The Effect of Work Life Quality and Work Discipline on Performance with Job Satisfaction as an Intervening Variable (Study on Employees of PT Bank Central Asia, Tbk KCU Tegal)
Abstract
PT Bank Central Asia's Tegal Branch is a private financial institution that encounters strong competition from other banks in the area. The overall performance of BCA has shown significant positive growth over the years. However, this growth does not reflect directly on the performance levels of employees at PT Bank Central Asia, Tbk in KCU Tegal. Some employees achieve outstanding scores, indicating improved performance, while others receive lower scores, suggesting a decline in their performance. Employees possessing exceptional skills contribute to better management outcomes within the organization, fostering a professional spirit among them. One way to encourage this is by enhancing the quantity of human resources. The aim of this research was to examine and outline how the quality of work life and work discipline impact performance, using job satisfaction as a middle factor. The study involved 142 employees, with a sample size of 120. Data was collected directly from participants through surveys and was analyzed through linear regression techniques. The findings indicate that both the quality of work life and work discipline significantly affect job satisfaction. Furthermore, work discipline and job satisfaction influence employee performance, but the quality of work life does not have an effect on performance at PT Bank Central Asia, Tbk at KCU Tegal. Job satisfaction effectively mediates the relationship between quality of work life and employee performance, but it does not serve as a mediator for the impact of work discipline on performance at PT Bank Central Asia, Tbk at KCU Tegal.
Downloads
References
Adipura, & Puspitasari, K. A. (2022). Pengaruh Disiplin Kerja, Motivasi Kerja, Dan Stres Kerja Terhadap Kepuasan Kerja Karyawan Dengan Lingkungan Kerja Sebagai Variabel Moderasi (Studi Pada Gejayan Innova). Jurnal Ekonomi Manajemen Dan Akuntansi, 1(3), 1–25.
Aifu, D. K., Sari, E., & Sarumi, R. (2024). Pengaruh Kualitas Kehidupan Kerja (Quality of Work Life) terhadap Kinerja Bidan pada Rumah Sakit Umum Daerah Kabupaten Muna. Jurnal Riset Sains Dan Kesehatan Indonesia, 1(1), 16–23. https://doi.org/10.69930/jrski.v1i1.10
Aini, N. N. (2020). Pengaruh Motivasi, Disiplin Kerja, Dan Kepuasan Kerja Terhadap Kinerja Karyawan Konveksi Maudiza Group Malang. E-JRM : Elektronik Jurnal Riset Manajemen, 9(7), 32–44.
Alhussami, A. M. (2024). The Contribution of Quality of Work Life to Employee Job Satisfaction in Travel and Tourism Industry: A Theoretical Construct. Journal of Social Responsibility,Tourism and Hospitality, 4(6). https://doi.org/10.55529/jsrth.46.32.41
Alridho, M. V., Adriani, Z., & Ratnawati, R. (2024). Pengaruh Kualitas Kehidupan Kerja terhadap Kinerja Pegawai Melalui Kepuasan Pegawai. Jurnal Penelitian Manajemen Dan Inovasi Riset, 2(5), 350–364. https://doi.org/10.61132/lokawati.v2i5.1212
Amelia, K. D., & Hadjri, M. I. (2024). Pengaruh Quality of Work Life (QWL) dan Kepuasan Kerja Terhadap Kinerja Karyawan PT. Tunas Dwipa Matra Lampung. El-Mal: Jurnal Kajian Ekonomi & Bisnis Islam, 5(9), 4268–4279. https://doi.org/10.47467/elmal.v5i9.4329
Amelia, M., Wanta, & Hidayaty, D. E. (2025). Pengaruh Kualitas Kehidupan Kerja Dan Kepuasan Kerja Terhadap Kinerja Pegawai Dinas Tenaga Kerja Dan Transmigrasi Kabupaten Karawang. Management Studies and Entrepreneurship Journal, 6(3), 3630–3640. https://doi.org/10.37385/msej.v6i3.7909
Arianto, A., & Tjahjaningsih, E. (2025). Pengaruh Kualitas Kehidupan Kerja dan Kepemimpinan yang Melayani Terhadap Kinerja dengan Organizational citizenship Behavior(OCB) Sebagai Mediasi. Al-Kharaj: Jurnal Ekonomi, Keuangan & Bisnis Syariah, 7(5), 1762–1779. https://doi.org/10.47467/alkharaj.v7i5.7315
Arianty, D., Yullyanti, R., Dewi, M. S., & Saputra, D. (2024). Pengaruh Disiplin Kerja dan Kompensasi terhadap Kinerja dengan Kepuasan Kerja sebagai Mediator pada Karyawan PT. X di Kab. Bekasi. BUDGETING : Journal of Business, Management and Accounting, 5(2), 1118–1128.
