An Exploratory Study of Work Life Quality to Enhance Employee Performance at PT Bank Sumut Syariah, Medan
Keywords:
Bank Sumut Syariah, Quality of Work Life, Employee Performance, Islamic Values
Abstract
The decline in employee performance at the Medan Syariah Branch and the Medan Ringroad Syariah Branch of PT Bank Sumut Syariah, Medan, has had a serious impact on the organization’s target achievement. This condition is suspected to be related to suboptimal Quality of Work Life (QWL), such as an imbalanced workload, limited participation in decision-making, lack of transparency in the reward system, and minimal attention to mental health. In the context of Islamic banking, this issue is also closely tied to the application of Islamic values such as justice (‘adl), trustworthiness (amanah), consultation (shura), and excellence (ihsan). This study aims to explore and analyze the influence of QWL on employee performance using a mixed-method sequential exploratory design. The qualitative phase was conducted through in-depth interviews with eight informants, revealing that although restructuring has accelerated digitalization, it has also increased work pressure. Participation is still perceived as symbolic, the reward system is considered unfair, and the work environment lacks attention to psychological aspects. The quantitative results, obtained through questionnaires distributed to 104 respondents, show that the four variables work restructuring, job participation, reward system, and work environment have a positive and significant influence on performance, with an R² value of 0.707. The synthesis of both approaches confirms that a high quality of work life, both technically and spiritually, can enhance employee performance. The consistent application of Islamic values in organizational management can strengthen employees’ motivation, loyalty, and professionalism. This study recommends comprehensive, fair, and value-based QWL management as a strategic approach to improving performance in Islamic banking.
Downloads
Download data is not yet available.
References
Abdi, W. S., Elvina, L., & Hengkeng, J. (2019). Pengaruh Kualitas Kehidupan Kerja Terhadap Kinerja Karyawan PT. Poso Energi di Kabupaten Poso. Jurnal Economix, 7(1), 37–47. https://ojs.unm.ac.id/economix/article/view/12935/7515
Ali, M. A. B. G. (2023). Pengaruh Budaya Organisasi Islam dan Lingkungan Kerja terhadap Kinerja Karyawan Bank Syariah Indonesia (Studi Kasus Bank Syariah Indonesia Kantor Cabang Universitas Jember). IJABAH, 1(1), 34-45.
Anisya, D., Muttaqien, Z., & Dewi, A. S. (2022). Quality of work life dan self-esteem pada kinerja karyawan. Implementasi Manajemen & Kewirausahaan, 2(2), 161-175.
Cascio, W. (2003). Managing Human Resources: Productivity, Quality of Work Life, Profits. Mcgraw and Hill.
Dongoran, S., & Anggraini, T. (2022). Pengaruh Penempatan Dan Pelatihan Terhadap Kinerja Karyawan Dimoderasi Oleh Masa Kerja Pada Upt Puskesmas Teladan. Management Studies and Entrepreneurship Journal (MSEJ), 3(5), 2855–2865. https://journal.yrpipku.com/index.php/msej/article/view/1058
Fattah, H., et al. (2022). Book Chapter Fintech Dalam Keuangan Islam Teori Dan Praktik. Publica Indonesia Utama.https://books.google.com/books?hl=en&lr=&id=8sxxEAAAQBAJ&oi=fnd&pg=PA1&dq=%22sharia+compliance%22+or+%22bmt%22&ots=awvp5bbNQm&sig=YM1BV1m8XD5UuKVLWSIY64Bxl_s%0Ahttp://digilib.iainptk.ac.id:8080/xmlui/bitstream/handle/123456789/2750/fintechdalam keuangan
Firdaus, M. I. Z., Siregar, S., Nurlaila, & Widya, H. (2022). Analisis Pengaruh Quality of Work Life Dan Islamic Work Ethic Terhadap Loyalitas Karyawan Melalui Kinerja Sebagai Variabel Intervening (Studi Kasus Pada Pt. Bank Syariah Indonesia, Tbk Kc Medan Adam Malik). Jurnal Ilmiah Ekonomi Islam, 8(3), 3770. https://doi.org/10.29040/jiei.v8i3.7142
Gumsi, P. E., & Jamilus, J. (2024). Sistem Pemberian Imbalan dalam Pendidikan Islam. Indo-MathEdu Intellectuals Journal, 5(2), 2365–2375. https://doi.org/10.54373/imeij.v5i2.1029
Gibson, J. L., Ivancevich, J. M., & Donnely, J. H. (2012). Organisasi : Perilaku, Struktur, Proses (Terjemahan) Edisi Delapan. Binarupa Aksara.
