Spotify's Strategy in Building Repeat Purchase Intent Among Premium Users in the Digital Music Streaming Industry
Abstract
This study explores Spotify's strategic approach in cultivating repeat purchase intent among its users. By focusing on user engagement, personalized content, and targeted marketing, Spotify has developed effective methods to encourage continued subscriptions and user retention. The analysis examines various tactics used by the platform, including the role of data analytics, user experience, and the impact of promotional offers in shaping consumer behavior. Ultimately, the research highlights how these strategies contribute to Spotify's long-term success in maintaining a loyal user base.
Downloads
References
Book
Henry Simamora. 2014. Manajemen Sumber Sumber Daya Manusia. Jakarta : Bina Aksara.
Sutisna dan Pawitra dan Pawitra. (2001), Perilaku Konsumen dan Komunikasi Pemasaran. PT. Remaja Rosdakarya, Bandung
Basu Swasta, dan Irawan. 2001. Manajemen Pemasaran Modern. Liberty. Yogyakarta
Ghozali, Imam. 2013. Aplikasi Analisis Multivariate dengan Program IBM SPSS 21 Update PLS Regresi. Semarang: Badan Penerbit Universitas Diponegoro.
Ghozali, Imam. (2018). Aplikasi Analisis Multivariate Dengan Program IBM SPSS 25. Semarang: Badan Penerbit Universitas Diponegoro
Sugiyono. (2013). Metode Penelitian Kuantitatif, Kualitatif dan R&D. Bandung: Alfabeta.CV
Kotler, Philip., dan Keller, K. (2009). Manajemen Pemasaran. Jilid 1. Edisi ke 13. Diterjemahkan oleh Bob Sabran, Jakarta: Erlangga
Journal
Amin, L. S. A. (2023). Pengaruh Loyalitas Konsumen Terhadap Minat Pembelian Ulang Pada Produk Winmilk di Kota Cimahi, Indonesia. International Journal Administration Business and Organization, 4(1), 63–74. https://doi.org/10.61242/ijabo.23.236
Anderson, R. E., & Srinivasan, S. S. (2003). E-Satisfaction and E-Loyalty: A Contingency Framework. Psychology and Marketing, 20(2), 123–138. https://doi.org/10.1002/mar.10063
Authors, F. (2006). Differential impact of social influence in the hospitality encounter - ABI/INFORM Complete - ProQuest. http://search.proquest.com/abicomplete/docview/228374239/F418A4B52DF8481CPQ/13?accountid=10730
Bigne, E., Andreu, L., Hernandez, B., & Ruiz, C. (2018). The impact of social media and offline influences on consumer behaviour. An analysis of the low-cost airline industry. Current Issues in Tourism, 21(9), 1014–1032. https://doi.org/10.1080/13683500.2015.1126236
Butcher, K., Sparks, B., & O’Callaghan, F. (2002). Effect of social influence on repurchase intentions. Journal of Services Marketing, 16(6), 503–514. https://doi.org/10.1108/08876040210443382
Cho, Y. C., & Agrusa, J. (2008). Assessing Use Acceptance and Satisfaction Toward Online Travel Agencies. Information Technology & Tourism, 8(3), 179–195. https://doi.org/10.3727/109830506778690795
Davidavičienė, V., & Davidavičius, S. (2022). Impact of Activities in Social Networks on Customer Loyalty. Journal of Logistics, Informatics and Service Science, 9(2), 183–195. https://doi.org/10.33168/LISS.2022.0211
Dholakia, U. M., Bagozzi, R. P., & Pearo, L. K. (2004). A social influence model of consumer participation in network- and small-group-based virtual communities. International Journal of Research in Marketing, 21(3), 241–263. https://doi.org/10.1016/j.ijresmar.2003.12.004
Elgammal, I., Tan, C. C., Aureliano-Silva, L., & Selem, K. M. (2023). Employing S-O-R approach in linking mobile commerce ubiquity with usage behavior: roles of product reputation and brand trust. Kybernetes, 54(2), 832–852. https://doi.org/10.1108/K-07-2023-1359
Emanuel, Y., Seda, L., Fanggidae, R. P. C., & Debryana, Y. (2020). PENGHARUH BRAND TRUST TERHADAP CUSTOMER LOYALTY MELALUI MINAT BELI ULANG SEBAGAI VARIABEL INTERVENING ( STUDI PADA NASI KONOHA DI MASA PANDEMI COVID-19 ) Interest As An Intervening Variable ( Case Study Of Konoha Rice. 9, 1271–1282.
Erlina dan Heny. (2023). Jurnal maneksi vol 12, no.2, juni 2023. Jurnal Maneksi, 12(2), 368–377.
