The Influence of Digital Supply Chain Technology on Retail Performance

  • Mashita Ayuni Universitas Internasional Batam, Batam, Indonesia
  • Immanuel Zai Universitas Internasional Batam, Batam, Indonesia

Abstract

This study aims to examine the effect of supply chain digitalization on retail performance using supermarkets as the research object. The research method used includes quantitative analysis. This study used Google Forms to create a questionnaire using a Likert scale. The survey received 274 responses, and the data were also analyzed using Partial Least Squares Structural Equation Modeling (PLS-SEM). The results of this study concluded that digitalization, supply chain management, and implementation technology have a positive effect on retail performance by linking supply chain performance mediation.

Downloads

Download data is not yet available.

References

Ardiansyah, N., & Lesmana, C. I. (2024). The Influence of the Level of Financial Literacy and Digital Literacy on Generation Z’s Interest in Saving at Bank Muamalat Indonesia KCP Mojokerto. Danadyaksa: Post Modern Economy Journal, 1(2), 130 –. https://doi.org/10.69965/danadyaksa.v1i2.35

Asamoah, D., Agyei-Owusu, B., Andoh-Baidoo, F. K., & Ayaburi, E. (2021). Inter-organizational systems use and supply chain performance: Mediating role of supply chain management capabilities. International Journal of Information Management, 58(December 2019), 102195. https://doi.org/10.1016/j.ijinfomgt.2020.102195

Batsakis, G., Theoharakis, V., Li, C., & Konara, P. (2023). Internationalization and digitalization: Their differing role on grocer and non-grocer retailer performance. Journal of Retailing, 99(3), 400–419. https://doi.org/10.1016/j.jretai.2023.07.005

Bigliardi, B., Filippelli, S., Petroni, A., & Tagliente, L. (2022). The digitalization of supply chain: A review. Procedia Computer Science, 200(2019), 1806–1815. https://doi.org/10.1016/j.procs.2022.01.381

Fatorachian, H., & Kazemi, H. (2021). Impact of Industry 4.0 on supply chain performance. Production Planning and Control, 32(1), 63–81. https://doi.org/10.1080/09537287.2020.1712487

Gawankar, S. A., Gunasekaran, A., & Kamble, S. (2020). A study on investments in the big data-driven supply chain, performance measures and organisational performance in Indian retail 4.0 context. International Journal of Production Research, 58(5), 1574–1593. https://doi.org/10.1080/00207543.2019.1668070

Gu, M., Yang, L., & Huo, B. (2021). The Impact of Information Technology Usage on Supply Chain Resilience and Performance: An Ambidexterous View. International Journal of Production Economics, 232, 107956. https://doi.org/10.1016/j.ijpe.2020.107956

Gupta, H., Kumar, S., Kusi-Sarpong, S., Jabbour, C. J. C., & Agyemang, M. (2021). Enablers to supply chain performance on the basis of digitization technologies. Industrial Management and Data Systems, 121(9), 1915–1938. https://doi.org/10.1108/IMDS-07-2020-0421

Hallikas, J., Immonen, M., & Brax, S. (2021). Digitalizing procurement: the impact of data analytics on supply chain performance. Supply Chain Management, 26(5), 629–646. https://doi.org/10.1108/SCM-05-2020-0201

Kartika, D., Windi, & Yahya, A. (2025). The Influence of Digital Marketing, Promotion and Product Innovation on The Marketing Performance of MSMEs in Cikarang. Majapahit Journal of Islamic Finance and Management, 5(2), 1180–1202. Retrieved from https://syariah.jurnalikhac.ac.id/index.php/majapahit/article/view/465

Kayikci, Y., Subramanian, N., Dora, M., & Bhatia, M. S. (2022). Food supply chain in the era of Industry 4.0: blockchain technology implementation opportunities and impediments from the perspective of people, process, performance, and technology. Production Planning and Control, 33(2–3), 301–321. https://doi.org/10.1080/09537287.2020.1810757

Khouroh, U., Windhyastiti, I., & Ratnaningsih, C. S. (2020). Kapabilitas Dinamik dan Keunggulan Bersaing: Dinamisme Lingkungan Moderator ataukah Driver? Jurnal Samudra Ekonomi Dan Bisnis, 12(1), 18–34. https://doi.org/10.33059/jseb.v12i1.2322

Kurdi, B. Al, Alzoubi, H. M., Akour, I., & Alshurideh, M. T. (2022). The Effect Of Blockchain And Smart Inventory System On Supply Chain Performance: Empirical Evidence From Retail Industry. Uncertain Supply Chain Management, 10(4), 1111–1116. https://doi.org/10.5267/j.uscm.2022.9.001

Lee, K. L., Romzi, P. N., Hanaysha, J. R., Alzoubi, H. M., & Alshurideh, M. (2022). Investigating the impact of benefits and challenges of IOT adoption on supply chain performance and organizational performance: An empirical study in Malaysia. Uncertain Supply Chain Management, 10(2), 537–550. https://doi.org/10.5267/j.uscm.2021.11.009

