The Impact of Work-Life Balance and Job Stress on Turnover Intention with Job Satisfaction as a Mediator at Regional Publuc Company Berintan Market Cirebon City”

  • Al Auliya An Nasya Universitas Swadaya Gunung Jati, Cirebon, Indonesia
  • Muhammad Syarifath Tholkha Universitas Swadaya Gunung Jati, Cirebon, Indonesia
  • Devin Try Novandi Universitas Swadaya Gunung Jati, Cirebon, Indonesia
  • Dharliana Ayu Hardjowikarto Universitas Swadaya Gunung Jati, Cirebon, Indonesia
  • Sandi Nasrudin Wibowo Universitas Swadaya Gunung Jati, Cirebon, Indonesia
Keywords: Work-life Balance, Job Stress, Turnover Intention, Job Satisfaction

Abstract

In an increasingly competitive job market, understanding the factors that influence employee retention is vital for organizations aiming to maintain stability and performance. The Regional Public Company Berintan Market in Cirebon City faces challenges related to employee turnover, which can disrupt operations and impact service quality. This study investigates the relationship between job satisfaction, work-life balance, workplace stress, and intentions to quit among its employees. Researchers used descriptive statistics and smart PLS version 4.1.0.1 to examine survey results from 71 employees. The study’s author concluded that elements like job happiness, work-life balance, stress at work, and the desire to leave everything go hand in hand. We discovered that work-life balance and workplace stress significantly affected the urge to quit one’s present job after we looked at the direct effects. Studies on mediation have shown that job satisfaction moderates the connection between workplace stress, work-life balance, and desire to leave. Helping workers companies may reduce employees’ intentions to quit their employment.

 

Downloads

Download data is not yet available.

References

AA Media Martadiani, I Made Pulawan, & Dewa Ayu Nitiwidari. (2022). Role of Job Satisfaction, Work-Life Balance and Job Embeddedness on Turnover Intention Nurse in Denpasar. EPRA International Journal of Economic and Business Review, October, 35–45. https://doi.org/10.36713/epra11637

Akinyemi, B., George, B., & Ogundele, A. (2022). Relationship between Job Satisfaction, Pay, Affective Commitment and Turnover Intention among Registered Nurses in Nigeria. Global Journal of Health Science, 14(2), 37. https://doi.org/10.5539/gjhs.v14n2p37

Alblihed, M., & Alzghaibi, H. A. (2022). The Impact of Job Stress, Role Ambiguity and Work–Life Imbalance on Turnover Intention during COVID-19: A Case Study of Frontline Health Workers in Saudi Arabia. International Journal of Environmental Research and Public Health, 19(20). https://doi.org/10.3390/ijerph192013132

Andrade, M. S., Miller, D., & H. Westover, J. (2021). Job Satisfaction in the Hospitality Industry: The Comparative Impacts of Work-Life Balance, Intrinsic Rewards, Extrinsic Rewards, and Work Relations. In American Journal of Management (Vol. 21, Issue 2). https://doi.org/10.33423/ajm.v21i2.4226

Asiedu Appiaj, F., Mehmood, A., & Bamfo, B, A. (n.d.). Work-life balance practices, job performance and turnover intentionsWork-life balance practices, job performance and turnover intentions. Bamfo, B, 8(4), 379.

Bemana, S., Moradi, H., Ghasemi, M., Taghavi, S. M., & Ghayoor, A. H. (2013). The relationship among job stress and job satisfaction in municipality personnel in Iran. World Applied Sciences Journal, 22(2), 233–238. https://doi.org/10.5829/idosi.wasj.2013.22.02.3640

Dewi Mawadati, A. R. P. S. (2022). The Effect of Job Satisfaction and Job Stress on Turnover Intention. Jurnal Manajemen Bisnis Dan Kewirausahaan, 6(1), 29.

Dodanwala, T. C., Santoso, D. S., & Yukongdi, V. (2023). Examining work role stressors, job satisfaction, job stress, and turnover intention of Sri Lanka’s construction industry. International Journal of Construction Management, 23(15), 2583–2592. https://doi.org/10.1080/15623599.2022.2080931

Duraisingam, V., Pidd, K., & Roche, A. M. (2009). The impact of work stress and job satisfaction on turnover intentions: A study of Australian specialist alcohol and other drug workers. Drugs: Education, Prevention and Policy, 16(3), 217–231. https://doi.org/10.1080/09687630902876171

Dziuba, S. T., Ingaldi, M., & Zhuravskaya, M. (2020). Employees’ Job Satisfaction and Their Work Performance As Elements Influencing Work Safety. System Safety: Human - Technical Facility - Environment, 2(1), 18–25. https://doi.org/10.2478/czoto-2020-0003

Fiernaningsih, N., Nimran, U., Rahardjo, K., & Arifin, Z. (2019). Do work life balance, organizational pride and job satisfaction affect the intention to leave? International Journal of Recent Technology and Engineering, 8(3), 1217–1223. https://doi.org/10.35940/ijrte.C6254.098319

Ghozali. (2021). Aplikasi Analisis Multivariate Dengan Program IBM SPSS 26 (10th ed.). Badan Penerbit Universitas Diponegoro.

