan Kerja Fleksibel dan Persepsi Kontrol Berperan? Gadjah Mada Journal of Psychology (GamaJoP), 7(1), 48–63. https://doi.org/10,22146/gamajop.60297
Wahyudi, F. D., & Suryatni, M. (2024). Pengaruh Desain Pekerjaan dan Pengembangan Karir terhadap Prestasi Kerja Melalui Kepuasan Kerja Sebagai Variabel Intervening. ALEXANDRIA (Journal of Economics, Business, & Entrepreneurship), 5(1), 45–52. https://doi.org/10,29303/alexandria.v5i1.556
Waldenström, K., & Härenstam, A. (2008). Does the job demand-control model correspond to externally assessed demands and control for both women and men? Scandinavian Journal of Public Health, 36(3), 242–249. https://doi.org/10,1177/1403494807085079
Zhao, S., Ping, J., Zhu, H., Ji, W., Wang, Y., & Wang, Y. (2024). Job characteristics model-based study of the intrinsic motivations for primary care practitioners. Chinese General Practice Journal, 1(1), 3–10, https://doi.org/10,1016/j.cgpj.2024.03.004
Aubé, C., Rousseau, V., & Morin, E. M. (2007). Perceived organizational support and organizational commitment: The moderating effect of locus of control and work autonomy. Journal of Managerial Psychology, 22(5), 479–495. https://doi.org/10,1108/02683940710757209
Bastida, M., Neira, I., & Lacalle-Calderon, M. (2022). Employee’s subjective-well-being and job discretion: Designing gendered happy jobs. European Research on Management and Business Economics, 28(2). https://doi.org/10,1016/j.iedeen.2021.100189
Blau, P. M. (1964). Exhange and Power in Social Life. New York: Willey.
Duong, C. H., & Ho, Y. H. (2024). Perceived organizational support and its impact on employee’s intention to stay: Dataset from the electronics industry in Vietnam. Data in Brief, 54, 110428. https://doi.org/10,1016/j.dib.2024.110428
Eisenberger, R., Huntington, R., Hutchison, S., & Sowa, D. (1986). Perceived Organizational Support. Journal of Applied Psychology, 71(3), 500–507.
Greenaway, K. H., Haslam, S. A., Cruwys, T., Branscombe, N. R., Ysseldyk, R., & Heldreth, C. (2015). From “we” to “me”: Group identification enhances perceived personal control with consequences for health and well-being. Journal of Personality and Social Psychology, 109(1), 53–74. https://doi.org/10,1037/pspi0000019
Hackman, J. R., & Oldham, G. R. (1975). Development of the Job Diagnostic Survey. Journal of Applied Psychology, 60(2), 159–170, https://doi.org/10,1037/h0076546
Heidemeier, H., & Göritz, A. S. (2013). Perceived control in low-control circumstances: Control beliefs predict a greater decrease in life satisfaction following job loss. Journal of Research in Personality, 47(1), 52–56. https://doi.org/10,1016/J.JRP.2012.11.002
Husin, Fitriaman, & Ishak, A. (2024). Pengaruh Sistem Pemberian Tunjangan Pensiun dan Internal Locus of Control Terhadap Tingkat Kepuasan Pensiunan. Jurnal Akuntansi dan Keuangan, 09(01), 162–173.
Irawati, L. (2021). Grit, Persepsi Dukungan Organisasi, Karakteristik Pekerjaan dan Pengaruhnya terhadap Kualitas Hidup. Jurnal Manajemen Dan Organisasi (JMO), 12(2), 89–98. https://doi.org/10,29244/jmo.v12i2.33109
Kraimer, M. L., Seibert, S. E., Wayne, S. J., Liden, R. C., & Bravo, J. (2011). Antecedents and outcomes of organizational support for development: The critical role of career opportunities. Journal of Applied Psychology, 96(3), 485–500, https://doi.org/10,1037/a0021452
Ly, V., Wang, K. S., Bhanji, J., & Delgado, M. R. (2019). A reward-based framework of perceived control. Frontiers in Neuroscience, 13(FEB). https://doi.org/10,3389/fnins.2019.00065
Mharapara, T. L., Staniland, N., Stadler, M., Clemons, J. H., & Dixon, L. (2022). Drivers of job satisfaction in midwifery—A work design approach. Women and Birth, 35(4), e348–e355. https://doi.org/10,1016/j.wombi.2021.07.004
Montañez-Juan, M., García-Buades, M. E., Peiró, J. M., Sora, B., Ortiz-Bonnin, S., & Caballer, A. (2023). Development and validation of the Spanish short version of the Work Design Questionnaire (WDQ-S). International Journal of Industrial Ergonomics, 97. https://doi.org/10,1016/j.ergon.2023.103501
Onesti, G., Bellante, F., Lionetti, F., Fasolo, M., & Palumbo, R. (2024). The interplay among environmental sensitivity, job stressors, and leadership styles on employee well-being. Scientific Reports, 14(1), 27397. https://doi.org/10,1038/s41598-024-78562-5
Ramadhani, A. F. (2023). Studi Kontribusi Perceived Organizational Support terhadap Employee Well-Being. Jurnal Riset Psikologi, 3(2), 125–130, https://doi.org/10,29313/jrp.v3i2.2766
Rhoades, L., & Eisenberger, R. (2002). Perceived Organizational Support: A Review of the Literature. The Journal of Applied Psychology, 87, 698–714. https://doi.org/10,1037//0021-9010,87.4.698
Robbins, S. P., & Judge, T. A. (2022). Organizational Behavior (19th ed.). UK: Pearson.
