Enhancing Green Purchase Intention Through Corporate Social Responsibility (CSR): The Mediating Role of Green Perceived Value
Abstract
This study aims to analyze the role of green brand image, green trust, and green perceived value (GPV) as mediators between Corporate Social Responsibility (CSR) and consumer responses, including green purchase intention (GPI), word-of-mouth (WOM), and willingness to pay (WTP), in the context of developing and marketing environmentally friendly products in Indonesia's oil and gas industry. Data was collected through an online survey targeting consumers of oil and gas products, focusing on their perceptions of the benefits of environmentally friendly products and the company's CSR initiatives. The independent variable in this study is CSR, while the mediating variables include green brand image, green trust, and green perceived value. The dependent variables are green purchase intention (GPI), word-of-mouth (WOM), and willingness to pay (WTP). The data were analyzed using the Structural Equation Modeling (SEM) method to explore direct and indirect relationships among variables. The findings of this study are expected to help companies understand the factors influencing consumer behavior, enhance the adoption of environmentally friendly products, and support sustainability strategies in the energy sector.
Downloads
References
Ahmad, W., Jafar, R. M. S., Waheed, A., Sun, H., & Kazmi, S. S. A. S. (2023). Determinants of CSR and green purchase intention: Mediating role of customer green psychology during COVID-19 pandemic. Journal of Cleaner Production, 389(May 2022), 135888. https://doi.org/10.1016/j.jclepro.2023.135888
Ahmad, W., & Zhang, Q. (2020). Green purchase intention: Effects of electronic service quality and customer green psychology. Journal of Cleaner Production, 267, 122053. https://doi.org/10.1016/j.jclepro.2020.122053
Allahar, H. (2018). Is open access publishing a case of disruptive innovation? International Journal of Business Environment, 10(1), 35–51. https://doi.org/10.1504/IJBE.2018.093322
Bekmezci, M. (2015). Companies’ Profitable Way of Fulfilling Duties towards Humanity and Environment by Sustainable Innovation. Procedia - Social and Behavioral Sciences, 181, 228–240. https://doi.org/10.1016/j.sbspro.2015.04.884
Bolton, R. N., & Drew, J. H. (1991). A Multistage Model of Customers’ Assessments of Service Quality and Value. Journal of Consumer Research, 17(4), 375. https://doi.org/10.1086/208564
Chen, Y.-S. (2010). The Drivers of Green Brand Equity: Green Brand Image, Green Satisfaction, and Green Trust. Journal of Business Ethics, 93, 307–319. https://link.springer.com/article/10.1007/s10551-009-0223-9#citeas
Chen, Y. S., & Chang, C. H. (2012). Enhance green purchase intentions: The roles of green perceived value, green perceived risk, and green trust. Management Decision, 50(3), 502–520. https://doi.org/10.1108/00251741211216250
Chen, Y. S., & Chang, C. H. (2013). Towards green trust: The influences of green perceived quality, green perceived risk, and green satisfaction. Management Decision, 51(1), 63–82. https://doi.org/10.1108/00251741311291319
Confente, I., Scarpi, D., & Russo, I. (2020). Marketing a new generation of bio-plastics products for a circular economy: The role of green self-identity, self-congruity, and perceived value. Journal of Business Research, 112(October 2019), 431–439. https://doi.org/10.1016/j.jbusres.2019.10.030
Eugene W. Anderson. (1998). Customer Satisfaaction and word of mouth.pdf. In Journal of Service Research (Vol. 1, Issue 1, pp. 1–14).
