The Influence of Creative Work, Interpersonal Communication, and Team Cohesiveness on Team Performance in Culinary UMKM in Cirebon City
Abstract
This research is conducted to explore the interaction between creative work, interpersonal communication, and team cohesiveness on team performance in micro, small, and medium enterprises (MSMEs) in the culinary field in Cirebon City. This research employs a quantitative methodology through the use of surveys, involving 75 respondents who are actively involved in culinary MSMEs. Data for this research were obtained using structured questionnaires and subsequently analyzed with multiple linear regression to determine the magnitude of the influence between the independent and dependent variables. The findings indicate that creative work positively and significantly affects team performance. Similarly, interpersonal communication also exerts a significant positive influence, signifying the importance of effective message exchange and mutual understanding among team members. In addition, team cohesiveness also made a strong contribution to performance improvement through collaboration, trust, and shared goals. The results of the simultaneous test indicate that the three variables collectively have a significant impact on enhancing team performance. This research contributes to the literature of human resource management and organizational behavior, especially in the MSME sector, by emphasizing the importance of non-technical factors in supporting teamwork results. This study recommends that MSMEs invest more in building team creativity, improving communication skills, and strengthening group unity. Future research is recommended to explore other psychosocial and contextual factors that influence team performance across different types of MSMEs.
Downloads
References
Albien, A. J., & Markovic, G. (2023). Team Learning as a Mediator in the Relationship Between Agile Practices and Team Performance. Academy of Management Proceedings, 2023(1). https://doi.org/10.5465/AMPROC.2023.19377abstract
Apryani, K. (2023). Pengaruh Kreativitas Kerja, Pengalaman Kerja, dan Motivasi Kerja terhadap Kinerja Karyawan PT Indo Kreasi Grafika. SEIKO : Journal of Management & Business, 6(1).
Arghashi, V., & Okumuş, A. (2022). Country-of-origin image; SMEs and emerging economies – evidence from a case study of manufacturing SMEs from Turkey. Journal of Islamic Marketing, 13(4), 956–974. https://doi.org/10.1108/JIMA-04-2020-0106
Asbari, M., Purba, J. T., & Evo Sampetua, H. (2021). From Leadership to Innovation: Managing Employee Creativity. Jurnal Manajemen Strategi Dan Aplikasi Bisnis, 4(1).
Asis, M. (2023). The Influence of Leadership Behavior, Interpersonal Communication, and Work Discipline on Employee Performance at the Secretariat of the Regional House of Representatives (DPRD) Kendari City. Jurnal Manajemen, Bisnis Dan Organisasi (JUMBO), 7(3).
Burhanudin. (2015). Komunikasi Bisnis. . Pustaka Pelajar.
Chauhan, S., & Goyal, S. (2024). A meta-analysis of antecedents and consequences of green trust. Journal of Consumer Marketing, 41(4), 459–473. https://doi.org/10.1108/JCM-10-2023-6335
Damayanti, L. (2023). Analisis Kohesivitas Kelompok Guna Meningkatkan Kinerja Organisasi Kspm Galeri Investasi Universitas Nusantara Pgri Kediri. Simposium Manajemen Dan Bisnis, 2.
Dani, A. R. (2021). Pengaruh Servant Leadership, Beban Kerja Dan Kreativitas Terhadap Kinerja Karyawan Dinas Perhubungan Kabupaten Bangkalan Madura Dengan Komitmen Organisasi Sebagai Variabel Intervening. Media Mahardhika, 19(3).
Davcheva, M., & González-Romá, V. (2023). Proportion of women in work teams and team performance: a moderated mediation model. Current Psychology, 42(29), 25028–25041. https://doi.org/10.1007/s12144-022-03534-9
Fauziah, H. (2022). The Importance Of Cohesivity Level To Performance Of Forum Komunikasi Mahasiswa Kesejahteraan Sosial Regional Jawa Barat. Focus : Jurnal Pekerjaan Sosial, 1(1).
Guo, M., Ahmad, N., Adnan, M., Scholz, M., Khalil-ur-Rehman, & Naveed, R. T. (2021). The Relationship of CSR and Employee Creativity in the Hotel Sector: The Mediating Role of Job Autonomy. Sustainability, 13(18), 10032. https://doi.org/10.3390/su131810032
Hair, J. F., Black, W. C., Babin, B. J. , & Anderson, R. E. (2019). Multivariate data analysis (8th ed.). . Cengange. https://doi.org/https://doi.org/10.1002/9781119409137.ch4
Hidayat, D. I. T. (2019). Pengaruh Keterlibatan Kerja Dan Kohesivitas Dalam Kelompok Kerja Terhadap Kinerja Karyawan (Suatu Studi pada Lembaga Pemasyarakatan Kelas II-B Ciamis). Business Management and Entreperunership Journal, 1(4).