Gunawan, S. I., & Hidayatullah, S. (2023). Pengaruh Quality of Work Life terhadap Kinerja Karyawan PT BCA Malang. Sains Manajemen, 9(1), 1–12.
Hartini, H. (2021). Person Organization Fit (P-O Fit), Quality of Work Life, dan Keadilan Organisasi. Penerbit NEM. https://books.google.co.id/books?id=Lm5LEAAAQBAJ
Hasibuan, R., & Agus, R. (2021). Perspektif Islam tentang Etos Kerja dan Kinerja Karyawan Pada Bank Syariah. Jurnal Bilal: Bisnis Ekonomi Halal, 2(2), 119-130.
Hidayat, M. I., & Ariyanto, E. (2021). The Effect of Quality of Work Life on Worker Performance When Work from Home through Job Satisfaction and Organizational Commitment as Intervening Variables (Case Study at PT Patra Jasa Head Office). European Journal of Business and Management Research, 6(6), 59-66.
Inarda, A. (2022). A mixed-methods study on the influence of quality of work life on commitment and performance. Problems and Perspectives in Management, 20(2), 321.
Lindawati, N. P., & Susila, B. P. E. (2022). Restrukturisasi Organisasi Sebagai Upaya Peningkatan Efektifitas Kerja Karyawan Ak. Mapindo. Journal of Applied Management and Accounting Science, 4(1), 46–59. http://jamas.triatmamulya.ac.id
Mangkunegara, A. P. (2005). Manajеmеn Sumbеr Daya Manusia Pеrusahaan. PT. Rеmadja Rosda Karya.
Manurung, N., Yafiz, M., & Anggraini, T. (2024). Authentic Leadership, Komitmen Efektif dan Job Resourcefullness dalam Membentuk Kreatifitas dan Kinerja Pegawai Bank Syariah Indonesia (KCP Perbaungan). Reslaj : Religion Education Social Laa Roiba Journal, 6(2), 803–817. https://doi.org/10.47467/reslaj.v6i2.5240
Nasution, S. L. (2020). Pengaruh Kualitas Kerja Dan Lingkungan Kerja Terhadap Kinerja Karyawan Pada Pt. Asam Jawa. Ecobisma (Jurnal Ekonomi, Bisnis Dan Manajemen), 7(2), 88–94. https://doi.org/10.36987/ecobi.v7i2.1788
Noe, R. (2011). Fundamentals of Human Resource Management. McGraw-Hill Irwin.
Nurjaman, K. (2014). Manajemen Personalia. CV Pustaka Setia.
Priyono, A. A. (2020). Pengaruh Kualitas Kehidupan Kerja Terhadap kinerja karyawan dengan kepuasan kerja sebagai variabel intervening. Attadrib: Jurnal Pendidikan Guru Madrasah Ibtidaiyah, 3(1), 31-42.
Purwanto, S., et al. (2023). Manajemen Sumber Daya Manusia. In Edisi Revisi Jakarta: Bumi Aksara (Issue 1). Yayasan Tri Edukasi Ilmiah. https://books.google.com/books?hl=en&lr=&id=e2ppEAAAQBAJ&oi=fnd&pg=PA1&dq=manajemen+pengetahuan&ots=gV368HYlR3&sig=ugm1Twmq-r6Ya9ITLRHYA6ieJi0
Purwanto, Suharto, T., & Prahastiwi, E. D. (2024). Implementasi Quality of Work Life di SDIT Muhammadiyah Al-Kautsar. 8(1), 194–203.
