Determinants of Company Employee Performance PT. Kilang Pertamina International (PT. KPI)
Abstract
In the world of work and business, an employee is faced with demands for high work performance that is always able to make the best contribution to the progress of a company, namely by increasing the performance of the company’s employees. Therefore, this study aims to determine several factors that lead to an increase in employee performance. This study uses quantitative methods. This research is a cross-sectional study on employees of PT Kilang Pertamina International (PT. KPI) located in Refinery Unit (RU) II Dumai, RU III Plaju, RU IV Cilacap, RU V Balikpapan, RU VI Balongan, and RU VII. In this study, the analytical tool that can be used to analyze each variable is SEM-PLS. The results of this study indicate that to improve the performance of its employees, companies must be able to improve several aspects such as increasing emotional intelligence and self-efficacy which are oriented towards increasing company commitment. High corporate commitment from employees will be able to increase employee job satisfaction and have the potential to improve their performance. This research is expected to provide knowledge about the influence of emotional intelligence and self-efficacy that affect employee performance which leads to company and industry performance.
Downloads
References
Abdurrahman, A., Lubis, S. H., & Sahputra, D. (2021). Hubungan Kecerdasan Emosi dengan Efikasi Diri Pada Siswa. Edukasi Islami: Jurnal Pendidikan Islam, 10(2).
Ajzen, I. (2020). The theory of planned behavior: Frequently Asked Questions. Human Behavior and Emerging Technologies, 2(4), 314–324. https://psycnet.apa.org/doi/10.1002/hbe2.195
Al Wali, J., Muthuveloo, R., & Teoh, A. P. (2022). Unravelling The Nexus Between Creative Self-Efficacy, Humble Leadership, Innovative Work Behaviour and Job Performance Amongst Physicians In Public Hospitals. Asia-Pacific Journal of Business Administration. https://doi.org/10.1108/APJBA-05-2021-0205
Anggraini, A., & Fauzan, M. (2022). Pengaruh Kompetensi, Efikasi Diri dan Motivasi Kerja Terhadap Komitmen Organisasional (Studi Pada ASN BAPENDA Kota Semarang). YUME: Journal of Management, 5(1), 167–174. https://doi.org/10.37531/yum.v5i1.1425
Arifianto, C. F. (2018). Pengaruh Kepuasan Kerja Terhadap Kinerja Pada Karyawan PT DOM Pizza Indonesia Area Tangerang Raya. KREATIF: Jurnal Ilmiah Prodi Manajemen Universitas Pamulang, 6(4), 97–104. http://dx.doi.org/10.32493/jk.v6i4.y2018.p97-104
Arifin, Z., Hanifah, H., Husein, N. M., Jihadi, M., Rini, H. P., Prasada, D., & Wijoyo, H. (2021). The Role of Employees Engagement and Self-Efficacy on Employee Performance: An Empirical Study on Palm Oil Company. Natural Volatiles and Essential Oils, 8(4), 10177–10190.
Azhari, R., & Supriyatin, S. (2020). Pengaruh Kepuasan Kerja, Disiplin Kerja, dan Motivasi Kerja Terhadap Kinerja Karyawan PT Pos Indonesia Surabaya. Jurnal Ilmu Dan Riset Manajemen (JIRM),9(6).
Barata, A. (2019). Strengthening National Economic Growth and Equitable Income through Sharia Digital Economy in Indonesia. Journal of Islamic Monetary Economics and Finance, 5(1), 145-168. https://doi.org/10.21098/jimf.v5i1.1053
Cahyani, R. anggun, Sundari, O., & Dongoran, J. (2020). Pengaruh Komitmen Organisasi dan Kepuasan Kerja Terhadap Kinerja Karyawan (Studi Pada Perusahaan Daerah Air Minum (PDAM) Kota Salatiga). https://doi.org/10.26460/ed_en.v3i1.1288
De Klerk, J. J., Joubert, M., & Mosca, H. F. (2021). Is Working from Home the New Workplace Panacea? Lessons from the COVID-19 Pandemic for the Future World of Work. SA Journal of Industrial Psychology, 47(1), 1–14. https://doi.org/10.4102/sajip.v47i0.1883
Demir, S. (2020). The Role of Self-Efficacy in Job Satisfaction, Organizational Commitment, Motivation and Job Involvement. Eurasian Journal of Educational Research, 20(85), 205-224.