Hon, A. H. Y., & Lui, S. S. (2016). Employee creativity and innovation in organizations. International Journal of Contemporary Hospitality Management, 28(5), 862–885. https://doi.org/10.1108/IJCHM-09-2014-0454
Hosseini, E. (2020). The impact of entrepreneurial skills on manager’s job performance. International Journal of Human Capital in Urban Management (IJHCUM), 5(4).
Indrawanto, M. F. (2024). Hubungan Antara Kohesivitas Kelompok dengan Organizational Citizenship Behavior (OCB) Pada Pegawai Dinas Kesehatan. INNOVATIVE: Journal Of Social Science Research, 4(4).
Iwan, P. R. I., Miftahudin, M., Latif, L., & Ardi Noegraha, R. (2024). Pengaruh Kohesivitas Kelompok Terhadap Kinerja Karyawan Pada Perusahaan Asuransi. Jurnal Minfo Polgan, 12(2), 2742–2747. https://doi.org/10.33395/jmp.v12i2.13357
Jean, C. V. L. (2023). Kreativitas Karyawan sebagai Variabel Mediasi antara Motivasi dan Kinerja Karyawan. Perspektif: Jurnal Ekonomi & Manajemen Universitas Bina Sarana Informatika, 21(1).
Jelita, F. (2024). Pengaruh Perceived Organizational Support Dan Pengaruh Komunikasi Interpersonal Terhadap Kinerja Karyawan (Studi pada Perumda Tirta Terubuk Kabupaten Bengkalis). TRANSEKONOMIKA: Akuntansi, Bisnis Dan Keuangan, 4(3).
Khassawneh, O., & Mohammad, T. (2025). The Influence of Workforce Diversity on Organizational Performance in the UAE Hospitality Sector: The Moderating Role of HR Practices. Sage Open, 15(1). https://doi.org/10.1177/21582440241277859
Khassawneh, O., Mohammad, T., Bouchon, F., & Behery, M. (2024). Eco-innovation and customer satisfaction in the hospitality industry in Dubai: the role of green leadership. Journal of Human Resources in Hospitality & Tourism, 23(3), 413–438. https://doi.org/10.1080/15332845.2024.2335120
Kremer, H., Villamor, I., & Aguinis, H. (2019). Innovation leadership: Best-practice recommendations for promoting employee creativity, voice, and knowledge sharing. Business Horizons, 62(1), 65–74. https://doi.org/10.1016/j.bushor.2018.08.010
Kwartono, M. (2023). Pengertian UMKM, Kriteria, dan Perannya dalam Ekonomi RI. OCBC. https://www.ocbc.id/id/Article/2021/04/07/pengertian-umkm
Larasati, M. M. (2017). Pengaruh Kohesivitas dan Kepuasan Kerja Terhadap Kinerja Tenaga Kependidikan di Institut Pertanian Bogor. Scientific Journals of IPB University , 9(3).
Lewaherilla, N. C., & Sijabat, A. (2022). The Role of Competency and Interpersonal Communication In Improving Performance. Quantitative Economics and Management Studies, 3(5), 795–800. https://doi.org/10.35877/454RI.qems1097
Li, M., Wang, X., & Paşamehmetoğlu, A. (2024). Vicarious abusive supervision among restaurant frontline employees: the role of employee industry tenure. International Journal of Contemporary Hospitality Management, 36(7), 2501–2520. https://doi.org/10.1108/IJCHM-02-2023-0151
Listyarini, D. (2024). Pengaruh Kohesivitas Kelompok dan Motivasi Kerja terhadap Kinerja Biro Sumber Daya Manusia, Organisasi, dan Tata Laksana, Sekretariat Kabinet. Jurnal Ilmiah Universitas Batanghari Jambi, 24(3).
Melawati, D., Hartono, E., & Wibowo, S. N. (2022). The Influence of Leadership and Work Communication on Organizational Citizenship Behavior . International Journal of Education and Social Science, 3(1).
Nkasirim, O. C. (2024). Fostering A Positive Work Environment and Team Cohesiveness of Registered Hospitality Sectors in South-South, Nigeria. International Journal of Social Sciences and Management Research, 10(8).
Owunna, R., Abd Aziz, M. F. Bin, Musa, S. N. S., & Ajobi, A. O. (2023). Impact of Working Conditions and Interpersonal Relationships on Performance of Non-Academic Staff. International Journal of Academic Research in Business and Social Sciences, 13(12). https://doi.org/10.6007/IJARBSS/v13-i12/20344
Panglipurningrum, Y. S. (2022). Influence Of Compensation, Team Cooperation And Creativity Against Employee Performance (Case Study On Mcdonald’s Solo Area). Kelola : Jurnal Bisnis Dan Manajemen, 9(2).