Rahmawati, S., Herlina, E., & Toto, T. (2022). Pengaruh Sikap Kerja dan Partisipasi Pegawai Terhadap Kinerja Pegawai (Studi pada Pegawai Dinas Pertanian dan Ketahanan Pangan Kabupaten Ciamis). Business Management and Entrepreneurship Juornal, 4(September), 246–252.
Rahmi, A., & Fitra, A. (2023). Pengaruh Komunikasi Internal, Quality Of Work Life Dan Spiritualitas Terhadap Kinerja Pegawai Pada Dinas Pemberdayaan Masyarakat Dan Gampong Aceh. Jurnal Ilmiah Manajemen Muhammadiyah Aceh, 13(1), 75-84.
Robbins, S. P., & Coulter, M. (2016). Manajemen. Erlangga.
Rosadine, N., & Ariani, E. (2023). Pengaruh Kompensasi, Kemampuan Kerja Dan Lingkungan Kerja Terhadap Kinerja Karyawan Pada PT. Bank Syariah Indonesia (BSI) Bengkulu. Jurnal Entrepreneur dan Manajemen Sains (JEMS), 4(1). doi. https://doi.org/10.36085/jems.v4i1.4451
Samsu. (2021). Metode Penelitian: Teori dan Aplikasi Penelitian Kualitatif, Kuantitatif, Mixed Method, Serta Research & Development. Jambi: Pusat Studi Agama dan Kemasyarakatan.
Sedarmayanti, S. (2001). Sumber Daya Manusia dan Produktivitas Kerja. Mandar Maju.
Siregar, S., Fahlevi, R., Tarmuni, A., & Inayah, H. (2023). Spin Off atau Konversi Syariah?: Studi Kebijakan Kewajiban Spin Off Unit Usaha Syariah di Indonesia. Inovasi, 20(1), 19-31.
Siregar, S., & Nurlaila, N. (2023). Bank Efficiency Before, During, And After COVID-19: A Lesson Learned From Indonesia. International Journal of Economics and Finance Studies, 15(4), 43-63.
Suci, R. P., Mas, N., & Risky, M. (2022). The Role of Job Satisfaction in Mediating the Quality of Work Life Effect on Employee Performance. Journal of Economics, Business, & Accountancy Ventura, 25(2), 217–228. https://doi.org/10.14414/jebav.v25i2.3094
Surijadi, H., & Idris, Y. (2020). Dampak Lingkungan Kerja Fisik dan Lingkungan Kerja Non Fisik Terhadap Kepuasan Kerja Karyawan. PUBLIC POLICY (Jurnal Aplikasi Kebijakan Publik & Bisnis), 1(1), 14–32. https://doi.org/10.51135/publicpolicy.v1.i1.p14-32
Ubudiyah, K., Syafitri, A. D. A., Fatoni, M. A., & Bachtiyar, M. (2020). Implementasi Beban Kerja dan Kuantitas Karyawan terhadap Kinerja Karyawan Pendma di Kantor Kementerian Agama Kabupaten Bangkalan. Jurnal Administrasi Pendidikan Islam, 2(2), 89–107. https://doi.org/10.15642/japi.2020.2.2.89-107
Utaminingsih, S., Anwar, S., Mahendrawan, E., Handayani, E. T., Rahcmawaty, S., Jaya, M. I., & Afrizal, M. (2024). Tinjauan Teori Praktis Penegembangan Sumber Daya Manusia. Media Pustaka indo. https://books.google.co.id/books?id=tz0lEQAAQBAJ
Walton, R. E. (1973). Quality of Working Life: What Is It? In Quality of Working Life: What Is It? (Vol. 15, Issue 1, p. 11). Sloan Management Review. https://doi.org/10.4135/9781483346366.n174
Yani, A. G. (2023). Pengaruh Fasilitas Dan Lingkungan Kerja Terhadap Kinerja Karyawan Pada Bank Syariah Indonesia Kcp Muara Bulian. MARGIN: Journal of Islamic Banking, 3(1), 1-14.
