The Influence of Competence and Social Support on Organizational Citizenship Behavior (OCB) Mediated by Organizational Culture at the Directorate General of Corrections
Abstract
Human Resource Management (HRM) plays a central role in shaping employee behavior, including Organizational Citizenship Behavior (OCB). Demonstrating high loyalty and commitment to the organization is a trait expected by all superiors or leaders. Based on initial observations and a brief preliminary survey conducted by the researcher, many employees frequently complain, lack motivation, and show indifference toward their work environment and duties at the Directorate General of Corrections, Ministry of Law and Human Rights of the Republic of Indonesia. This study aims to analyze the influence of competence and social support on Organizational Citizenship Behavior (OCB), with organizational culture as a mediating factor. The study sample consists of 219 employees from the Directorate General of Corrections, Ministry of Law and Human Rights of the Republic of Indonesia, collected through questionnaires and analyzed using a quantitative method with descriptive data analysis techniques utilizing SmartPLS version 3. The findings of this study indicate that competence, social support, and organizational culture significantly influence OCB. Competence and social support also have an impact on organizational culture. Furthermore, organizational culture effectively mediates the relationship between competence, social support, and OCB at the Directorate General of Corrections.
Downloads
References
Darmanto, R. F., & Ariyanti, A. (2021). Pengaruh organisasi pembelajaran, dukungan sosial, dan motivasi kerja terhadap kinerja pegawai PT Bank Mandiri Cabang Bekasi. Jurnal Pengembangan Wiraswasta, 23(2), 149. https://doi.org/10.33370/jpw.v23i2.527
Hardani, H., Jumari, & Julianna, D. (2020). Buku metode penelitian kualitatif & kuantitatif.
Pasaribu, B., Herawati, A., Utomo, K. W., & Aji, R. H. S. (2022). Metodologi penelitian.
Putu, I., Nugraha, S., Ayu, G., & Adnyani, D. (2018). Pengaruh budaya organisasi, komitmen organisasi, dan kompetensi terhadap organizational citizenship behaviour pada Setda Kota Denpasar. 7(1), 1–28. https://doi.org/10.24843/EJMUNUD.2018.v7.i01.p01a
Qomariah, N. (2020). Manajemen sumber daya manusia (Teori, aplikasi dan studi empiris). CV. Pustaka Abadi.
Setiaman, S. (2020). Analisa parsial model persamaan struktural dengan software SMART-PLS Versi 3. In Tutorial. PPNI Qatar.
Sidik Priadana, D., & Sunarsi, M. (2021). Metode penelitian kuantitatif.
Supriadi, Y. N. (2022). Manajemen sumber daya manusia (Teori, praktek, dan indikator). Eureka Media Aksara. https://repository.penerbiteureka.com/publications/401190/manajemen-sumber-daya-manusia-teori-praktek-dan-soal-latihan%0Ahttps://repository.penerbiteureka.com/media/publications/401190-manajemen-sumber-daya-manusia-teori-prak-99d6843c.pdf
Copyright (c) 2025 Miftahus Surur Ramadhan, Yudi Nur Supriadi
This work is licensed under a Creative Commons Attribution-ShareAlike 4.0 International License.
Authors who publish with this journal agree to the following terms:
- Authors retain copyright and grant the journal right of first publication with the work simultaneously licensed under a Creative Commons Attribution License that allows others to share the work with an acknowledgment of the work's authorship and initial publication in this journal.
- Authors are able to enter into separate, additional contractual arrangements for the non-exclusive distribution of the journal's published version of the work (e.g., post it to an institutional repository or publish it in a book), with an acknowledgment of its initial publication in this journal.
- Authors are permitted and encouraged to post their work online (e.g., in institutional repositories or on their website) prior to and during the submission process, as it can lead to productive exchanges, as well as earlier and greater citation of published work.
