Improving Operational Performance: The Influence of Buyer-Supplier Relationship, Supply Chain Quality, and Firm CSR to Enhancing Supplier Performance
Abstract
This research aims to analyze the influence of the buyer-supplier relationship, supply chain quality, and corporate social responsibility on supplier performance, as well as how supplier performance influences operational performance. This study employs a Conclusive Design with a Cross-Sectional Design type. Data is collected through Multiple Cross-Sectional methods, where data is taken one time from one group of respondents in stages. A non-probability sampling technique was applied because not all members of the population could become samples. The results of the research indicate that there is a positive influence of the buyer-supplier relationship and corporate social responsibility on supplier performance. Additionally, there is a positive influence of the buyer-supplier relationship, corporate social responsibility, and supplier performance on operational performance. However, no positive influence of supply chain quality on supplier performance or operational performance was found.
Downloads
References
Abdallah, A., Nour A., A., & Salah, A. (2021). The effect of supply chain quality management on supply chain performance: the indirect roles of supply chain agility and innovation. International Journal of Physical Distribution & Logistics Management Vol. 51 No. 7, pp 785-812.
Abdallah, A., Salah, A., & Nour, A. (2023). Exploring the impact of supply chain quality management on market performance: the mediating roles of supply chain integration and operational performance. Business Process Management Journal, Vol. 29 No. 4, pp 1159-1183.
Ahmed, Z., Mohammad, S., Mohammed W.A., S., & Mohammed, O. (2023). The mediating roles of knowledge transfer and supply chain quality management capabilities on organisational performance. Journal of Information and Knowledge Management Systems Emerald Publishing Limited Vol. 53 No. 6, pp. 1041-1064.
Anjarsabda Wira Buana, Miftahal., Moh. Subhan ZA, Akmalur Rijal, Mohammad Toha, Sherif Juniar Aryanto. (2023). Strategi Entrepreneur KH Abdullah Mujib Hasan dalam Meningkatkan Value Santri. Akademika, 17(2), 114-125. https://doi.org/10.30736/adk.v17i2.1835
Badan Pusat Statistik. (2022). Statistik Karet Indonesia. Jakarta: Badan Pusat Statistik.
Benjamin, T., Henry, M., & Daniel, I. (2023). Supplier performance in the public healthcare: internal social capital, logistics capabilities and supply chain risk management capabilities as antecedents in a developing economy. Journal of Business and Socio economic Development Vol. 3 No. 1, pp. 50-68.
Benton, W., Carol, P., & Ying, F. (2020). The influence of supplier development programs on supplier performance. International Journal of Production Economics, Elsevier, Vol. 230, 107793.
Bolatana, G., Sitki, G., Lutfihak, A., & Selim, Z. (2016). The impact of technology transfer performance on total quality management and quality performance. Procedia - Social and Behavioral Sciences 235, pp 746-755.
Chen, K.-S., Wang, C.-H., & Kim-Hua, T. (2019). Developing a fuzzy green supplier selection model using six sigma quality indices. International Journal of Production Economics 212, 1-7.
Henriquez, R., Andres Munoz, V., & Javier, S. (2023). Key factors in operational excellence for Industry 4.0: an empirical study and maturity model in emerging countries. Journal of Manufacturing Technology Management Vol. 34 No. 5, pp 771-792.
HUMAS INDONESIA. (2024, Mei 2). https://www.humasindonesia.id/. Retrieved from Menilik 9 Bentuk Program CSR yang Bisa Dijalankan Perusahaan: https://www.humasindonesia.id/berita/menilik-9-bentuk-program-csr-yang-bisa-dijalankan-perusahaan-2062
Kumparan.com. (2024, January 28). 6 Contoh Peran Indonesia sebagai Produsen di ASEAN. Retrieved from https://kumparan.com/: https://kumparan.com/ragam-info/6-contoh-peran-indonesia-sebagai-produsen-di-asean-223Tt5alrd5/full
Kumparan.com. (2024, Mei 5). https://kumparan.com. Retrieved from 5 Manfaat Getah Karet bagi Kehidupan Manusia: https://kumparan.com/ragam-info/5-manfaat-getah-karet-bagi-kehidupan-manusia-22gVqehxWmq/full
Kyung-Tae, K., Jung Seung, L., & Su-Yol, L. (2017). The effects of supply chain fairness and the buyer’s power sources on the innovation performance of the supplier: a mediating role of social capital accumulation. Journal of Business & Industrial Marketing, Emerald Publishing Limited, pp 987-997.
Lawson, B., Daniel, K., & Antony, P. (2014). Improving Supplier New Product Development Performance: The Role of Supplier Development. Product Development & Management Association, 1-16.
Mohit, T., Tripti, T., Samuel, S. S., Lokanath, M., Rejeesh, M., & Vinu, S. (2020). Corporate social responsibility and supply chain: A study for evaluating corporate hypocrisy with special focus on stakeholders. John Wiley & Sons, Ltd, pp 1-13.