Flavián, C., Guinalíu, M., & Torres, E. (2005). The influence of corporate image on consumer trust. In Internet Research (Vol. 15, Issue 4). https://doi.org/10.1108/10662240510615191
García-Piqueres, G., & García-Ramos, R. (2024). Environmental corporate social responsibility practices and firm innovation: Complementarities and empirical evidence from Spanish firms. Heliyon, 10(8), e28800. https://doi.org/10.1016/j.heliyon.2024.e28800
George, D., & Mallery, P. (2018). IBM SPSS Statistics 25 Step by Step. In IBM SPSS Statistics 25 Step by Step. https://doi.org/10.4324/9781351033909
Gil, M. T., & Jacob, J. (2018). The relationship between green perceived quality and green purchase intention: a three-path mediation approach using green satisfaction and green trust. International Journal of Business Innovation and Research, 15(3), 301–319. https://doi.org/10.1504/IJBIR.2018.089750
Hair, J. F., Risher, J. J., Sarstedt, M., & Ringle, C. M. (2019). When to use and how to report the results of PLS-SEM. European Business Review, 31(1), 2–24. https://doi.org/10.1108/EBR-11-2018-0203
Hair J, R, A., Babin B, & Black W. (2014). Multivariate Data Analysis.pdf. In Australia : Cengage: Vol. 7 edition (p. 758).
Hang, Y., Sarfraz, M., Khalid, R., Ozturk, I., & Tariq, J. (2022). Does corporate social responsibility and green product innovation boost organizational performance? a moderated mediation model of competitive advantage and green trust. Economic Research-Ekonomska Istrazivanja , 35(1), 5379–5399. https://doi.org/10.1080/1331677X.2022.2026243
Harrison, J. S., Freeman, R. E., & de Abreu, M. C. S. (2015). Stakeholder theory as an ethical approach to effective management: Applying the theory to multiple contexts. Revista Brasileira de Gestao de Negocios, 17(55), 858–869. https://doi.org/10.7819/rbgn.v17i55.2647
He, Y., & Lai, K. K. (2014). The effect of corporate social responsibility on brand loyalty: The mediating role of brand image. Total Quality Management and Business Excellence, 25(3–4), 249–263. https://doi.org/10.1080/14783363.2012.661138
Hur, W. M., Moon, T. W., & Kim, H. (2020). When and how does customer engagement in CSR initiatives lead to greater CSR participation? The role of CSR credibility and customer–company identification. Corporate Social Responsibility and Environmental Management, 27(4), 1878–1891. https://doi.org/10.1002/csr.1933
Hutt, M. D., & Speh, T. W. (2007). A reply to commentaries by Gul T. Butaney and Carlos M. Rodriguez- the business marketing course: A cornerstone in the undergraduate curriculum. Journal of Business-to-Business Marketing, 14(1), 111–114. https://doi.org/10.1300/J033v14n01_11
Jabeen, G., Ahmad, M., & Zhang, Q. (2021). Factors influencing consumers’ willingness to buy green energy technologies in a green perceived value framework. Energy Sources, Part B: Economics, Planning and Policy, 16(7), 669–685. https://doi.org/10.1080/15567249.2021.1952494
Jacoby, J. (2002). Stimulus-organism-response reconsidered: An evolutionary step in modeling (consumer) behavior. Journal of Consumer Psychology, 12(1), 51–57. https://doi.org/10.1207/153276602753338081
Javed, M., Rashid, M. A., Hussain, G., & Ali, H. Y. (2020). The effects of corporate social responsibility on corporate reputation and firm financial performance: Moderating role of responsible leadership. Corporate Social Responsibility and Environmental Management, 27(3), 1395–1409. https://doi.org/10.1002/csr.1892
Kementerian Energi dan Sumber Daya Mineral. (2024a). Buku Statistik Minyak dan Gas Bumi Semester I.
Kementerian Energi dan Sumber Daya Mineral. (2024b). Prospek Energi 2024, Tren Positif Migas Amankan Pasokan Energi Nasional. Kementerian Energi Dan Sumber Daya Mineral. https://migas.esdm.go.id/post/prospek-energi-2024-tren-positif-migas-mengamankan-pasokan-energi-nasional
Konuk, F. A., Rahman, S. U., & Salo, J. (2015). Antecedents of Green Behavioral Intentions. International Journal of Consumer Studies, 20(6), 776–780.