Prikshat, V., Rajesh, J. I., & Rajaguru, R. (2021). The growth satisfaction in jobs among hospitality employees: the role of transformational leadership, interpersonal communication satisfaction and trust. Journal of Human Resources in Hospitality & Tourism, 20(1), 48–74. https://doi.org/10.1080/15332845.2020.1821427
Riisla, K., Wendt, H., Babalola, M. T., & Euwema, M. (2021). Building Cohesive Teams—The Role of Leaders’ Bottom-Line Mentality and Behavior. Sustainability, 13(14), 8047. https://doi.org/10.3390/su13148047
Riyadi, S., Sutikna, N., & Setiansah, M. (2023). Manajemen Komunikasi Interpersonal Pimpinan Dalam Membentuk Kohesivitas Karyawan Perusahaan Konstruksi Fajar Utama Karya. Nivedana : Jurnal Komunikasi Dan Bahasa, 4(1), 161–171. https://doi.org/10.53565/nivedana.v4i1.833
Rusady, M. V., Fauzy, A., & Bachri, A. T. S. (2024). Conflict Management Strategies : Improving Team Performance Through Collaboration and Communication (Human Resource Management Literature Study). DIJEMMS, 5(5).
Sadewa, A. A. P. (2024). Pengaruh Kreativitas dan Perilaku Kerja Inovatif Terhadap Kinerja Karyawan Milenial Dimoderasi Oleh LMX. Jurnal Dinamika Ekonomi Dan Bisnis, 21(2).
Sadiva, N. V., Wulanda, B. Z., Dwinandan Viana, & Hartono, E. (2024). Development Of Innovation And The Role Of Human Capital In Good Corporate Governance In Improving Company Performance Pt. Kilang Pertamina International Ru Vi Balongan. Indonesian Interdisciplinary Journal of Sharia Economics (IIJSE), 7(3).
Salfa, G. Z., Muttaqin, R., & Rahmi, P. P. (2025). Pengaruh Komunikasi Interpersonal, Motivasi Kerja, dan Pengembangan Karir terhadap Kinerja Pegawai Badan Kepegawaian dan Pengembangan Sumber Daya Manusia (BKPSDM) Kabupaten Bandung. JEMSI (Jurnal Ekonomi, Manajemen, Dan Akuntansi), 11(1).
Sugiyono. (2019). Metode Penelitian Kuantitatif Kualitatif dan R&D. . Alfabeta. https://scholar.google.com/citations?view_op=view_citation&hl=id&user=MGOs5rkAAAAJ&citation_for_view=MGOs5rkAAAAJ:yD5IFk8b50cC
Syahmirza, J. (2022). Peran Kreativitas dan Keterikatan Karyawan Sebagai Pemediasi Pada Pengaruh Kepuasan Kerja Terhadap Kinerja Karyawan Milenial. INOBIS: Jurnal Inovasi Bisnis Dan Manajemen Indonesia, 5(4).
Tajpour, M. (2023). The effect of team performance on the internationalization of Digital Startups: the mediating role of entrepreneurship. International Journal of Human Capital in Urban Management (IJHCUM), 8(1).
Umpain, S. H., Herachwati, N., Setiadi, Y., & Hanorsian, A. E. (2024). A systematic literature review of interpersonal communication strategies for optimizing government employee performance in the digital era. F1000Research, 13, 979. https://doi.org/10.12688/f1000research.149729.1
Wahyudi, W., Kurniasih, D., & Haryadi, D. (2022). Strategy To Improve Employee Performance. Enrichment: Journal of Management, 12(5).
Watanabe, W. C., Shafiq, M., Nawaz, M. J., Saleem, I., & Nazeer, S. (2024). The impact of emotional intelligence on project success: Mediating role of team cohesiveness and moderating role of organizational culture. International Journal of Engineering Business Management, 16. https://doi.org/10.1177/18479790241232508
Wulanda, O. D. (2023). Peran Komunikasi Interpersonal Front Office Dalam Meningkatkan Pengalaman Tamu Di Asialink Hotel By Prasanthy Batam. JURNAL MEKAR, 3(1).
Wulandari, L. E. (2024). Strategi Manajemen Diversitas Dalam Meningkatkan Kinerja Tim. OPTIMAL: Jurnal Ekonomi Dan Manajemen, 4(2).
Zhou, Y., Cheng, Y., Liu, G., Zhang, Z., & Zhu, H. (2024). How does empowering leadership promote employee creativity? The sequential mediating mechanism of felt obligation for constructive change and job crafting. Journal of Vocational Behavior, 148, 103955. https://doi.org/10.1016/j.jvb.2023.103955
Copyright (c) 2025 Tsany Qania Labiba, Tia Afriyani, Edy Hartono
This work is licensed under a Creative Commons Attribution-ShareAlike 4.0 International License.
Authors who publish with this journal agree to the following terms:
- Authors retain copyright and grant the journal right of first publication with the work simultaneously licensed under a Creative Commons Attribution License that allows others to share the work with an acknowledgment of the work's authorship and initial publication in this journal.
- Authors are able to enter into separate, additional contractual arrangements for the non-exclusive distribution of the journal's published version of the work (e.g., post it to an institutional repository or publish it in a book), with an acknowledgment of its initial publication in this journal.
- Authors are permitted and encouraged to post their work online (e.g., in institutional repositories or on their website) prior to and during the submission process, as it can lead to productive exchanges, as well as earlier and greater citation of published work.