Farhat, R., & Mustafa, B. (2011). Importance of Brand Personality To Customer Loyalty : A Conceptual Study. 1, 4–11.
Fredereca, B. G., & Chairy, C. (2010). Pengaruh Psikologi Konsumen Terhadap Keputusan Pembelian Kembali Smartphone Blackberry. Jurnal Manajemen Teori Dan Terapan| Journal of Theory and Applied Management, 3(2), 128–143. https://doi.org/10.20473/jmtt.v3i2.2397
Giovanis, A. N., & Athanasopoulou, P. (2014). Gaining customer loyalty in the e-tailing marketplace: The role of e-service quality, e-satisfaction and e-trust. International Journal of Technology Marketing, 9(3), 305–319. https://doi.org/10.1504/IJTMKT.2014.063857
Gulzar, A., Anwar, A., Sohail, F. Bin, & Akram, S. N. (2011). Impact of brand image, trust, and affect on consumer brand extension attitude: The mediating role of brand loyalty IMPACT OF BRAND IMAGE, TRUST AND AFFECT ON CONSUMER BRAND EXTENSION ATTITUDE: THE MEDIATING ROLE OF BRAND LOYALTY. International Journal of Economics and Management Sciences, 1(5), 73–79. www.managementjournals.org
Günzel-Jensen, F., & Holm, A. B. (2015). Freemium Business Models as the Foundation for Growing an E-business Venture: A Multiple Case Study of Industry Leaders. Journal of Entrepreneurship, Management and Innovation, 11(1), 77–101. https://doi.org/10.7341/20151115
Helkkula, A. (2016). Consumers ’ Intentions to Subscribe to Music Streaming Services. Aalto University, 50.
Hilmi, R. Z., Hurriyati, R., & Lisnawati. (2018). No 主観的健康感を中心とした在宅高齢者における 健康関連指標に関する共分散構造分析Title. 3(2), 91–102.
Ho, C. W., & Wang, Y. B. (2015). Re-purchase intentions and virtual customer relationships on social media brand community. Human-Centric Computing and Information Sciences, 5(1). https://doi.org/10.1186/s13673-015-0038-x
Ho, M. H. W., & Chung, H. F. L. (2020). Customer engagement, customer equity and repurchase intention in mobile apps. Journal of Business Research, 121(April), 13–21. https://doi.org/10.1016/j.jbusres.2020.07.046
Hollebeek, L. (2011). Exploring customer brand engagement: Definition and themes. Journal of Strategic Marketing, 19(7), 555–573. https://doi.org/10.1080/0965254X.2011.599493
Illah Mastotok, & Nugraha Septian Adi. (2020). Pengaruh Promosi, Harga dan Citra Merek Terhadap Minat Pemakaian Jasa Fotografi (Studi Kasus Pada Bamita Java Studio Wagir Kabupaten Malang). Jurnal Aplikasi Manajemen Dan Inovasi Bisnis, 3(1), 120–133.
Ishak, F., Ghani, N. H. (2010). A Review of the Literature on Brand Loyalty and Customer Loyalty. Conference on Business Management Research 2013, 186–198. http://repo.uum.edu.my/16316/
Istanbulluoglu, D., & Sakman, E. (2024). Successful complaint handling on social media predicts increased repurchase intention: The roles of trust in company and propensity to trust. European Management Journal, 42(1), 11–22. https://doi.org/10.1016/j.emj.2022.06.004
Jones, M. A., Reynolds, K. E., Mothersbaugh, D. L., & Beatty, S. E. (2007). The positive and negative effects of switching costs on relational outcomes. Journal of Service Research, 9(4), 335–355. https://doi.org/10.1177/1094670507299382
Juharsah, J. (2024). The impact of social ties on customer loyalty: Mediating effects of satisfaction and moderating commitment. Innovative Marketing, 20(4), 234–244. https://doi.org/10.21511/im.20(4).2024.20
Ki-Han, C., & Jae-Ik, S. (2008). The Relationship among e-RetailingAttributes, e- Satisfaction and e-Loyalty. Management Review: An International Journal, 3(1), 23–45.
Kim, Y.-J., Lee, E.-J., Lee, N.-H., Kim, Y.-H., & Yamamoto, K. (2007). KIM 2007.pdf (pp. 49–54).
