Consumer Purchasing Decisions: A Review of the Mediating Effect of Brand Image on Product Quality and Price
Abstract
In order for a company to maintain customer loyalty, it must continuously enhance its brand image within the extremely competitive outdoor activities sector. The purpose of this study is to assess how product characteristics and price influence customers’ purchasing decisions regarding Eiger products, using branding as a control variable. This study employed an explanatory strategy and a quantitative approach. A purposive sampling method selected 126 respondents, and Eiger customers who had previously made a purchase were given a questionnaire to fill out in order to collect data. Data from this study was then analyzed utilizing Structural Equation Modeling-Partial Least Squares (SEM-PLS) using the SmartPLS program. This study’s findings indicate that brand perception is significantly and positively affected by product price and quality. Furthermore, the quality of the product and the brand’s reputation significantly and positively influence purchasing behavior, although they do not directly and significantly affect these decisions. Additionally, this study shows that customers’ decisions to purchase Eiger brands are influenced by price and product characteristics, where brand identity acts as a variable intermediary. According to the data, customers value product quality and brand image more than price when buying outdoor gear. Therefore, the company must maintain product quality, set prices commensurate with the product’s advantages, and enhance its brand image to ensure sustainable growth in customer purchase choices.
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