Budiono, S., & Tjahjaningsih, E. (2024). Pengaruh Quality of Work Life dan Karakteristik Pekerjaan Terhadap Kinerjadengan Komitmen Organisasional Sebagai Variabel Mediasipada Dinas Kesehatan Kota Semarang. Al-Kharaj: Jurnal Ekonomi, Keuangan & Bisnis Syariah, 6(12), 8233–8242. https://doi.org/10.47467/alkharaj.v6i12.4687
Dwiwarman, D. A. (2025). Pengaruh Disiplin Kerja dan Kompensasi Terhadap Kepuasan Kerja Karyawan. Jurnal Minfo Polgan, 13(2), 2714–2724. https://doi.org/10.33395/jmp.v13i2.14592
Ghozali, I. (2021). Aplikasi Analisis Multivariate dengan Program IBM SPSS 26. Badan Penerbit UNDIP.
Gultom, Y. H., Timuneno, T., Neno, M. S., & Nursiani, N. P. (2024). Pengaruh Disiplin Kerja Dan Kepuasan Kerja Terhadap Kinerja Karyawan PT Angkasa Pura 1 (Persero) Bandara El Tari Kupang. GLORY Jurnal Ekonomi Dan Ilmu Sosial, 5(1), 249–258. https://doi.org/10.35508/glory.v5i1.12957
Kreitner, R., & Kinicki, A. (2020). Perilaku Organisasi. Salemba Empat.
Langoy, K. C., Sendow, G. M., & Dotulong, L. O. . (2020). Pengaruh Kualitas Kehidupan Kerja, Pemberdayaandan Komitmen Organisasi Terhadap Kinerja Karyawan Pada PT. Bank Sulutgo Kantor Pusat Manado. EMBA : Jurnal Riset Ekonomi, Manajemen, Bisnis Dan Akuntansi, 7(4), 5683–5692. https://doi.org/10.35794/emba.v7i4.26448
Libertya, D. N. (2020). Pengaruh Quality of work life (QWL) Terhadap Kepuasan Kerja Dan Dampaknya Terhadap Organizational Citizenship Behavior (OCB) (Studi Pada Bank Rakyat Indonesia Kantor Cabang Malang Martadinata). Jurnal Ilmiah Mahasiswa Fakultas Ekonomi Dan Bisnis Universitas Brawijaya, 4(2), 1–9.
Luthans, F. (2020). Perilaku Organisasi. Penerbit Andi.
Mansur, M., Ariani, M., & Arrywibowo, I. (2024). Pengaruh Disiplin Kerja, Motivasi dan Lingkungan Kerja terhadap Kepuasan Kerja Karyawan Yayasan Airlangga Balikpapan. El-Mal: Jurnal Kajian Ekonomi & Bisnis Islam, 5(7), 3763–3773. https://doi.org/10.47467/elmal.v5i7.4071
Mathis, R. L., & Jackson, J. H. (2020). Manajemen Sumber Daya Manusia. Salemba Empat.
Moeheriono. (2020). Pengukuran Kinerja Berbasis Kompetensi. PT Raja Grafindo Persada.