Kumar, K. L., & Devi, S. A. (2024). Beyond Likes and Shares: Unveiling the Sequential Mediation of Brand Equity, Loyalty, Image, and Awareness in Social Media Marketing’s Influence on Repurchase Intentions for High-Tech Products. Qubahan Academic Journal , 4(2), 23–37. https://doi.org/10.48161/qaj.v4n2a514
Kursan Milaković, I. (2021). Purchase experience during the COVID-19 pandemic and social cognitive theory: The relevance of consumer vulnerability, resilience, and adaptability for purchase satisfaction and repurchase. International Journal of Consumer Studies, 45(6), 1425–1442. https://doi.org/10.1111/ijcs.12672
L., O. R. (1999). Whence consumer loyalty? Journal of Marketing, 63(1999), 33.
Laroche, M., Habibi, M. R., & Richard, M. O. (2013). To be or not to be in social media: How brand loyalty is affected by social media? International Journal of Information Management, 33(1), 76–82. https://doi.org/10.1016/j.ijinfomgt.2012.07.003
Lee, D., Park, J. Y., Kim, J., Kim, J., & Moon, J. (2011). Understanding music sharing behaviour on social network services. Online Information Review, 35(5), 716–723. https://doi.org/10.1108/14684521111176462
Lee, J.-H. (2016). A Study on the Impact of Social Commerce Purchase Decision Factors on Customer Satisfaction, Customer Loyalty and Repurchase Intention. Indian Journal of Science and Technology, 9(26), 1–6. https://doi.org/10.17485/ijst/2016/v9i26/97387
Liao, C., Lin, H. N., Luo, M. M., & Chea, S. (2017). Factors influencing online shoppers’ repurchase intentions: The roles of satisfaction and regret. Information and Management, 54(5), 651–668. https://doi.org/10.1016/j.im.2016.12.005
Maima KH, R. (2019). Analisis Pengaruh Kepercayaan Pelanggan dan Kualitas Pelayanan Terhadap Sikap Pelanggan dan Implikasinya Terhadap Keputusan Pembelian Ulang. Skripsi, 1–58.
Maskuroh, N., Fahlevi, M., Irma, D., Rita, & Rabiah, A. S. (2022). Social media as a bridge to e-commerce adoption in Indonesia: A research framework for repurchase intention. International Journal of Data and Network Science, 6(1), 107–114. https://doi.org/10.5267/J.IJDNS.2021.9.017
Muhammad Daffa Rahmandika. (2022). Pengalaman Pelanggan , Ulasan Pelanggan Keputusan Pembelian Ulang. 01(1), 1–12.
Muhammad, H., & Zaman, F. (2020). Relationship of Customer Satisfaction and Brand Loyalty Through. 4(November), 485–497.
Okazaki, S., & Mendez, F. (2013). Perceived Ubiquity in Mobile Services. Journal of Interactive Marketing, 27(2), 98–111. https://doi.org/10.1016/j.intmar.2012.10.001
Parantika, A., & Diana Nadia Lolita, R. C. (2021). Psychological Effect of Customers to The Re-Purchase Decision of AirBNB Accommodation Facilities in Jakarta. Media Wisata, 19(2), 146–153. https://doi.org/10.36276/mws.v19i2.116
Prasetyo, H. (2010). Pentingnya brand loyalty terhadap minat beli ulang. Jurnal Riset Ekonomi Dan Bisnis, 10(1), 9–18.
Prayoga, R. F., Setiawan, M., & Rohman, F. (2018). The effect of attitude, subjective norm and behavioral control on decision repurchase intention via intent (a study on services company PT. Global Insight Utama Bali area). Management and Economic Journal (MEC-J), 2(3), 279–292. https://doi.org/10.18860/mec-j.v0i0.5318
Purwanto, A., Asbari, M., & Santoso, T. I. (2021). Analisis Data Penelitian Marketing: Perbandingan Hasil. Journal of Industrial Engineering & Management Research, 2(4), 216–227. https://ijospl.org/index.php/ijospl/article/view/64
Rismawan, A., Mulyana, T., & Munawar, S. (2021). Pengaruh Experiential Marketing Terhadap Minat Pembelian Ulang Serta Dampaknya pada Loyalitas Pelanggan di PD. Sinar Berkah. Journal of Knowledge Management, 15(2), 99. https://doi.org/10.52434/jkm.v15i2.3133
Sahranavard, S. A., Oney, E., & Aghaei, I. (2024). Consumer’s e-lifestyle and repurchase intention in online food ordering services: Exploring the role of e-WOM and habit. Technological Forecasting and Social Change, 208(August), 123647. https://doi.org/10.1016/j.techfore.2024.123647
Santika, I. W., Pramudana, K. A., & Astitiani, N. L. (2020). The Role of E-Satisfaction in Mediating the Effect of E-Service Quality and E-WOM on E-loyalty on Online Marketplace Customers in Denpasar, Bali, Indonesia. Management and Economics Research Journal, 6, 1. https://doi.org/10.18639/merj.2020.961742
Santosa, E. (2019). Upholding Customer’s Loyalty through Customer’s Positive Affect. International Business & Economics Studies, 1(2), p107. https://doi.org/10.22158/ibes.v1n2p107
Santosa, P. I. (2009). Usability of e-learning portal and how it affects students’ attitude and satisfaction, An exploratory study. PACIS 2009 - 13th Pacific Asia Conference on Information Systems: IT Services in a Global Environment.
