Burnout and Work Stress Effect on Performance: The Moderating Role of Social Support in the Food Industry
Keywords:
Burnout, Employee Performance, Work Stress, Social Support
Abstract
With social support acting as a moderating factor, this study attempts to ascertain how employee performance is affected by burnout and work-related stress in the food business in Kuningan, Indonesia. Participants were given a standardized questionnaire as part of a quantitative survey approach. A statistical method was used to analyze the data and determine how the variables related to one another. Every participant gave their free and informed permission to participate in the study. Structural equation modeling (SEM) approaches were employed in data analysis to test the hypotheses made in the conceptual framework and assess the intricate relationships among study elements. In the context of the food processing business, empirical research supports a considerable negative link between employee performance and job stress and mental burnout. Additionally, social support effectively moderates the influence's strength, showing that while job stress and burnout have a detrimental impact on performance, social support can lessen those effects. These results highlight how crucial it is for businesses to prioritize the psychological health of their staff members and offer sufficient social support in order to boost worker productivity and performance in the food sector.
Downloads
Download data is not yet available.
References
Abu Sari, F. Z., & S, H. (2023). Pengaruh kepemimpinan, kompensasi, dan motivasi terhadap kinerja karyawan. Brachytherapy, 22(5), S71. https://doi.org/10.1016/j.brachy.2023.06.113
Anees, R. T., Heidler, P., Cavaliere, L. P. L., & Nordin, N. A. (2021). Brain drain in higher education: The impact of job stress and workload on turnover intention and the mediating role of job satisfaction at universities. European Journal of Business and Management Research, 6(3), 1–8. https://doi.org/10.24018/ejbmr.2021.6.3.849
Cahyani, W., & Frianto, A. (2019). Peran dukungan sosial terhadap stres kerja sebagai peningkatan kinerja karyawan. Jurnal Ilmu Manajemen, 7(3), 868–876.
Dewi Hartawati, Mariyanti, S., Palupi, V. C., Pandjaitan, L. N., Septianisa, S., Caninsti, R., ... Sel, B. (2016). Hubungan antara self-efficacy dengan burnout pada pengajar taman kanak-kanak sekolah "X" di Jakarta. Jurnal Psikologi, 12(1), 1–23.
Fajri, D. A., Alfareza, M., Satrio, R., Siddiq, D. M., & Mamat, M. (2024). Memprediksi retensi di antara karyawan di sektor bisnis yang sangat kompetitif: Bagaimana kasih sayang di tempat kerja, dukungan sosial, dan altruisme berpengaruh. Jurnal Ekonomi dan Bisnis Digital, 3(3), 477–494. https://doi.org/10.55927/ministal.v3i3.11042
Fajri, I., Iman, N., & Purwanini, L. (2025). Pengaruh burnout kerja terhadap kepuasan kerja pada karyawan. Jurnal Ilmiah Nusantara, 2(2), 306–312. https://doi.org/10.61722/jinu.v2i2.3713
Fhauzan, R. F., & Ali, H. (2024). Pengaruh beban kerja dan burnout terhadap kinerja karyawan melalui stres kerja. Jurnal Penelitian Sumber Daya Manusia, 2(4), 169–176. https://doi.org/10.38035/jpsn.v2i4
Giao, H. N. K., Vuong, B. N., & Tushar, H. (2020). The impact of social support on job-related behaviors through the mediating role of job stress and the moderating role of locus of control: Empirical evidence from the Vietnamese banking industry. Cogent Business and Management, 7(1). https://doi.org/10.1080/23311975.2020.1841359
Islamiati, C., Sentosa, E., & Syafriana Effendi, M. (2021). Pengaruh motivasi kerja, stres kerja, dan lingkungan kerja terhadap kinerja karyawan pada PT. Puma Cat Indonesia. Jurnal Ikra-Ith Ekonomika, 4(2), 164–171.
Lubbadeh, T. (2020). Job burnout: A general literature review. International Review of Management and Marketing, 10(3), 7–15. https://doi.org/10.32479/irmm.9398
Luh, N., Asri, P., Kadek, L., & Ary, P. (2021). Peran resiliensi dan dukungan sosial terhadap burnout pada mahasiswa Fakultas Kedokteran Universitas Udayana. Jurnal Psikologi Udayana, 8(1), 86–94. https://doi.org/10.24843/JPU.2021.v08.i01.p09
Maslach, C., Schaufeli, W. B., & Leiter, M. P. (2001). Job burnout. Annual Review of Psychology, 52, 397–422.
Nugraha, M. F. (2020). Dukungan sosial dan subjective well-being siswa Sekolah Singosari Delitua. Jurnal Penelitian Pendidikan, Psikologi dan Kesehatan (J-P3K), 1(1), 1–7. https://doi.org/10.51849/j-p3k.v1i1.5
Nur Oktaviani, D., Irmayanti, N., & Wijaya Putra, U. (2021). Pengaruh stres kerja terhadap kinerja karyawan. Jurnal Psikologi Wijaya Putra, 2(1), 20–27.