Yulianto, B., & Sutisna, D. Pengaruh Lingkungan Kerja Terhadap Kinerja Karyawan Melalui Kepuasan Kerja Karyawan Bank. Jurnal Penelitian Pendidikan, 24(3), 299-307.
Ali, M. A. B. G. (2023). Pengaruh Budaya Organisasi Islam dan Lingkungan Kerja terhadap Kinerja Karyawan Bank Syariah Indonesia (Studi Kasus Bank Syariah Indonesia Kantor Cabang Universitas Jember). IJABAH, 1(1), 34-45.
Anisya, D., Muttaqien, Z., & Dewi, A. S. (2022). Quality of work life dan self-esteem pada kinerja karyawan. Implementasi Manajemen & Kewirausahaan, 2(2), 161-175.
Cascio, W. (2003). Managing Human Resources: Productivity, Quality of Work Life, Profits. Mcgraw and Hill.
Dongoran, S., & Anggraini, T. (2022). Pengaruh Penempatan Dan Pelatihan Terhadap Kinerja Karyawan Dimoderasi Oleh Masa Kerja Pada Upt Puskesmas Teladan. Management Studies and Entrepreneurship Journal (MSEJ), 3(5), 2855–2865. https://journal.yrpipku.com/index.php/msej/article/view/1058
Fattah, H., et al. (2022). Book Chapter Fintech Dalam Keuangan Islam Teori Dan Praktik. Publica Indonesia Utama.https://books.google.com/books?hl=en&lr=&id=8sxxEAAAQBAJ&oi=fnd&pg=PA1&dq=%22sharia+compliance%22+or+%22bmt%22&ots=awvp5bbNQm&sig=YM1BV1m8XD5UuKVLWSIY64Bxl_s%0Ahttp://digilib.iainptk.ac.id:8080/xmlui/bitstream/handle/123456789/2750/fintechdalam keuangan
Firdaus, M. I. Z., Siregar, S., Nurlaila, & Widya, H. (2022). Analisis Pengaruh Quality of Work Life Dan Islamic Work Ethic Terhadap Loyalitas Karyawan Melalui Kinerja Sebagai Variabel Intervening (Studi Kasus Pada Pt. Bank Syariah Indonesia, Tbk Kc Medan Adam Malik). Jurnal Ilmiah Ekonomi Islam, 8(3), 3770. https://doi.org/10.29040/jiei.v8i3.7142
Gumsi, P. E., & Jamilus, J. (2024). Sistem Pemberian Imbalan dalam Pendidikan Islam. Indo-MathEdu Intellectuals Journal, 5(2), 2365–2375. https://doi.org/10.54373/imeij.v5i2.1029
Gibson, J. L., Ivancevich, J. M., & Donnely, J. H. (2012). Organisasi : Perilaku, Struktur, Proses (Terjemahan) Edisi Delapan. Binarupa Aksara.
Gunawan, S. I., & Hidayatullah, S. (2023). Pengaruh Quality of Work Life terhadap Kinerja Karyawan PT BCA Malang. Sains Manajemen, 9(1), 1–12.
Hartini, H. (2021). Person Organization Fit (P-O Fit), Quality of Work Life, dan Keadilan Organisasi. Penerbit NEM. https://books.google.co.id/books?id=Lm5LEAAAQBAJ
Hasibuan, R., & Agus, R. (2021). Perspektif Islam tentang Etos Kerja dan Kinerja Karyawan Pada Bank Syariah. Jurnal Bilal: Bisnis Ekonomi Halal, 2(2), 119-130.
Hidayat, M. I., & Ariyanto, E. (2021). The Effect of Quality of Work Life on Worker Performance When Work from Home through Job Satisfaction and Organizational Commitment as Intervening Variables (Case Study at PT Patra Jasa Head Office). European Journal of Business and Management Research, 6(6), 59-66.
