The Impact of Servant Leadership and Work Discipline on Employee Performance at PT. X Call Center Section X
Abstract
The focus of this research is to investigate the effect of servant leadership and work discipline on the performance of PT X employees in the X call center section. This research is a descriptive quantitative research. The population is the employees of the call center section of PT X. The sampling technique utilizes saturated sampling technique, namely all members of the population are sampled, totaling 61. Data collection was carried out by distributing questionnaires scored according to the Likert scale. In order to examine how servant leadership and work discipline affect employee performance, researchers used a correlation approach, determination test, partial test, simultaneous test, and multiple linear regression. The results of hypothesis testing show that both together and partially, servant leadership and work discipline have a positive and significant influence on employee performance. The results can be interpreted that a high level of servant leadership and discipline can produce high performance.
Downloads
References
Agatha, S. C., & Go, M. A. B. (2022). Pengaruh Servant Leadership Terhadap Kinerja Karyawan Melalui Employee Engagement Di Restoran Shaburi & Kintan Buffet Surabaya. Jurnal Manajemen Perhotelan, 7(2), 63–74. Https://doi.org/10.9744/jmp.7.2.63-74
Agustriani, R., Ratnasari, S. L., & Zamora, R. (2022). Pengaruh Disiplin Kerja, Komunikasi, Motivasi Kerja, Dan Lingkungan Kerja Terhadap Kinerja Karyawan. Jurnal Trias Politika, 6(1), 104–122. Https://doi.org/10.33373/jtp.v6i1.3930
Awaliya, S., & Endratno, H. (2023). Pengaruh Lingkungan Kerja, Disiplin Kerja dan Servant Leadership Terhadap Kinerja Pegawai Dinas Kesehatan Kabupaten Purbalingga. Jurnal Ilmiah Mahasiswa Manajemen, Bisnis Dan Akuntansi (JIMMBA), 5(3), 278–287. Https://doi.org/10.32639/jimmba.v5i3.170
Ayuningtyas, C. R., & Nurhayati, N. (2023). Servant Leadership dan Kompensasi Terhadap Kinerja Karyawan Melalui Komitmen Organisasi pada PT Cometic Perkasa Abadi Semarang. Jurnal Pendidikan Tambusai, 7(2), 18662–18668. Https://jptam.org/index.php/jptam/article/view/9341
Cahya, A. D., Damare, O., & Harjo, C. (2021). Pengaruh Kompensasi dan Disiplin Kerja terhadap Kinerja Karyawan Warung Padang Upik. Economics and Digital Business Review, 2(2), 214–221. Https://doi.org/10.37531/ecotal.v2i2.86
Fahruna, Y. (2022). Pengaruh Servant Leadership Dan Iklim Organisasi Terhadap Kinerja. Jurnal Ekonomi Dan Bisnis, 9(2), 18–26.
Jufrizen, J. (2021). Pengaruh Fasilitas Kerja Dan Disiplin Kerja Terhadap Kinerja Karyawan Melalui Motivasi Kerja. Sains Manajemen, 7(1), 35–54. Https://doi.org/10.30656/sm.v7i1.2277
Lesminadi, G., Hardjono, H., & Agustin, R. W. (2021). Servant Leadership: Sebuah Gaya Kepemimpinan Yang Mengayomi dan Melayani, Ditinjau Dari Penyesuaian Sosial. Jurnal Ilmiah Psikologi Candrajiwa, 6(2), 126. Https://doi.org/10.20961/jip.v6i2.55890
Lestari, S., & Afifah, D. (2020). Pengaruh Disiplin Kerja dan Pelatihan Kerja Terhadap Kinerja Karyawan (Studi Kasus pada PT Ardena Artha Mulia Bagian Produksi). KINERJA Jurnal Ekonomi Dan Bisnis, 3(1), 93–110. Https://uia.e-journal.id/Kinerja/article/view/1279/737
Mawardi, R., Krisnandi, H., Digdowiseiso, K., & Ismail, S. (2024). The Influence of Communication, Work Motivation and Work Discipline on Employee Performance. International Journal of Social Service and Research, 4(01), 224–235. Https://doi.org/10.46799/ijssr.v4i01.680
Milliana, Andry Stepahnie Titing, & Hendrik, H. (2023). The Influence of Work Discipline and Compensation on Employee Performance. Multifinance, 1(2), 81–94. Https://doi.org/10.61397/mfc.v1i2.48
Mulang, H. (2022). Jurnal Mirai Management Pengaruh Motivasi Kerja dan Disiplin Kerja Terhadap Kinerja Pegawai. Jurnal Mirai Management, 7(2), 324–341.