Dewi, D. P., & Harjoyo, H. (2019). Manajemen Sumber Daya Manusia. Unpam Press.
Diawati, H., Komariah, K., & Norisanti, N. (2019). Peran Motivasi Kerja dan Efikasi Diri (Self-Efficacy) dalam Meningkatkan Kinerja Karyawan. Journal of Management and Bussines (JOMB), 1(1), 99–108. https://doi.org/10.31539/jomb.v1i1.628
DOAN, T. T. T., NGUYEN, L. C. T., & NGUYEN, T. D. N. (2020). Emotional Intelligence and Project Success: The Roles of Transformational Leadership and Organizational Commitment. The Journal of Asian Finance, Economics and Business, 7(3), 223–233. http://dx.doi.org/10.13106/jafeb.2020.vol7.no3.223
Dwiyanti, I. A. K. A., & Bagia, I. W. (2020). Peningkatan Kepuasan Kerja Karyawan Melalui Komitmen Organisasi. Jurnal Manajemen Dan Bisnis, 2(2), 130–138. https://doi.org/10.23887/pjmb.v2i2.27078
Fung, B. K., Neolaka, A., & Sihotang, H. (2020). Pengaruh Efikasi Diri dan Kepuasan Kerja Guru Terhadap Komitmen Organisasi Pada SPK SD dan SMP di Kecamatan Kalideres dan Cengkareng Provinsi Jakarta. Jurnal Manajemen Pendidikan, 9(2), 154-172. https://doi.org/10.33541/jmp.v9i2.3018
Hameli, K., & Ordun, G. (2022). The Mediating Role of Self-Efficacy in The Relationship Between Emotional Intelligence and Organizational Commitment. European Journal of Management Studies, (Ahead-of-Print) Itle. http://dx.doi.org/10.1108/EJMS-05-2021-0033
Islami, X., Mulolli, E., & Mustafa, N. (2018). Using Management by Objectives as a Performance Appraisal Tool for Employee Satisfaction. Future Business Journal, 4(1), 94–108. https://doi.org/10.1016/j.fbj.2018.01.001
Khan, S. (2019). A Comparative Analysis of Emotional Intelligence and Intelligence Quotient Among Saudi Business Students’ Toward Academic Performance. International Journal of Engineering Business Management, 11, 1847979019880665. https://doi.org/10.1177/1847979019880665
Kim, E. (2018). Effect of Simulation-Based Emergency Cardiac Arrest Education on Nursing Students’ Self-Efficacy and Critical Thinking Skills: Roleplay Versus Lecture. Nurse Education Today, 61, 258–263. https://doi.org/10.1016/j.nedt.2017.12.003
Konopaske, R., Ivancevich, J. M., & Matteson, M. T. (2018). Organizational Behavior and Management. McGraw-Hill Education.
Kovač, A., Paranos, M., & Marciuš, D. (2021). Hydrogen in Energy Transition: A Review. International Journal of Hydrogen Energy, 46(16), 10016–10035. https://doi.org/10.1016/j.ijhydene.2020.11.256
Kustanto, H., Hamidah, A. E., Mumpuni, J. H. S., & Gunawan, D. R. (2020). The Moderation Role of Psychological Empowerment on Innovative Work Behaviour. Systematic Reviews in Pharmacy, 11(8), 254–264.