Muttaqin, M. S., & Syahbudi, M. . (2023). A Critical Examination of Operational Management Practices at PT Calvary Abadi Mojokerto. Majapahit Journal of Islamic Finance and Management, 3(2), 194–208. https://doi.org/10.31538/mjifm.v3i2.46
Nabass, E., & Ayman, B. (2019). Agile manufacturing and business performance The indirect effects of operational performance dimensions. Business Process Management Journal Vol. 25 No. 4, Emerald Publishing Limited, pp 647-666.
Nabilah, M. (2023, Desember 5). Padi hingga Karet, Ini Komoditas Terbanyak dari Petani Indonesia 2023. Retrieved from Katadata Media Network: https://databoks.katadata.co.id/datapublish/2023/12/05/padi-hingga-karet-ini-komoditas-terbanyak-dari-petani-indonesia-2023
Nabilah, M. (2024, April 18). Sumatera Selatan Punya Perkebunan Karet Terluas se-Indonesia pada 2023. Retrieved from https://databoks.katadata.co.id: https://databoks.katadata.co.id/datapublish/2024/04/18/sumatera-selatan-punya-perkebunan-karet-terluas-se-indonesia-pada-2023
Nicholas G., P., Constantine S., K., & Ruben, C. (2017). The role of supplier performance in building customer trust and loyalty: A cross-country examination. Industrial Marketing Management, Elsevier, pp 1-15.
Parwez, S. (2014). An empirical evaluation of agricultural supply chain in India: Special reference to public distribution system (PDS) and contract farming. SIES Journal of Management, 43-56.
Saragih J, Tarigan A, Pratama I, Wardati J, & Silalahi E.F. (2020). THE IMPACT OF TOTAL QUALITY MANAGEMENT, SUPPLY CHAIN MANAGEMENT PRACTICES AND OPERATIONS CAPABILITY ON FIRM PERFORMANCE. POLISH JOURNAL OF MANAGEMENT STUDIES, pp 384-397.
Shashi, Tavana, M., & Shabani, A. (2019). The impact of interwoven integration practices on supply chain value addition and firm performance. Journal of Industrial Engineering International, 15, 39–51. https://doi. org/10.1007/s40092-019-0316-8
Shashi, K., Centobelli, P., Cerchione, R., & Ertz, M. (2020). Agile supply chain management: Where did it come from and where will it go in the era of digital transformation? Industrial Marketing Management, 90, 324–345. https://doi.org/10.1016/j.indmarman.2020.07.011
Sayedeh , P., Saudah, S., Parvaneh, S., & Seyyed, A. (2015). How does corporate social responsibility contribute to firm financial performance? The mediating role of competitive advantage, reputation, and customer satisfaction . Journal of Business Research, Elsevier, pp 341-350.
Sinaga, N. (2023, Juli 6). https://www.kompas.id. Retrieved from Langkah Konkret Pemerintah Ditunggu untuk Selamatkan Industri Karet Nasional: https://www.kompas.id/baca/nusantara/2023/07/06/langkah-konkrit-pemerintah-ditunggu-untuk-selamatkan-industri-karet-nasional
Suwarna, S., Rohit, K., Narain, G., & Deepak, A. (2023). Knowledge transfer, buyer-supplier relationship and supplier performance in agricultural supply chain: an agency theory perspective. JOURNAL OF KNOWLEDGE MANAGEMENT VOL. 27 NO. 3, Emerald Publishing Limited, 738-761.
Yuanqiong He, Hongyi Sun, Wenbin Ni, & Stephen, C. (2017). Re-examining the effects of supplier integration on operations performance: a relational view. International Journal of Operations & Production Management Vol. 37 No. 12, pp 1702-1721.
Yubing, Y., & Baofeng, H. (2018). Supply chain quality integration: relational antecedents and operational consequences. Supply Chain Management: An International Journal, Emerald Publishing Limited, pp 188-206.
Yusuf, I., Zuaini, I., & Noriah, C.-A. (2014). The mediating effect of stakeholder influence capacity on the relationship between corporate social responsibility and corporate financial performance. Procedia - Social and Behavioral Sciences 164, Science Direct, pp 528-534.
Copyright (c) 2024 Ardhia Widiaswara, Wahyuningsih Santosa, Triwulandari Satitidjati Dewayana
This work is licensed under a Creative Commons Attribution-ShareAlike 4.0 International License.
Authors who publish with this journal agree to the following terms:
- Authors retain copyright and grant the journal right of first publication with the work simultaneously licensed under a Creative Commons Attribution License that allows others to share the work with an acknowledgment of the work's authorship and initial publication in this journal.
- Authors are able to enter into separate, additional contractual arrangements for the non-exclusive distribution of the journal's published version of the work (e.g., post it to an institutional repository or publish it in a book), with an acknowledgment of its initial publication in this journal.
- Authors are permitted and encouraged to post their work online (e.g., in institutional repositories or on their website) prior to and during the submission process, as it can lead to productive exchanges, as well as earlier and greater citation of published work.