Giao, H. N. K., Vuong, B. N., Huan, D. D., Tushar, H., & Quan, T. N. (2020). The effect of emotional intelligence on turnover intention and the moderating role of perceived organizational support: Evidence from the banking industry of vietnam. Sustainability (Switzerland), 12(5), 1–25. https://doi.org/10.3390/su12051857

Haar, J., & Brougham, D. (2022). Work antecedents and consequences of work-life balance: A two sample study within New Zealand. International Journal of Human Resource Management, 33(4), 784–807. https://doi.org/10.1080/09585192.2020.1751238

Hadi, A. L., Sudarmiatin, & Sutrisno. (2018). The Effect of Work Stress on Turnover Intention with Work Satisfaction and Commitment as Intervening Variable. European Journal of Business and Management Research, 10(12), 85–94.

Isbahi, M. B. (2023). Factors Influencing Purchase Behavior: Consumer Interest, Price, and Product Quality (Literature Review HRM). Danadyaksa: Post Modern Economy Journal, 1(1), 18–36. https://doi.org/10.69965/danadyaksa.v1i1.6

Jaharuddin, N. S., & Zainol, L. N. (2019). The Impact of Work-Life Balance on Job Engagement and Turnover Intention. The South East Asian Journal of Management, 13(1). https://doi.org/10.21002/seam.v13i1.10912

Khotimah, K., & Iristian, J. (2024). The Influence of Job Stress , Work Environment , and Compensation on Turnover Intention at PT . Cahaya Bintang Plastindo Lamongan. 7(1), 39–46.

Kumara, J. W. N. T. N., & Fasana, S. F. (2018). Work Life Conflict and its Impact on Turnover Intention of Employees: The Mediation Role of Job Satisfaction. International Journal of Scientific and Research Publications (IJSRP), 8(4). https://doi.org/10.29322/ijsrp.8.4.2018.p7666

Lebang, F. A. (2021). The Effect of Work-Life Balance and Work Stress on Turnover Intention with Job Satisfaction as A Mediator at Anti-Corruption Institution in Indonesia. Advances in Economics, Business and Management Research, 187(1), 1–11. https://doi.org/10.2991/aebmr.k.210831.122

Lestari, D., & Margaretha, M. (2021). Work life balance, job engagement and turnover intention: Experience from Y generation employees. Management Science Letters, 11, 165–170. https://doi.org/10.5267/j.msl.2020.8.019

Lu, Y., Hu, X. M., Huang, X. L., Zhuang, X. D., Guo, P., Feng, L. F., Hu, W., Chen, L., Zou, H., & Hao, Y. T. (2017). The relationship between job satisfaction, work stress, work-family conflict, and turnover intention among physicians in Guangdong, China: A cross-sectional study. BMJ Open, 7(5). https://doi.org/10.1136/bmjopen-2016-014894

Maharani, A., & Tamara, D. (2024). The occupational stress and work-life balance on turnover intentions with job satisfaction as mediating. SA Journal of Human Resource Management, 22, 1–10. https://doi.org/10.4102/sajhrm.v22i0.2369

Marthalia, L. (2022). The Importance Of Human Resources (Hr) Management In Company. Journal of World Science, 1(9).

Mishra, S., & Kumar, P. (2017). Exploring the nexus between psychological contract and turnover intention: Conceptual framework. Romanian Economic and Business Review, 12(1), 68–81.

Munda, N., & Gache, M. N. (2024). Work-life balance, motivation, and satisfaction as determinants of job commitment. International Journal of Educational Management and Development Studies, 5(1), 1–26. https://doi.org/10.53378/353039

Novianti, K. R., & Fuadiputra, I. R. (2021). The Effect of Job Autonomy on Turnover Intention: Mediation Role of Work-Life Balance, and Job Satisfaction in the Banking Sector. International Journal of Social Science and Business, 5(4), 490. https://doi.org/10.23887/ijssb.v5i4.38855

Oosthuizen, R. M., Coetzee, M., & Munro, Z. (2019). Work-life balance, job satisfaction and turnover intention amongst information technology employees. Southern African Business Review, 20(November), 446–467. https://doi.org/10.25159/1998-8125/6059

Park, I. J., Kim, P. B., Hai, S., & Dong, L. (2020). Relax from job, Don’t feel stress! The detrimental effects of job stress and buffering effects of coworker trust on burnout and turnover intention. Journal of Hospitality and Tourism Management, 45(November), 559–568. https://doi.org/10.1016/j.jhtm.2020.10.018

Pei, S., Wang, S., Jiang, R., Guo, J., & Ni, J. (2024). How Work Stress Influence Turnover Intention among Chinese Local Undergraduate University Teachers: The Mediating Effect of Job Burnout and the Moderating Effect of Self-Efficacy. March, 1–14. https://doi.org/10.3389/fpubh.2024.1308486

Perumal, G., Sinniah, S., Kumar, R., & Haji, M. (2018). Turnover Intention Among Manufacturing Industry Employees in Malaysia : an Analysis Using Structural Equation Modeling ( Sem ). 15(4), 13–24.