Rahama, K., & Izzati, U. A. (2021). Hubungan antara dukungan sosial dengan psychological well-being pada karyawan. Jurnal Penelitian Psikologi, 8(7), 94–106.
Rizki, T., Apriliani, R., & Tri, C. (2023). The influence of burnout on employee performance with job satisfaction as a mediation variable. Journal of Social and Economics Research, 5(2), 863–875.
Santi, M. W., Nandini, N., & Alfiansyah, G. (2020). The effect of burnout syndrome on turnover intention using organizational commitment as an intermediate variable. Jurnal Administrasi Kesehatan Indonesia, 8(2), 109–122. https://doi.org/10.20473/jaki.v8i2.2020.109-122
Schaufeli, W. B., & Bakker, A. B. (2004). Job demands, job resources, and their relationship with burnout and engagement: A multi-sample study. Journal of Organizational Behavior, 25(3), 293–315. https://doi.org/10.1002/job.248
Sestiani, R. A., & Muhid, A. (2022). Pentingnya dukungan sosial terhadap kepercayaan diri penyintas bullying: Literature review. Jurnal Tematik, 3(2), 245–251.
Solahudin, A., Fatimah, S. E., & Sulistiowati, L. H. (2024). Factors affecting affective commitment. Edelweiss Applied Science and Technology, 8(6), 3475–3483. https://doi.org/10.55214/25768484.v8i6.2738
Supriyanto, A., & Nadiyah. (2022). Pengaruh stres kerja terhadap kinerja pegawai di Balai Perlindungan Tanaman Pangan dan Hortikultura. Jurnal Manajemen Informatika Komputer, 6, 610–619.
Tanjung, A. A., & Rasyid, M. A. (2023). Pengaruh disiplin kerja dan kepuasan kerja terhadap kinerja karyawan Efarina TV. Jurnal Manajemen Ekonomi dan Bisnis, 2(1), 49–59. https://doi.org/10.61715/jmeb.v2i1.78
Widowati, M., & Mohklas. (2015). Model kepuasan pelanggan dengan pengalaman kerja sebagai variabel moderating (Studi pada rumah sakit di Kota Semarang). Jurnal Ekonomi dan Bisnis, 10(1), 22–43.
Wirya, K. S., Andiani, N. L. W. S., & Telagawathi, N. L. W. S. (2020). Pengaruh stres kerja dan kepuasan kerja terhadap kinerja PT. BPR Senada Murni. Jurnal Manajemen dan Bisnis, 2(1), 50–60.
Anees, R. T., Heidler, P., Cavaliere, L. P. L., & Nordin, N. A. (2021). Brain drain in higher education: The impact of job stress and workload on turnover intention and the mediating role of job satisfaction at universities. European Journal of Business and Management Research, 6(3), 1–8. https://doi.org/10.24018/ejbmr.2021.6.3.849
Cahyani, W., & Frianto, A. (2019). Peran dukungan sosial terhadap stres kerja sebagai peningkatan kinerja karyawan. Jurnal Ilmu Manajemen, 7(3), 868–876.
Dewi Hartawati, Mariyanti, S., Palupi, V. C., Pandjaitan, L. N., Septianisa, S., Caninsti, R., ... Sel, B. (2016). Hubungan antara self-efficacy dengan burnout pada pengajar taman kanak-kanak sekolah "X" di Jakarta. Jurnal Psikologi, 12(1), 1–23.
Fajri, D. A., Alfareza, M., Satrio, R., Siddiq, D. M., & Mamat, M. (2024). Memprediksi retensi di antara karyawan di sektor bisnis yang sangat kompetitif: Bagaimana kasih sayang di tempat kerja, dukungan sosial, dan altruisme berpengaruh. Jurnal Ekonomi dan Bisnis Digital, 3(3), 477–494. https://doi.org/10.55927/ministal.v3i3.11042
Fajri, I., Iman, N., & Purwanini, L. (2025). Pengaruh burnout kerja terhadap kepuasan kerja pada karyawan. Jurnal Ilmiah Nusantara, 2(2), 306–312. https://doi.org/10.61722/jinu.v2i2.3713
Fhauzan, R. F., & Ali, H. (2024). Pengaruh beban kerja dan burnout terhadap kinerja karyawan melalui stres kerja. Jurnal Penelitian Sumber Daya Manusia, 2(4), 169–176. https://doi.org/10.38035/jpsn.v2i4
Giao, H. N. K., Vuong, B. N., & Tushar, H. (2020). The impact of social support on job-related behaviors through the mediating role of job stress and the moderating role of locus of control: Empirical evidence from the Vietnamese banking industry. Cogent Business and Management, 7(1). https://doi.org/10.1080/23311975.2020.1841359
Islamiati, C., Sentosa, E., & Syafriana Effendi, M. (2021). Pengaruh motivasi kerja, stres kerja, dan lingkungan kerja terhadap kinerja karyawan pada PT. Puma Cat Indonesia. Jurnal Ikra-Ith Ekonomika, 4(2), 164–171.
