The Influence of Digital Supply Chain Technology on Retail Performance
Abstract
This study aims to examine the effect of supply chain digitalization on retail performance using supermarkets as the research object. The research method used includes quantitative analysis. This study used Google Forms to create a questionnaire using a Likert scale. The survey received 274 responses, and the data were also analyzed using Partial Least Squares Structural Equation Modeling (PLS-SEM). The results of this study concluded that digitalization, supply chain management, and implementation technology have a positive effect on retail performance by linking supply chain performance mediation.
Downloads
References
Ardiansyah, N., & Lesmana, C. I. (2024). The Influence of the Level of Financial Literacy and Digital Literacy on Generation Z’s Interest in Saving at Bank Muamalat Indonesia KCP Mojokerto. Danadyaksa: Post Modern Economy Journal, 1(2), 130 –. https://doi.org/10.69965/danadyaksa.v1i2.35
Asamoah, D., Agyei-Owusu, B., Andoh-Baidoo, F. K., & Ayaburi, E. (2021). Inter-organizational systems use and supply chain performance: Mediating role of supply chain management capabilities. International Journal of Information Management, 58(December 2019), 102195. https://doi.org/10.1016/j.ijinfomgt.2020.102195
Batsakis, G., Theoharakis, V., Li, C., & Konara, P. (2023). Internationalization and digitalization: Their differing role on grocer and non-grocer retailer performance. Journal of Retailing, 99(3), 400–419. https://doi.org/10.1016/j.jretai.2023.07.005
Bigliardi, B., Filippelli, S., Petroni, A., & Tagliente, L. (2022). The digitalization of supply chain: A review. Procedia Computer Science, 200(2019), 1806–1815. https://doi.org/10.1016/j.procs.2022.01.381
Fatorachian, H., & Kazemi, H. (2021). Impact of Industry 4.0 on supply chain performance. Production Planning and Control, 32(1), 63–81. https://doi.org/10.1080/09537287.2020.1712487
Gawankar, S. A., Gunasekaran, A., & Kamble, S. (2020). A study on investments in the big data-driven supply chain, performance measures and organisational performance in Indian retail 4.0 context. International Journal of Production Research, 58(5), 1574–1593. https://doi.org/10.1080/00207543.2019.1668070
Gu, M., Yang, L., & Huo, B. (2021). The Impact of Information Technology Usage on Supply Chain Resilience and Performance: An Ambidexterous View. International Journal of Production Economics, 232, 107956. https://doi.org/10.1016/j.ijpe.2020.107956
Gupta, H., Kumar, S., Kusi-Sarpong, S., Jabbour, C. J. C., & Agyemang, M. (2021). Enablers to supply chain performance on the basis of digitization technologies. Industrial Management and Data Systems, 121(9), 1915–1938. https://doi.org/10.1108/IMDS-07-2020-0421
Hallikas, J., Immonen, M., & Brax, S. (2021). Digitalizing procurement: the impact of data analytics on supply chain performance. Supply Chain Management, 26(5), 629–646. https://doi.org/10.1108/SCM-05-2020-0201
Kartika, D., Windi, & Yahya, A. (2025). The Influence of Digital Marketing, Promotion and Product Innovation on The Marketing Performance of MSMEs in Cikarang. Majapahit Journal of Islamic Finance and Management, 5(2), 1180–1202. Retrieved from https://syariah.jurnalikhac.ac.id/index.php/majapahit/article/view/465
Kayikci, Y., Subramanian, N., Dora, M., & Bhatia, M. S. (2022). Food supply chain in the era of Industry 4.0: blockchain technology implementation opportunities and impediments from the perspective of people, process, performance, and technology. Production Planning and Control, 33(2–3), 301–321. https://doi.org/10.1080/09537287.2020.1810757
Khouroh, U., Windhyastiti, I., & Ratnaningsih, C. S. (2020). Kapabilitas Dinamik dan Keunggulan Bersaing: Dinamisme Lingkungan Moderator ataukah Driver? Jurnal Samudra Ekonomi Dan Bisnis, 12(1), 18–34. https://doi.org/10.33059/jseb.v12i1.2322
Kurdi, B. Al, Alzoubi, H. M., Akour, I., & Alshurideh, M. T. (2022). The Effect Of Blockchain And Smart Inventory System On Supply Chain Performance: Empirical Evidence From Retail Industry. Uncertain Supply Chain Management, 10(4), 1111–1116. https://doi.org/10.5267/j.uscm.2022.9.001
Lee, K. L., Romzi, P. N., Hanaysha, J. R., Alzoubi, H. M., & Alshurideh, M. (2022). Investigating the impact of benefits and challenges of IOT adoption on supply chain performance and organizational performance: An empirical study in Malaysia. Uncertain Supply Chain Management, 10(2), 537–550. https://doi.org/10.5267/j.uscm.2021.11.009
Lubis, N. W. (2022). Resource Based View (RBV) in Improving Company Strategic Capacity. Research Horizon, 2(6), 587–596. https://doi.org/10.54518/rh.2.6.2022.587-596