Lestari, N. F., Sipayung, T., & Purba, F. (2022). Pengaruh Lingkungan Kerja Fisik dan Non Fisik Terhadap Kinerja Tenaga Pendidik di MTS AL-HIDAYAH Laras. Manajemen: Jurnal Ekonomi, 4(1), 1–15. https://doi.org/10.36985/manajemen.v4i1.349
Mamangkey, L. A., Tewal, B., & Trang, I. (2018). Pengaruh Kecerdasan Intelektual (IQ), Kecerdasan Emosional (EQ), Dan Kecerdasan Sosial (SQ) terhadap Kinerja Karyawan Kantor Wilayah Bank BRI Manado. Jurnal EMBA: Jurnal Riset Ekonomi, Manajemen, Bisnis dan Akuntansi, 6(4). https://doi.org/10.35794/emba.v6i4.21294
Mandala, E. A., & Dihan, F. N. (2018). Pengaruh Kecerdasan Emosional dan Kecerdasan Spiritual pada Kepuasan Kerja yang Berdampak Terhadap Kinerja Karyawan PT. Madu Baru Bantul, Yogyakarta. Kajian Bisnis Sekolah Tinggi Ilmu Ekonomi Widya Wiwaha, 26(1), 13–29. https://doi.org/10.32477/jkb.v26i1.127
Mangkunegara, C. N., Azzahro, F., & Handayani, P. W. (2018). Analysis of Factors Affecting User’s Intention in Using Mobile Health Application: A Case Study of Halodoc. In 2018 International Conference on Advanced Computer Science and Information Systems (ICACSIS), 87–92. https://doi.org/10.1109/ICACSIS.2018.8618174
Marlina, E., Wulandari, N., & Ramashar, W. (2020). Peran Organizational Citizenship Behavior pada Pengaruh Budaya Organisasi dan Komitmen Organisasi Terhadap Kinerja Karyawan SKK Migas. Muhammadiyah Riau Accounting and Business Journal, 2(1), 127–137. https://doi.org/10.37859/mrabj.v2i1.2131
Mubdi, F. H., & Indrawati, E. S. (2017). Hubungan Antara Kecerdasan Emosi dan Efikasi Diri Akademik pada Siswa Kelas Xi Smk Bina Wisata Lembang. Jurnal Empati, 6(1), 152–157. https://doi.org/10.14710/empati.2017.15193
Mulyasari, I. (2019). Pengaruh Kecerdasan Emosional dan Kompetensi Terhadap Kinerja Pegawai. Journal of Management Review, 2(2), 190–197. http://dx.doi.org/10.25157/jmr.v2i2.1786
Muzakki, M., Eliyana, A., & Muhtadi, R. (2019). Is Employee Performance Affected by Organizational Cuoture, Work Motivation and Organizational Citizenship Behavior (OCB)?: An Empirical Investigation. IJIEEB International Journal of Integrated Education, Engineering and Business EISSN, 2615–159. https://doi.org/10.29138/ijieeb.v2i1.810
Newman, A., Herman, H. M., Schwarz, G., & Nielsen, I. (2018). The Effects of Employees’ Creative Self-Efficacy on Innovative Behavior: The Role of Entrepreneurial Leadership. Journal of Business Research, 89, 1–9. https://doi.org/10.1016/j.jbusres.2018.04.001
Nguyen, H. N., Le, Q. H., Tran, Q. B., Tran, T. H. M., Nguyen, T. H. Y., & Nguyen, T. T. Q. (2020). The Impact of Organizational Commitment on Employee Motivation: A Study in Vietnamese Enterprises. The Journal of Asian Finance, Economics and Business, 7(6), 439–447. https://doi.org/10.13106/jafeb.2020.vol7.no6.439
Novitasari, D., Siswanto, E., Purwanto, A., & Fahmi, K. (2020). Authentic Leadership and Innovation: What is the Role of Psychological Capital?. International Journal of Social and Management Studies, 1(1), 1–21. https://doi.org/10.5555/ijosmas.v1i1.1
Nugroho, Y. A. B. (2020). Manajemen Sumber Daya Manusia: Mengelola SDM Secara Profesional. Penerbit Universitas Katolik Indonesia Atma Jaya.