Inarda, A. (2022). A mixed-methods study on the influence of quality of work life on commitment and performance. Problems and Perspectives in Management, 20(2), 321.
Lindawati, N. P., & Susila, B. P. E. (2022). Restrukturisasi Organisasi Sebagai Upaya Peningkatan Efektifitas Kerja Karyawan Ak. Mapindo. Journal of Applied Management and Accounting Science, 4(1), 46–59. http://jamas.triatmamulya.ac.id
Mangkunegara, A. P. (2005). Manajеmеn Sumbеr Daya Manusia Pеrusahaan. PT. Rеmadja Rosda Karya.
Manurung, N., Yafiz, M., & Anggraini, T. (2024). Authentic Leadership, Komitmen Efektif dan Job Resourcefullness dalam Membentuk Kreatifitas dan Kinerja Pegawai Bank Syariah Indonesia (KCP Perbaungan). Reslaj : Religion Education Social Laa Roiba Journal, 6(2), 803–817. https://doi.org/10.47467/reslaj.v6i2.5240
Nasution, S. L. (2020). Pengaruh Kualitas Kerja Dan Lingkungan Kerja Terhadap Kinerja Karyawan Pada Pt. Asam Jawa. Ecobisma (Jurnal Ekonomi, Bisnis Dan Manajemen), 7(2), 88–94. https://doi.org/10.36987/ecobi.v7i2.1788
Noe, R. (2011). Fundamentals of Human Resource Management. McGraw-Hill Irwin.
Nurjaman, K. (2014). Manajemen Personalia. CV Pustaka Setia.
Priyono, A. A. (2020). Pengaruh Kualitas Kehidupan Kerja Terhadap kinerja karyawan dengan kepuasan kerja sebagai variabel intervening. Attadrib: Jurnal Pendidikan Guru Madrasah Ibtidaiyah, 3(1), 31-42.
Purwanto, S., et al. (2023). Manajemen Sumber Daya Manusia. In Edisi Revisi Jakarta: Bumi Aksara (Issue 1). Yayasan Tri Edukasi Ilmiah. https://books.google.com/books?hl=en&lr=&id=e2ppEAAAQBAJ&oi=fnd&pg=PA1&dq=manajemen+pengetahuan&ots=gV368HYlR3&sig=ugm1Twmq-r6Ya9ITLRHYA6ieJi0
Purwanto, Suharto, T., & Prahastiwi, E. D. (2024). Implementasi Quality of Work Life di SDIT Muhammadiyah Al-Kautsar. 8(1), 194–203.
Rahmawati, S., Herlina, E., & Toto, T. (2022). Pengaruh Sikap Kerja dan Partisipasi Pegawai Terhadap Kinerja Pegawai (Studi pada Pegawai Dinas Pertanian dan Ketahanan Pangan Kabupaten Ciamis). Business Management and Entrepreneurship Juornal, 4(September), 246–252.
Rahmi, A., & Fitra, A. (2023). Pengaruh Komunikasi Internal, Quality Of Work Life Dan Spiritualitas Terhadap Kinerja Pegawai Pada Dinas Pemberdayaan Masyarakat Dan Gampong Aceh. Jurnal Ilmiah Manajemen Muhammadiyah Aceh, 13(1), 75-84.
Robbins, S. P., & Coulter, M. (2016). Manajemen. Erlangga.
Rosadine, N., & Ariani, E. (2023). Pengaruh Kompensasi, Kemampuan Kerja Dan Lingkungan Kerja Terhadap Kinerja Karyawan Pada PT. Bank Syariah Indonesia (BSI) Bengkulu. Jurnal Entrepreneur dan Manajemen Sains (JEMS), 4(1). doi. https://doi.org/10.36085/jems.v4i1.4451
Samsu. (2021). Metode Penelitian: Teori dan Aplikasi Penelitian Kualitatif, Kuantitatif, Mixed Method, Serta Research & Development. Jambi: Pusat Studi Agama dan Kemasyarakatan.
Sedarmayanti, S. (2001). Sumber Daya Manusia dan Produktivitas Kerja. Mandar Maju.