Malenkov, Y., Kapustina, I., Kudryavtseva, G., Shishkin, V. V., & Shishkin, V. I. (2020). Digitizing Grocery Retailing: The Role of Emerging Technologies in the Value Chain. International Journal of Innovation and Technology Management, 17(8). https://doi.org/10.1142/S0219877020500583
Mondol, E. P. (2021). The Impact of Block Chain and Smart Inventory System on Supply Chain Performance at Retail Industry. International Journal of Computations, Information and Manufacturing (IJCIM), 1(1), 56–76. https://doi.org/10.54489/ijcim.v1i1.30
Perano, M., Cammarano, A., Varriale, V., Del Regno, C., Michelino, F., & Caputo, M. (2023). Embracing supply chain digitalization and unphysicalization to enhance supply chain performance: a conceptual framework. In International Journal of Physical Distribution and Logistics Management (Vol. 53, Issues 5–6). https://doi.org/10.1108/IJPDLM-06-2022-0201
Salim, R., Prayoga, Y., & Ihsan, M. (2023). The Influence of Price, Location, Service, and Product Quality on Customer Satisfaction. Indonesian Interdisciplinary Journal of Sharia Economics (IIJSE), 6(1), 399-412. https://doi.org/10.31538/iijse.v6i1.2180
Setyodewi, H., Rizqi, M. A. A., Adha, T. W., Ibrahim, N., & Fathoni, M. Y. (2021). Inovasi Digital Model Rantai Pasok Pada Futuristik E-Commerce. Jurnal Informatika: Jurnal Pengembangan IT, 6(3), 194–202. https://doi.org/10.30591/jpit.v6i3.3847
Shankar, V., Kalyanam, K., Setia, P., Golmohammadi, A., Tirunillai, S., Douglass, T., Hennessey, J., Bull, J. S., & Waddoups, R. (2021). How Technology is Changing Retail. Journal of Retailing, 97(1), 13–27. https://doi.org/10.1016/j.jretai.2020.10.006
Soni, G., Kumar, S., Mahto, R. V., Mangla, S. K., Mittal, M. L., & Lim, W. M. (2022). A decision-making framework for Industry 4.0 technology implementation: The case of FinTech and sustainable supply chain finance for SMEs. Technological Forecasting and Social Change, 180. https://doi.org/https://doi.org/10.1016/j.techfore.2022.121686
Sugiyono. (2019). Memahami Penelitian Kuantitatif, Kualitatif, dan R&D (2nd ed.). Alfabeta.
Utami, H., & Alamanos, E. (2016). Resource-Based Theory. Resource-Based Theory. A review. Water Act, 1–26.
Valaei, N., Rezaei, S., Bressolles, G., & Dent, M. M. (2022). Indispensable components of creativity, innovation, and FMCG companies’ competitive performance: a resource-based view (RBV) of the firm. Asia-Pacific Journal of Business Administration, 14(1), 1–26.
Widyarini, F. J. (2024). The Effect Of Generic Strategy: Digitalization On Competitive Advantage Pengaruh Strategi Generic: Digitalisasi Terhadap Keuntungan Bersaing. Jurnal Ekonomi Bisnis Dan Akuntansi, 7, 6217–6230.
Yin, S., & Wang, Y. (2023). Establishment and Cluster Analysis of Performance Evaluation Index System for New Retail Enterprises Driven by Blockchain Technology. Journal of Service Science and Management, 16(05), 535–566. https://doi.org/10.4236/jssm.2023.165029
Yuswantoro, F., Oktaria, N., & Mujoko, H. (2022). Peran Implementasi E-Procurement dan Inovasi Supply Chain Terhadap Kinerja Supply Chain Industri Pertahanan Pada Era Digital. Journal of Industrial Engineering & Management Research, 3(6 SE-Articles), 7–16. https://www.jiemar.org/index.php/jiemar/article/view/320
Zhao, N., Hong, J., & Lau, K. H. (2023). Impact of supply chain digitalization on supply chain resilience and performance: A multi-mediation model. International Journal of Production Economics. https://doi.org/10.1016/j.ijpe.2023.108817
Zhou, H., Wang, Q., Li, L., Teo, T. S. H., & Yang, S. (2023). Supply chain digitalization and performance improvement: a moderated mediation model. Supply Chain Management: An International Journal, 28(6), 993–1008. https://doi.org/10.1108/SCM-11-2022-0434
Copyright (c) 2025 Mashita Ayuni, Immanuel Zai

This work is licensed under a Creative Commons Attribution-ShareAlike 4.0 International License.
Authors who publish with this journal agree to the following terms:
- Authors retain copyright and grant the journal right of first publication with the work simultaneously licensed under a Creative Commons Attribution License that allows others to share the work with an acknowledgment of the work's authorship and initial publication in this journal.
- Authors are able to enter into separate, additional contractual arrangements for the non-exclusive distribution of the journal's published version of the work (e.g., post it to an institutional repository or publish it in a book), with an acknowledgment of its initial publication in this journal.
- Authors are permitted and encouraged to post their work online (e.g., in institutional repositories or on their website) prior to and during the submission process, as it can lead to productive exchanges, as well as earlier and greater citation of published work.