Lubis, N. W. (2022). Resource Based View (RBV) in Improving Company Strategic Capacity. Research Horizon, 2(6), 587–596. https://doi.org/10.54518/rh.2.6.2022.587-596

Malenkov, Y., Kapustina, I., Kudryavtseva, G., Shishkin, V. V., & Shishkin, V. I. (2020). Digitizing Grocery Retailing: The Role of Emerging Technologies in the Value Chain. International Journal of Innovation and Technology Management, 17(8). https://doi.org/10.1142/S0219877020500583

Mondol, E. P. (2021). The Impact of Block Chain and Smart Inventory System on Supply Chain Performance at Retail Industry. International Journal of Computations, Information and Manufacturing (IJCIM), 1(1), 56–76. https://doi.org/10.54489/ijcim.v1i1.30

Perano, M., Cammarano, A., Varriale, V., Del Regno, C., Michelino, F., & Caputo, M. (2023). Embracing supply chain digitalization and unphysicalization to enhance supply chain performance: a conceptual framework. In International Journal of Physical Distribution and Logistics Management (Vol. 53, Issues 5–6). https://doi.org/10.1108/IJPDLM-06-2022-0201

Salim, R., Prayoga, Y., & Ihsan, M. (2023). The Influence of Price, Location, Service, and Product Quality on Customer Satisfaction. Indonesian Interdisciplinary Journal of Sharia Economics (IIJSE), 6(1), 399-412. https://doi.org/10.31538/iijse.v6i1.2180

Setyodewi, H., Rizqi, M. A. A., Adha, T. W., Ibrahim, N., & Fathoni, M. Y. (2021). Inovasi Digital Model Rantai Pasok Pada Futuristik E-Commerce. Jurnal Informatika: Jurnal Pengembangan IT, 6(3), 194–202. https://doi.org/10.30591/jpit.v6i3.3847

Shankar, V., Kalyanam, K., Setia, P., Golmohammadi, A., Tirunillai, S., Douglass, T., Hennessey, J., Bull, J. S., & Waddoups, R. (2021). How Technology is Changing Retail. Journal of Retailing, 97(1), 13–27. https://doi.org/10.1016/j.jretai.2020.10.006

Soni, G., Kumar, S., Mahto, R. V., Mangla, S. K., Mittal, M. L., & Lim, W. M. (2022). A decision-making framework for Industry 4.0 technology implementation: The case of FinTech and sustainable supply chain finance for SMEs. Technological Forecasting and Social Change, 180. https://doi.org/https://doi.org/10.1016/j.techfore.2022.121686

Sugiyono. (2019). Memahami Penelitian Kuantitatif, Kualitatif, dan R&D (2nd ed.). Alfabeta.

Utami, H., & Alamanos, E. (2016). Resource-Based Theory. Resource-Based Theory. A review. Water Act, 1–26.

Valaei, N., Rezaei, S., Bressolles, G., & Dent, M. M. (2022). Indispensable components of creativity, innovation, and FMCG companies’ competitive performance: a resource-based view (RBV) of the firm. Asia-Pacific Journal of Business Administration, 14(1), 1–26.

Widyarini, F. J. (2024). The Effect Of Generic Strategy: Digitalization On Competitive Advantage Pengaruh Strategi Generic: Digitalisasi Terhadap Keuntungan Bersaing. Jurnal Ekonomi Bisnis Dan Akuntansi, 7, 6217–6230.

Yin, S., & Wang, Y. (2023). Establishment and Cluster Analysis of Performance Evaluation Index System for New Retail Enterprises Driven by Blockchain Technology. Journal of Service Science and Management, 16(05), 535–566. https://doi.org/10.4236/jssm.2023.165029

Yuswantoro, F., Oktaria, N., & Mujoko, H. (2022). Peran Implementasi E-Procurement dan Inovasi Supply Chain Terhadap Kinerja Supply Chain Industri Pertahanan Pada Era Digital. Journal of Industrial Engineering & Management Research, 3(6 SE-Articles), 7–16. https://www.jiemar.org/index.php/jiemar/article/view/320

Zhao, N., Hong, J., & Lau, K. H. (2023). Impact of supply chain digitalization on supply chain resilience and performance: A multi-mediation model. International Journal of Production Economics. https://doi.org/10.1016/j.ijpe.2023.108817

Zhou, H., Wang, Q., Li, L., Teo, T. S. H., & Yang, S. (2023). Supply chain digitalization and performance improvement: a moderated mediation model. Supply Chain Management: An International Journal, 28(6), 993–1008. https://doi.org/10.1108/SCM-11-2022-0434

Published
2025-07-17
How to Cite
Ayuni, M., & Zai, I. (2025). The Influence of Digital Supply Chain Technology on Retail Performance. Indonesian Interdisciplinary Journal of Sharia Economics (IIJSE), 8(1), 7868-7882. https://doi.org/10.31538/iijse.v8i3.6412