Lee, J. S., Hsu, L. T., Han, H., & Kim, Y. (2010). Understanding how consumers view green hotels: How a hotel’s green image can influence behavioural intentions. Journal of Sustainable Tourism, 18(7), 901–914. https://doi.org/10.1080/09669581003777747
Leppelt, T., Foerstl, K., & Hartmann, E. (2013). Leppelt2013_Article_CorporateSocialResponsibilityI. 6(2).
Lita, R. P., Surya, S., Ma’ruf, M., & Syahrul, L. (2014). Green Attitude and Behavior of Local Tourists towards Hotels and Restaurants in West Sumatra, Indonesia. Procedia Environmental Sciences, 20, 261–270. https://doi.org/10.1016/j.proenv.2014.03.033
Liu, Y., Chen, Y., Ren, Y., & Jin, B. (2021). Impact mechanism of corporate social responsibility on sustainable technological innovation performance from the perspective of corporate social capital. Journal of Cleaner Production, 308(December 2019), 127345. https://doi.org/10.1016/j.jclepro.2021.127345
Martínez García de Leaniz, P., Herrero Crespo, Á., & Gómez López, R. (2018). Customer responses to environmentally certified hotels: the moderating effect of environmental consciousness on the formation of behavioral intentions. Journal of Sustainable Tourism, 26(7), 1160–1177. https://doi.org/10.1080/09669582.2017.1349775
Mayer, R. C., Davis, J. H., & Schoorman, F. D. (1995). An Integrative Model Of Organizational Trust. Academy of Management Review, 20(3), 709–734. https://doi.org/10.5465/amr.1995.9508080335
Mohd Suki, N., & Mohd Suki, N. (2019). Examination of peer influence as a moderator and predictor in explaining green purchase behaviour in a developing country. Journal of Cleaner Production, 228, 833–844. https://doi.org/10.1016/j.jclepro.2019.04.218
Netemeyer, R. G., Krishnan, B., Pullig, C., Wang, G., Yagci, M., Dean, D., Ricks, J., & Wirth, F. (2004). Developing and validating measures of facets of customer-based brand equity. Journal of Business Research, 57(2), 209–224. https://doi.org/10.1016/S0148-2963(01)00303-4
Nguyen-Viet, B., Tran, C. T., & Ngo, H. T. K. (2024). Corporate social responsibility and behavioral intentions in an emerging market: The mediating roles of green brand image and green trust. Cleaner and Responsible Consumption, 12(October 2023), 100170. https://doi.org/10.1016/j.clrc.2024.100170
Oliver, J. D., & Lee, S. H. (2010). Hybrid car purchase intentions: A cross-cultural analysis. Journal of Consumer Marketing, 27(2), 96–103. https://doi.org/10.1108/07363761011027204
Oriade, A., & Schofield, P. (2019). An examination of the role of service quality and perceived value in visitor attraction experience. Journal of Destination Marketing and Management, 11(May 2018), 1–9. https://doi.org/10.1016/j.jdmm.2018.10.002
Pertamina. (2023a). Ensuring Transition Energizing The Nation: Laporan Keberlanjutan 2023. 1–200. https://pertamina.com///Media/File/Sustainability-Report-PT-Pertamina-(Persero)-2023.pdf
Pertamina. (2023b). Laporan Tahunan Pertamina 2023.