Nurleni, S., & Sunarya, E. (2020). Peran Job Insecurity dan Job Satisfaction terhadap Komitmen Organisasi. Journal of Management and Bussines (JOMB),2(2), 226–235. https://doi.org/10.31539/jomb.v2i2.695
Peranginangin, U. S. Y. Nazmi, H., Gultom, D., & Yudhistira, S. (2022). Pengaruh Kepuasan Kerja, Keadilan Prosedural dan Kompensasi terhadap Kinerja Karyawan pada Kantor Pusat PT. Bank Sumut Medan. Management Studies and Entrepreneurship Journal (MSEJ), 3(3), 981–986. https://doi.org/10.37385/msej.v3i3.592
pertamina. (n.d.). Refining & Petrochemical Subholding.
Pertamina. (2021a). Profile PT Kilang Pertamina Internasional.
Pertamina. (2021b). sejarah pertamina.
Pham, N. T., Phan, Q. P. T., Tučková, Z., Vo, N., & Nguyen, L. H. (2018). Enhancing the Organizational Citizenship Behavior for the Environment: The Roles of Green Training and Organizational Culture. Management & Marketing. Challenges for the Knowledge Society, 13(4), 1174–1189. https://doi.org/10.2478/mmcks-2018-0030
Prasetiyo, E. J., Ratnasari, S. L., & Hakim, L. (2020). Analisis Gaya Kepemimpinan, Komitmen Organisasional, Budaya Organisasi, dan Lingkungan Kerja terhadap Kepuasan Kerja Karyawan. Jurnal Dimensi, 9(2), 186–201. https://doi.org/10.33373/dms.v9i2.2531
Pratama, B. C. (2018). Does Procedural Justice and Distributive Justice Mediate The Effect Of Job Satisfaction On Organizational Commitment?: Case Study of Education Institution. Derivatif: Jurnal Manajemen, 12(2). https://doi.org/10.24127/jm.v12i2.293
Prentice, C. (2019). Managing Service Encounters with Emotional Intelligence. Journal of Retailing and Consumer Services, 51, 344–351. https://doi.org/10.1016/j.jretconser.2019.07.001
Qurbani, D., & Solihin, D. (2021). Peningkatan Komitmen Organisasi melalui Penguatan Efikasi Diri dan Kualitas Kehidupan Kerja. Jurnal Bisnis Dan Manajemen, 8(2), 223–232. https://doi.org/10.26905/jbm.v8i2.5797
Rachmelya, E., & Suryani, A. (2017). Pengaruh Kecerdasan Emosional Ddn Stres Kerja terhadap Kepuasan Kerja Dan Dampaknya Terhadap Komitmen Organisasi Frontliner Bakti PT Bank Central Asia Tbk KCU Jambi. Ekonomis: Journal of Economics and Business, 1(1), 51–69. http://dx.doi.org/10.33087/ekonomis.v1i1.7
Rahmawati, N. R., Handarini, D. M., & Triyono, T. (2017). Relation of Emotional Intelligence, Self-Esteem, Self-Efficacy, and Psychological Well-Being Students of State Senior High School. Jurnal Pendidikan Humaniora, 5(1), 40–46. http://dx.doi.org/10.17977/um030v5i12017p040
Rajper, Z. A., Ghumro, I. A., & Mangi, R. A. (2020). The Impact of Person Job Fit and Person Organization Fit on Employee Job Performance: A Study among Employee of Services Sector. Abasyn University Journal of Social Sciences, 13(1). https://doi.org/10.34091/AJSS.13.1.05
Rigby, C. S., & Ryan, R. M. (2018). Self-determination Theory in Human Resource Development: New Directions and Practical Considerations. Advances in Developing Human Resources, 20(2), 133-147. https://doi.org/10.1177/1523422318756954
Roth, C. G., Eldin, K. W., Padmanabhan, V., & Friedman, E. M. (2019). Twelve Tips for The Introduction of Emotional Intelligence in Medical Education. Medical Teacher, 41(7), 746–749. https://doi.org/10.1080/0142159x.2018.1481499
Saleh, F., Mashita, J., & Anggresta, V. (2019). Pengaruh Lingkungan Kerja dan Komitmen Organisasi terhadap Kinerja Karyawan PT. Andalan Finance Depok. JABE (Journal of Applied Business and Economic), 6(1), 32–44. http://dx.doi.org/10.30998/jabe.v6i1.5166
Saputra, A. (2023). Analysis of the Effect of Leadership Style towards Employee Performance with Job Satisfaction as Mediator and Gender as Moderator. Indonesian Interdisciplinary Journal of Sharia Economics (IIJSE), 6(1), 313-333. https://doi.org/10.31538/iijse.v6i1.2290
Sampunto, S., & Sutomo, Y. (2019). Pengaruh Kompetensi dan Kecerdasan Emosional terhadap Kinerja Pegawai Dimediasi Komitmen Organisasi (Studi Empirik Pada Kantor Pertanahan Kabupaten Demak). Jurnal Ekonomi Manajemen Akuntansi, 26(47).