Siregar, S., Fahlevi, R., Tarmuni, A., & Inayah, H. (2023). Spin Off atau Konversi Syariah?: Studi Kebijakan Kewajiban Spin Off Unit Usaha Syariah di Indonesia. Inovasi, 20(1), 19-31.
Siregar, S., & Nurlaila, N. (2023). Bank Efficiency Before, During, And After COVID-19: A Lesson Learned From Indonesia. International Journal of Economics and Finance Studies, 15(4), 43-63.
Suci, R. P., Mas, N., & Risky, M. (2022). The Role of Job Satisfaction in Mediating the Quality of Work Life Effect on Employee Performance. Journal of Economics, Business, & Accountancy Ventura, 25(2), 217–228. https://doi.org/10.14414/jebav.v25i2.3094
Surijadi, H., & Idris, Y. (2020). Dampak Lingkungan Kerja Fisik dan Lingkungan Kerja Non Fisik Terhadap Kepuasan Kerja Karyawan. PUBLIC POLICY (Jurnal Aplikasi Kebijakan Publik & Bisnis), 1(1), 14–32. https://doi.org/10.51135/publicpolicy.v1.i1.p14-32
Ubudiyah, K., Syafitri, A. D. A., Fatoni, M. A., & Bachtiyar, M. (2020). Implementasi Beban Kerja dan Kuantitas Karyawan terhadap Kinerja Karyawan Pendma di Kantor Kementerian Agama Kabupaten Bangkalan. Jurnal Administrasi Pendidikan Islam, 2(2), 89–107. https://doi.org/10.15642/japi.2020.2.2.89-107
Utaminingsih, S., Anwar, S., Mahendrawan, E., Handayani, E. T., Rahcmawaty, S., Jaya, M. I., & Afrizal, M. (2024). Tinjauan Teori Praktis Penegembangan Sumber Daya Manusia. Media Pustaka indo. https://books.google.co.id/books?id=tz0lEQAAQBAJ
Walton, R. E. (1973). Quality of Working Life: What Is It? In Quality of Working Life: What Is It? (Vol. 15, Issue 1, p. 11). Sloan Management Review. https://doi.org/10.4135/9781483346366.n174
Yani, A. G. (2023). Pengaruh Fasilitas Dan Lingkungan Kerja Terhadap Kinerja Karyawan Pada Bank Syariah Indonesia Kcp Muara Bulian. MARGIN: Journal of Islamic Banking, 3(1), 1-14.
Yulianto, B., & Sutisna, D. Pengaruh Lingkungan Kerja Terhadap Kinerja Karyawan Melalui Kepuasan Kerja Karyawan Bank. Jurnal Penelitian Pendidikan, 24(3), 299-307.
Published
2025-08-01
How to Cite
Hamdiah, V., Siregar, S., & Anggraini, T. (2025). An Exploratory Study of Work Life Quality to Enhance Employee Performance at PT Bank Sumut Syariah, Medan. Indonesian Interdisciplinary Journal of Sharia Economics (IIJSE), 8(1), 8834-8853. https://doi.org/10.31538/iijse.v8i3.7544
Section
Articles
Copyright (c) 2025 Vidairotul Hamdiah, Saparuddin Siregar, Tuti Anggraini
This work is licensed under a Creative Commons Attribution-ShareAlike 4.0 International License.
Authors who publish with this journal agree to the following terms:
- Authors retain copyright and grant the journal right of first publication with the work simultaneously licensed under a Creative Commons Attribution License that allows others to share the work with an acknowledgment of the work's authorship and initial publication in this journal.
- Authors are able to enter into separate, additional contractual arrangements for the non-exclusive distribution of the journal's published version of the work (e.g., post it to an institutional repository or publish it in a book), with an acknowledgment of its initial publication in this journal.
- Authors are permitted and encouraged to post their work online (e.g., in institutional repositories or on their website) prior to and during the submission process, as it can lead to productive exchanges, as well as earlier and greater citation of published work.