Lubbadeh, T. (2020). Job burnout: A general literature review. International Review of Management and Marketing, 10(3), 7–15. https://doi.org/10.32479/irmm.9398
Luh, N., Asri, P., Kadek, L., & Ary, P. (2021). Peran resiliensi dan dukungan sosial terhadap burnout pada mahasiswa Fakultas Kedokteran Universitas Udayana. Jurnal Psikologi Udayana, 8(1), 86–94. https://doi.org/10.24843/JPU.2021.v08.i01.p09
Maslach, C., Schaufeli, W. B., & Leiter, M. P. (2001). Job burnout. Annual Review of Psychology, 52, 397–422.
Nugraha, M. F. (2020). Dukungan sosial dan subjective well-being siswa Sekolah Singosari Delitua. Jurnal Penelitian Pendidikan, Psikologi dan Kesehatan (J-P3K), 1(1), 1–7. https://doi.org/10.51849/j-p3k.v1i1.5
Nur Oktaviani, D., Irmayanti, N., & Wijaya Putra, U. (2021). Pengaruh stres kerja terhadap kinerja karyawan. Jurnal Psikologi Wijaya Putra, 2(1), 20–27.
Rahama, K., & Izzati, U. A. (2021). Hubungan antara dukungan sosial dengan psychological well-being pada karyawan. Jurnal Penelitian Psikologi, 8(7), 94–106.
Rizki, T., Apriliani, R., & Tri, C. (2023). The influence of burnout on employee performance with job satisfaction as a mediation variable. Journal of Social and Economics Research, 5(2), 863–875.
Santi, M. W., Nandini, N., & Alfiansyah, G. (2020). The effect of burnout syndrome on turnover intention using organizational commitment as an intermediate variable. Jurnal Administrasi Kesehatan Indonesia, 8(2), 109–122. https://doi.org/10.20473/jaki.v8i2.2020.109-122
Schaufeli, W. B., & Bakker, A. B. (2004). Job demands, job resources, and their relationship with burnout and engagement: A multi-sample study. Journal of Organizational Behavior, 25(3), 293–315. https://doi.org/10.1002/job.248
Sestiani, R. A., & Muhid, A. (2022). Pentingnya dukungan sosial terhadap kepercayaan diri penyintas bullying: Literature review. Jurnal Tematik, 3(2), 245–251.
Solahudin, A., Fatimah, S. E., & Sulistiowati, L. H. (2024). Factors affecting affective commitment. Edelweiss Applied Science and Technology, 8(6), 3475–3483. https://doi.org/10.55214/25768484.v8i6.2738
Supriyanto, A., & Nadiyah. (2022). Pengaruh stres kerja terhadap kinerja pegawai di Balai Perlindungan Tanaman Pangan dan Hortikultura. Jurnal Manajemen Informatika Komputer, 6, 610–619.
Tanjung, A. A., & Rasyid, M. A. (2023). Pengaruh disiplin kerja dan kepuasan kerja terhadap kinerja karyawan Efarina TV. Jurnal Manajemen Ekonomi dan Bisnis, 2(1), 49–59. https://doi.org/10.61715/jmeb.v2i1.78
Widowati, M., & Mohklas. (2015). Model kepuasan pelanggan dengan pengalaman kerja sebagai variabel moderating (Studi pada rumah sakit di Kota Semarang). Jurnal Ekonomi dan Bisnis, 10(1), 22–43.
Wirya, K. S., Andiani, N. L. W. S., & Telagawathi, N. L. W. S. (2020). Pengaruh stres kerja dan kepuasan kerja terhadap kinerja PT. BPR Senada Murni. Jurnal Manajemen dan Bisnis, 2(1), 50–60.
Published
2025-09-05
How to Cite
Fadillah, S., Sopiah, P., Siddiq, D., & Mamat, M. (2025). Burnout and Work Stress Effect on Performance: The Moderating Role of Social Support in the Food Industry. Indonesian Interdisciplinary Journal of Sharia Economics (IIJSE), 8(3), 10631-10644. https://doi.org/10.31538/iijse.v8i3.7571
Section
Articles
Copyright (c) 2025 Silvia Listia Fadillah, Pipih Sopiah, Dedi Muhammad Siddiq, Mazlina Mamat
This work is licensed under a Creative Commons Attribution-ShareAlike 4.0 International License.
Authors who publish with this journal agree to the following terms:
- Authors retain copyright and grant the journal right of first publication with the work simultaneously licensed under a Creative Commons Attribution License that allows others to share the work with an acknowledgment of the work's authorship and initial publication in this journal.
- Authors are able to enter into separate, additional contractual arrangements for the non-exclusive distribution of the journal's published version of the work (e.g., post it to an institutional repository or publish it in a book), with an acknowledgment of its initial publication in this journal.
- Authors are permitted and encouraged to post their work online (e.g., in institutional repositories or on their website) prior to and during the submission process, as it can lead to productive exchanges, as well as earlier and greater citation of published work.