Ryan, R. M., & Deci, E. L. (2001). On Happiness and Human Potentials: A Review of Research on Hedonic and Eudaimonic Well-Being. Annual Review of Psychology, 52, 141–166. https://doi.org/10,1146/annurev.psych.52.1.141
Ryan, R. M., & Deci, E. L. (2017). Self-Determination Theory: Basic Psychological Needs in Motivation Development and Wellness. New York: Guilford Press.
Sari, N., & Junita, F. (2024). Pengaruh Sikap dan Persepsi Kontrol Perilaku terhadap Niat Whistleblowing dengan Persepsi Dukungan Organisasi sebagai Variabel Moderasi. Jurnal Fairness, 13(2), 111–129. https://doi.org/10,33369/fairness.v13i2.37099
Scharp, Y. S., Bakker, A. B., & Breevaart, K. (2022). Playful Work Design and Employee Work Engagement: A Self-Determination Perspective. Journal of Vocational Behavior, 134, 103693. https://doi.org/10,1016/j.jvb.2022.103693
Son, Y. J., Lee, H., & Jang, S. J. (2022). Work stress and perceived organisational support on young Korean nurses’ care for COVID-19 patients. Collegian, 29(5), 748–754. https://doi.org/10,1016/j.colegn.2022.05.009
Stahlmann-Brown, P., Milfont, T. L., Norriss, H., & Wesselbaum, D. (2025). Perceived personal control and subjective well-being among farmers. Journal of Rural Studies, 113, 103487. https://doi.org/10,1016/j.jrurstud.2024.103487
Staneva, A., & Chai, A. (2025). Migrant well-being in Australia: Does locus of control matter? Economics & Human Biology, 56, 101447. https://doi.org/10,1016/j.ehb.2024.101447
Sulistiawanti, A., & Fitriyana, R. (2022). Persepsi Dukungan Organisasi dan Kesejahteraan Psikologis pada Perawat yang Menangani Pasien Covid-19 di Kota Bekasi. Jurnal Social Philantropic, 1(1), 23–28.
Suparjo, Sunarsih, E. S., & Sakdiyah, A. (2018). Optimalisasi Kinerja Melalui Kualitas Kehidupan Kerja, Karakteristik Pekerjaan, dan Kepuasan Kerja. Serat Acitya – Jurnal Ilmiah UNTAG Semarang, 7(1). https://doi.org/10,56444/sa.v7i1.696
Thomas, L. T., & Ganster, D. C. (1995). Impact of Family-Supportive Work Variables on Work-Family Conflict and Strain: A Control Perspective. Journal of Applied Psychology, 80(1), 6–15. https://doi.org/10,1037/0021-9010,80,1.6
Thompson, C. A., & Prottas, D. J. (2006). Relationships among organizational family support, job autonomy, perceived control, and employee well-being. Journal of Occupational Health Psychology, 11(1), 100–118. https://doi.org/10,1037/1076-8998.10,4.100
Ucar, G. K., Hasta, D., & Malatyali, M. K. (2019). The mediating role of perceived control and hopelessness in the relation between personal belief in a just world and life satisfaction. Personality and Individual Differences, 143, 68–73. https://doi.org/10,1016/j.paid.2019.02.021
Virginia, D. S., & Etikariena, A. (2021). Kegagalan Kognitif Karyawan di Masa Pandemi: Apakah Pengaturan Kerja Fleksibel dan Persepsi Kontrol Berperan? Gadjah Mada Journal of Psychology (GamaJoP), 7(1), 48–63. https://doi.org/10,22146/gamajop.60297
Wahyudi, F. D., & Suryatni, M. (2024). Pengaruh Desain Pekerjaan dan Pengembangan Karir terhadap Prestasi Kerja Melalui Kepuasan Kerja Sebagai Variabel Intervening. ALEXANDRIA (Journal of Economics, Business, & Entrepreneurship), 5(1), 45–52. https://doi.org/10,29303/alexandria.v5i1.556
Waldenström, K., & Härenstam, A. (2008). Does the job demand-control model correspond to externally assessed demands and control for both women and men? Scandinavian Journal of Public Health, 36(3), 242–249. https://doi.org/10,1177/1403494807085079
Zhao, S., Ping, J., Zhu, H., Ji, W., Wang, Y., & Wang, Y. (2024). Job characteristics model-based study of the intrinsic motivations for primary care practitioners. Chinese General Practice Journal, 1(1), 3–10, https://doi.org/10,1016/j.cgpj.2024.03.004
Published
2026-10-11
How to Cite
Kesumaningrum, J., Suryatni, M., & Wahyulina, S. (2026). Mediating Role of Perceived Control in the Influence of Work Design and Perceived Organizational Support on Employee Well-Being Among Auditors at the BPKP (Financial and Development Supervisory Board) Representative Office of West Nusa Tenggara Province. Indonesian Interdisciplinary Journal of Sharia Economics (IIJSE), 9(2), 14243-14255. https://doi.org/10.31538/iijse.v9i2.11011
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Articles
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