Muliadi, M. (2018). Pengaruh Servant Leadership Dan Disiplin Kerja Terhadap Kinerja Pegawai Pada Dinas Pekerjaan Umum (Pu) Pengairan Kabupaten Kapuas Kalimantan Tengah. Jurnal Ilmiah Ekonomi Bisnis, 4(1), 87–92. Https://doi.org/10.35972/jieb.v4i1.192
Nawir, M., & Sulis Rifka Afifah, Rahmi Annisa Bachtiar, A. L. Et al. (2024). INDIKATOR DISIPLIN KERJA. Didaktik : Jurnal Ilmiah PGSD STKIP Subang, 10(September), 301–320. Https://doi.org/https://doi.org/10.36989/didaktik.v10i03.4451
Nurhalizah, S., & Oktiani, N. (2024). Pengaruh Motivasi dan Disiplin Kerja Terhadap Kinerja Karyawan. JIBEMA: Jurnal Ilmu Bisnis, Ekonomi, Manajemen, Dan Akuntansi, 1(3), 197–207. Https://doi.org/10.62421/jibema.v1i3.18
Nyoman, I., Sutaguna, T., Yusuf, M., Ardianto, R., & Wartono, P. (2023). Asian Journal of Management Entrepreneurship and Social Science The Effect Of Competence, Work Experience, Work Environment, And Work Discipline On Employee Performance. Journal of Management Entrepreneurship and Social Science, 03(01), 367–381. Https://ajmesc.com/index.php/ajmesc
Octaviani, G., & Muhardi, M. (2022). Pengaruh Gaya Kepemimpinan, Disiplin Kerja dan Etos Kerja Islami Terhadap Kinerja Karyawan. Jurnal Riset Manajemen Dan Bisnis, 57–62. Https://doi.org/10.29313/jrmb.v2i2.1524
Pawar, A. (2017). Quality Work Life and Employee Engagement : Does Servant Leadership Influence Employee Quality Work Life and Employee Engagement : Does Servant Leadership Influence Employee Performance ? Solid State Technology, 63(5), 5134–5141. Https://www.academia.edu/
Permadi, B., Ag Dharmanegara, I. B., & Wayan Sitiari, N. (2018). The Effects of Leadership and Motivation Againsts Work Discipline and Performance of Civil Servant Employees At Balai Wilayah Sungai Bali Penida. JAGADHITA:Jurnal Ekonomi & Bisnis, 5(1), 46–57. Https://doi.org/10.22225/jj.5.1.527.46-57
Rachman, T., Mujanah, S., & Susanti, N. (2021). Servant Leadership, Self Awareness Dan Kompensasi Pengaruhnya Terhadap Employee Engagement Dan Kinerja Karyawan Pada Puskesmas Tanjungbumi Madura. Media Mahardhika, 19(2), 361–371. Https://doi.org/10.29062/mahardika.v19i2.260
Rahayu, M. (2024). Peran Servant Leadership dan Disiplin Kerja terhadap Kinerja Karyawan PT X. 16(1), 96–104.
Rahayu, M., Duma Soswati Ritonga, Evan Jaelani, & Ridwan Herdyansyah. (2024). Peran Servant Leadership dan Disiplin Kerja terhadap Kinerja Karyawan PT X. JSMA (Jurnal Sains Manajemen Dan Akuntansi), 16(2), 164–175. Https://doi.org/10.37151/jsma.v16i2.195
Rahayu, M., Nur Hayati, Evan Jaelani, & Ivan Aries Setiawan. (2023). Peran Mediasi Motivasi pada Pengaruh Servant Leadership Terhadap Kinerja. JSMA (Jurnal Sains Manajemen Dan Akuntansi), 15(1), 21–31. Https://doi.org/10.37151/jsma.v15i1.112
Retno, Setiawan, M., Surachman, & Dodi. (2020). Servant Leadership Characteristics, Organisational Commitment, Followers’ Trust, Employees’ Performance Outcomes: A Literature Review. European Research Studies Journal, XXIII(Issue 4), 902–911. Https://doi.org/10.35808/ersj/1722
Sahir, S. H. (2022). Metodologi Penelitian (M. S. Dr. Ir. Try Koryati (ed.); I). KBM Indonesia.
Sarwar, G., Pio, L., Cavaliere, L., Ammar, K., & Afzal, F. U. (2021). THE IMPACT OF SERVANT LEADERSHIP ON EMPLOYEE PERFORMANCE. International Journal of Management (IJM), 12(5), 165–173. Https://doi.org/10.34218/IJM.12.5.2021.014
Simamora, P., Sudiarditha, I. K., & Yohana, C. (2019). The Effect of Servant Leadership on Employee Performance with Employee Engagement and Organizational Citizenship Behavior (OCB) As A Mediation Variable in Mandiri Inhealthth. International Journal on Advanced Science, Education, and Religion, 2(3), 13–25. Https://doi.org/10.33648/ijoaser.v2i3.36
Simatupang, Y. C., & Safitri, W. (2023). Pengaruh Servant Leadership Dan Disiplin Kerja Terhadap Kinerja Karyawan Melalui Employee Engagement Sebagai Mediasi. Jambura, 6(2), 1–10. Http://ejurnal.ung.ac.id/index.php/JIMB
Sugiyono, P. D. (2020). Metode Penelitian. Kuantitatif, Kualitatif, Dan R&D.
Susanto, P. C., Setiawan, H. A., Yandi, A., & Putri, A. (2024). Analysis Servant Leadership, Competence , and Motivation on Performance Employee : Study Literature Review. Greenation International Journal of Law Social Sciences, 1(3), 114–123.
Sutama, D. R., & Lisa, E. (2018). Jurnal Sains Manajemen & Akuntansi Volume X No. 1 / Februari / 2018. X(1), 21–39.
Tanjung, A. A., & Rasyid, M. A. (2023). Pengaruh Disiplin Kerja Dan Kepuasan Kerja Terhadap Kinerja Karyawan Efarina Tv. Jurnal Manajemen Ekonomi Dan Bisnis, 2(1), 49–59. Https://doi.org/10.61715/jmeb.v2i1.78
Copyright (c) 2025 Ricky Nugraha, Muji Rahayu
This work is licensed under a Creative Commons Attribution-ShareAlike 4.0 International License.
Authors who publish with this journal agree to the following terms:
- Authors retain copyright and grant the journal right of first publication with the work simultaneously licensed under a Creative Commons Attribution License that allows others to share the work with an acknowledgment of the work's authorship and initial publication in this journal.
- Authors are able to enter into separate, additional contractual arrangements for the non-exclusive distribution of the journal's published version of the work (e.g., post it to an institutional repository or publish it in a book), with an acknowledgment of its initial publication in this journal.
- Authors are permitted and encouraged to post their work online (e.g., in institutional repositories or on their website) prior to and during the submission process, as it can lead to productive exchanges, as well as earlier and greater citation of published work.