Ramalan, S. (2023). Infografis Mengenal Pertamax Green 95. INews, 1. https://www.inews.id/multimedia/infografis/infografis-mengenal-pertamax-green-95
Reuters. (2025). Japan’s Cosmo to supply domestic SAF to 2 airlines from April. Reuters. https://www.reuters.com/sustainability/climate-energy/japans-cosmo-supply-domestic-saf-2-airlines-april-2025-01-27/
Roh, T., Seok, J., & Kim, Y. (2022). Unveiling ways to reach organic purchase: Green perceived value, perceived knowledge, attitude, subjective norm, and trust. Journal of Retailing and Consumer Services, 67(March), 102988. https://doi.org/10.1016/j.jretconser.2022.102988
Sangroya, D., & Nayak, J. K. (2017). Factors influencing buying behaviour of green energy consumer. Journal of Cleaner Production, 151, 393–405. https://doi.org/10.1016/j.jclepro.2017.03.010
Siqueira, M. S. S., Nascimento, P. O., & Freire, A. P. (2022). Reporting Behaviour of People with Disabilities in relation to the Lack of Accessibility on Government Websites: Analysis in the light of the Theory of Planned Behaviour. Disability, CBR and Inclusive Development, 33(1), 52–68. https://doi.org/10.47985/dcidj.475
Su, L., Huang, S. (Sam), van der Veen, R., & Chen, X. (2014). Corporate Social Responsibility, Corporate Reputation, Customer Emotions and Behavioral Intentions: A Structural Equation Modeling Analysis. Journal of China Tourism Research, 10(4), 511–529. https://doi.org/10.1080/19388160.2014.958606
Sun, Y., Luo, B., Wang, S., & Fang, W. (2021). What you see is meaningful: Does green advertising change the intentions of consumers to purchase eco-labeled products? Business Strategy and the Environment, 30(1), 694–704. https://doi.org/10.1002/bse.2648
Tian, Y., Hung, C., & Frumkin, P. (2020). An experimental test of the impact of corporate social responsibility on consumers’ purchasing behavior: The mediation role of trust. Corporate Social Responsibility and Environmental Management, 27(6), 2972–2982. https://doi.org/10.1002/csr.2015
Walker, A. M., Opferkuch, K., Roos Lindgreen, E., Raggi, A., Simboli, A., Vermeulen, W. J. V., Caeiro, S., & Salomone, R. (2022). What Is the Relation between Circular Economy and Sustainability? Answers from Frontrunner Companies Engaged with Circular Economy Practices. Circular Economy and Sustainability, 2(2), 731–758. https://doi.org/10.1007/s43615-021-00064-7
Wang, J., Zhang, F., Wang, Y., Yang, Y., & Liu, X. (2018). Efficient resistance against solid-state quenching of carbon dots towards white light emitting diodes by physical embedding into silica. Carbon, 126, 426–436. https://doi.org/10.1016/j.carbon.2017.10.041
Wei, C. F., Chiang, C. T., Kou, T. C., & Lee, B. C. Y. (2017). Toward Sustainable Livelihoods: Investigating the Drivers of Purchase Behavior for Green Products. Business Strategy and the Environment, 26(5), 626–639. https://doi.org/10.1002/bse.1942
Wiley, J. B., Gardner, M. P., Coughland, A. T., & Howell, R. D. (2015). NEW BOOKS IN REVIEW Donald E . Stem , Jr . EDITOR : Journal of Marketing Research, 31(1), 137–139.
Yu, W., Han, X., Ding, L., & He, M. (2021). Organic food corporate image and customer co-developing behavior: The mediating role of consumer trust and purchase intention. Journal of Retailing and Consumer Services, 59(April), 102377. https://doi.org/10.1016/j.jretconser.2020.102377
Zeithaml, V. A., Berry, L. L., & Parasuraman, A. (1996). The Behavioral consequences of stroke. The Behavioral Consequences Of Service Quality, 1–14.
Copyright (c) 2025 Zaneta Zakirena Sanjiwo, Nurdin Sobari

This work is licensed under a Creative Commons Attribution-ShareAlike 4.0 International License.
Authors who publish with this journal agree to the following terms:
- Authors retain copyright and grant the journal right of first publication with the work simultaneously licensed under a Creative Commons Attribution License that allows others to share the work with an acknowledgment of the work's authorship and initial publication in this journal.
- Authors are able to enter into separate, additional contractual arrangements for the non-exclusive distribution of the journal's published version of the work (e.g., post it to an institutional repository or publish it in a book), with an acknowledgment of its initial publication in this journal.
- Authors are permitted and encouraged to post their work online (e.g., in institutional repositories or on their website) prior to and during the submission process, as it can lead to productive exchanges, as well as earlier and greater citation of published work.