Singh, S. K., Takeyasu, K., & Nakamura, J. (2019). Active Sites and Mechanism of Oxygen Reduction Reaction Electrocatalysis on Nitrogen‐Doped Carbon Materials. Advanced Materials, 31(13), 1804297. https://doi.org/10.1002/adma.201804297
Suarjana, A. A. G. M., Wahyuni, L. M., & Putra, I. K. M. (2022). Pengaruh Kompetensi terhadap Kinerja Dalam Upaya Mewujudkan Integrasi Kompetensi Hard skill, Soft Skill Lulusan Akuntansi. Jurnal Bisnis Dan Kewirausahaan, 18(2), 125–137. https://doi.org/10.31940/jbk.v18i2.125-137
Sugiono, E., Effendi, S., & Alwan, B. (2021). Pengaruh Komitmen Organisasi, Motivasi, Disiplin, terhadap Kepuasan Kerja dalam Pelaksanaan Perjanjian Kerja Bersama (Pkb) dan Dampaknya terhadap Kinerja Karyawan pada PT. Pakoakuina. Jurnal Ilmiah MEA (Manajemen, Ekonomi, & Akuntansi),5(1), 783–802. https://doi.org/10.31955/mea.v5i1.947
Suharto, S., & Hendri, N. (2019). “The Impact of Organizational Commitment on Job Performance.” International Journal of Economics and Business Administration, VII(2), 189–206. https://doi.org/10.35808/ijeba/227
Sumarsono, N., Wahyuni, S., & Sudhartio, L. (2022). A Paradigm Shift of Energy Sources: Critical Review on Competitive Dynamics of Solar PV Industry in Indonesia. Renewable Energy Focus, 41, 236–245. https://doi.org/10.1016/j.ref.2021.12.001
Wahyudi, K., & Ruslan, M. (2021). Pengaruh Komitmen Organisasi dan Lingkungan Kerja Terhadap Kinerja Pegawai Melalui Kepuasan Kerja pada Kantor Pemerintah Kecamatan Camba Kabupaten Maros.
Yuspahruddin, A., Eliyana, A., Buchdadi, A. D., Sariwulan, T., & Muhaziroh, K. (2020). The Effect of Employee Involvement on Job Satisfaction. Systematic Reviews in Pharmacy, 11(7). https://doi.org/10.31838/srp.2020.7.72
Copyright (c) 2023 Fernandus Fendy Rianto, Justine Tanuwijaya

This work is licensed under a Creative Commons Attribution-ShareAlike 4.0 International License.
Authors who publish with this journal agree to the following terms:
- Authors retain copyright and grant the journal right of first publication with the work simultaneously licensed under a Creative Commons Attribution License that allows others to share the work with an acknowledgment of the work's authorship and initial publication in this journal.
- Authors are able to enter into separate, additional contractual arrangements for the non-exclusive distribution of the journal's published version of the work (e.g., post it to an institutional repository or publish it in a book), with an acknowledgment of its initial publication in this journal.
- Authors are permitted and encouraged to post their work online (e.g., in institutional repositories or on their website) prior to and during the submission process, as it can lead to productive exchanges, as well as earlier and greater citation of published work.