Sasono, I., Jubaedi, A. D., Novitasari, D., Wiyono, N., Riyanto, R., Oktabrianto, O., Jainuri, J., & Waruwu, H. (2021). The Impact of E-Service Quality and Satisfaction on Customer Loyalty: Empirical Evidence from Internet Banking Users in Indonesia. Journal of Asian Finance, Economics and Business, 8(4), 465–473. https://doi.org/10.13106/jafeb.2021.vol8.no4.0465
Satoto, E. B. (2024). Analysis of Factors Affecting Repurchase Intentions with Purchasing Decisions as Mediating Variables. Widya Cipta: Jurnal Sekretari Dan Manajemen, 8(1), 64–71. https://doi.org/10.31294/widyacipta.v8i1.16917
Schyns, B., Wisse, B. M., & Sanders, S. (2014). Durham Research Online Woodlands. Critical Studies on Security, 2(2), 210–222.
Seo, Y. W., Lee, K. C., & Lee, D. S. (2013). The impact of ubiquitous decision support systems on decision quality through individual absorptive capacity and perceived usefulness. Online Information Review, 37(1), 101–113. https://doi.org/10.1108/14684521311311658
Shang, B., & Bao, Z. (2022). How Repurchase Intention Is Affected in Social Commerce?: An Empirical Study. Journal of Computer Information Systems, 62(2), 326–336. https://doi.org/10.1080/08874417.2020.1812133
Shavazipour, A., Jan, H., Multi-scenario, K., Shavazipour, B., Kwakkel, J. H., & Miettinen, K. (2021). This is a self-archived version of an original article . This version may differ from the original in pagination and typographic details . approach Copyright : Rights : Rights url : Please cite the original version : Multi-scenario multi-objective robust . Environmental Modelling and Software, 144(2), 105134. https://doi.org/10.1016/j.envsoft.2021.105134
Sheth, J. N., Newman, B. I., & Gross, B. L. (1991). Why we buy what we buy: A theory of consumption values: Discovery service for air force Institute of Technology. Journal of Business Research, 22(2), 159–170. https://doi.org/10.1016/0148-2963(91)90050-8
Sweeney, J. C., & Soutar, G. N. (2001). Consumer perceived value: The development of a multiple item scale. Journal of Retailing, 77(2), 203–220. https://doi.org/10.1016/S0022-4359(01)00041-0
Wagner, T. M., Benlian, A., & Hess, T. (2014). Converting freemium customers from free to premium—the role of the perceived premium fit in the case of music as a service. Electronic Markets, 24(4), 259–268. https://doi.org/10.1007/s12525-014-0168-4
Wagner, T. M., & Hess, T. (2013). What drives users to pay for freemium services? Examining people’s willingness to pay for music services. 19th Americas Conference on Information Systems, AMCIS 2013 - Hyperconnected World: Anything, Anywhere, Anytime, 5(August 2013), 3950–3957.
Woqar, A., & Nabeel, N. (2021). the Impact of Social Networking on Customer Loyalty in an Emerging E-Market Context. Virtual Economics, 4(2), 76–87. https://doi.org/10.34021/ve.2021.04.02(4)
Yuliawan, E., Wahyu Widayat, E., & Aziz Winardi, M. (2024). Determinants of Repurchase Intention on Social Commerce. JABE (Journal of Applied Business and Economic), 10(3), 252. https://doi.org/10.30998/jabe.v10i3.23030
Copyright (c) 2025 Elvega Dewangga Rachmatullah

This work is licensed under a Creative Commons Attribution-ShareAlike 4.0 International License.
Authors who publish with this journal agree to the following terms:
- Authors retain copyright and grant the journal right of first publication with the work simultaneously licensed under a Creative Commons Attribution License that allows others to share the work with an acknowledgment of the work's authorship and initial publication in this journal.
- Authors are able to enter into separate, additional contractual arrangements for the non-exclusive distribution of the journal's published version of the work (e.g., post it to an institutional repository or publish it in a book), with an acknowledgment of its initial publication in this journal.
- Authors are permitted and encouraged to post their work online (e.g., in institutional repositories or on their website) prior to and during the submission process, as it can lead to productive exchanges, as well as earlier and greater citation of published work.