Pozas, M., Letzel-Alt, V., & Schwab, S. (2023). The effects of differentiated instruction on teachers’ stress and job satisfaction. Teaching and Teacher Education, 122(February), 103962. https://doi.org/10.1016/j.tate.2022.103962

Pratama, R., & Dimas, N. A. (2023). The Influence of Salary Satisfaction, Quality of Life, Job Satisfaction on Turnover Intention In Manufacturing. Manajemen Dan Bisnis, 22(2), 57. https://doi.org/10.24123/jmb.v22i2.629

Psikologi, P. S., Kedokteran, F., & Udayana, U. (2016). BU Dewi WLB 2. 3(3), 382–394.

Ramdani, F. (2023). The Influence of Work Flexibility and Job Stress on Employee Turnover Intention. Talent: Journal of Economics and Business, 1(01), 7–13. https://doi.org/10.59422/jeb.v1i01.188

Robbins, & Judge, T. A. (2007). Organizational Behavior (12th ed.). Pearson Education.

Satyaningrum, D. I., & Djastuti, I. (2020). Relationship between emotional labor, work stress, employee creativity, and turnover intention: study on Indonesian bank frontliners. Diponegoro International Journal of Business, 3(1), 1–16. https://doi.org/10.14710/dijb.3.1.2020.1-16

Sheraz, A., Wajid, M., Sajid, M., Qureshi, W. H., & Rizwan, M. (2014). Antecedents of Job Stress and its impact on employee’s Job Satisfaction and Turnover Intentions. International Journal of Learning and Development, 4(2), 204–226. https://doi.org/10.5296/ijld.v4i2.6098

Steffens, N. K., Yang, J., Jetten, J., Haslam, S. A., & Lipponen, J. (2018). The unfolding impact of leader identity entrepreneurship on burnout, work engagement, and turnover intentions. Journal of Occupational Health Psychology, 23(3), 373–387. https://doi.org/10.1037/ocp0000090

Sugiyono. (2020). Metode Penelitian Kuantitatif Kualitatit Dan R&D. Alfabeta.

Syara, S., & Syah, T. Y. R. (2022). The Effect of Proactive Personality, Work-Life Balance and Work Engagement on Turnover Intention. Asia Pacific Management and Business Application, 010(03), 331–344. https://doi.org/10.21776/ub.apmba.2022.010.03.7

Toha, Mohamad & Habibah, N.J. (2023). MSME Empowerment and Development Program to Increase Consumer Satisfaction. Sahwahita: Community Engagement Journal, 1(1), 26-39. https://e-journal.bustanul-ulum.id/index.php/Sahwahita/article/view/24

Watoni, M. H., & Suyono, J. (2020). The Effect Of Workplace Wellbeing On Turnover Intention. Prosiding Seminar Nasional Milleneial 5.0 Fakultas Psikologi UMBY, 87–92. https://ejurnal.mercubuana-yogya.ac.id/index.php/ProsidingPsikologi/article/view/1359

Wen, T. Y., Muthuveloo, R., Ping, T. A., & Franco, A. (2018). Factors influencing job satisfaction: A perspective of millennials in malaysia multinational (MNC) companies. GBMR Journal Global Business and Management Research, 10(1), 48–66.

Yadav, R. K., & Dabhade, N. (2014). Work Life Balance and Job Satisfaction among the Working Women of Banking and Education Sector - A Comparative Study. International Letters of Social and Humanistic Sciences, 21, 181–201. https://doi.org/10.18052/www.scipress.com/ilshs.21.181

Yenihan, B., & Öner, M. (2014). İş Stresi ve İşten Ayrılma Niyeti Arasındaki İlişki : Otomotiv İşletmesinde Bir Araştırma The Relationship Between Job Stress and Intention to Leave : A Study on Automotive Company Kemal Çiftyıldız. Çalışma İlişkileri Dergisi, 5(1), 38–49.

Published
2024-08-29
How to Cite
An Nasya, A., Tholkha, M., Novandi, D., Hardjowikarto, D., & Wibowo, S. (2024). The Impact of Work-Life Balance and Job Stress on Turnover Intention with Job Satisfaction as a Mediator at Regional Publuc Company Berintan Market Cirebon City”. Indonesian Interdisciplinary Journal of Sharia Economics (IIJSE), 7(3), 6206-6223. https://doi.org/10.31538/iijse.v7i3.5236