Nadiroh, L. K. A., & Rijanti, T. (2022). Effect Of Quality Of Work Life, Work Competency And Knowledge Sharing On Employee Performance. Management Studies and Entrepreneurship Journal, 3(4), 2190–2199.
Newstrom, J. W., & Davis, K. (2019). Human resources and personel management. McGraw-Hill.
Noerchoidah, & Sumitro, Y. (2020). The Influence of Organizational Culture and Work Discipline on Employee Performance. Journal of Economic, Accounting and Management Science, 2(1), 12–23.
Prabowo, H., Pratomo, D. J., & Indriasari, I. (2023). The Effect of Work-Life Balance, Work Discipline, and Work Environment on Job Satisfaction with Teacher Performance as an Intervening Variable. Mix Jurnal Ilmiah Manajemen, 13(1), 176–188. https://doi.org/10.22441/jurnal_mix.2023.v13i1.012
Prasetyo, Y. D., Anindita, R., & Purwandasari, D. A. (2024). Pengaruh Otonomi Kerja, Beban Kerja Dan Work-Life Balance Terhadap Kinerja Pejabat Fungsional Badan Pendidikan Dan Pelatihan Keuangan Dengan Kepuasan Kerja Sebagai Variabel Intervening. Jurnal Manajemen Bisnis, 11(1), 47–56.
Priansa, D. J., & Garnida, A. (2020). Manajemen Perkantoran Efektif, Efisien dan Profesiona. Alfabeta.
Robbins, S. P., & Judge, T. A. (2020). Perilaku Organisasi. Salemba Empat.
Rusdiani, N., & Ekawaty, N. (2024). Pengaruh Disiplin Kerja Dan Kepuasan Kerja Terhadap Kinerja Karyawan PT Pandu Siwi Sentosa. Jurnal Ilmiah Wahana Pendidikan, 10(20), 603–609. https://doi.org/10.5281/zenodo.14425979
Safria, D., Purwatiningsih, Kusuma, A. B., & Aprillia, F. (2024). Pengaruh Disiplin Dan Motivasi Terhadap Kepuasan Kerja Karyawan Article Sidebar. EKOMA:JurnalEkonomi,Manajemen,Akuntansi, 4(1), 1828–1833. https://doi.org/10.56799/ekoma.v4i1.6062
Safrila, A., & Oktiani, N. (2024). Pengaruh Kompensasi dan Disiplin Kerja Terhadap Kepuasan Kerja. JIBEMA Jurnal Ilmu Bisnis Ekonomi Manajemen Dan Akuntansi, 2(1), 35–49. https://doi.org/10.62421/jibema.v2i1.51
Saputra, M., & Satrya, A. (2024). Burnout and Quality of Work Life on Job Performance: Mediating Role of Job Satisfaction Among Financial Services Employees. Financial Engineering, 1(2), 1–11.
Saputri, Y. R., & Sutianingsih. (2024). Pegawai Pengaruh Personality, Quality Of Work Life Dan Work Stress Terhadap Kinerja Karyawan. Edunomika, 8(1), 1–8.
Sugiyono. (2020). Metode Penelitian Bisnis. Alfabeta.
Tika, M. P. (2020). Budaya Organisasi Dan Peningkatan Kinerja Perusahaan. Bumi Aksara.
Copyright (c) 2025 Niken Lisna Safitri
This work is licensed under a Creative Commons Attribution-ShareAlike 4.0 International License.
Authors who publish with this journal agree to the following terms:
- Authors retain copyright and grant the journal right of first publication with the work simultaneously licensed under a Creative Commons Attribution License that allows others to share the work with an acknowledgment of the work's authorship and initial publication in this journal.
- Authors are able to enter into separate, additional contractual arrangements for the non-exclusive distribution of the journal's published version of the work (e.g., post it to an institutional repository or publish it in a book), with an acknowledgment of its initial publication in this journal.
- Authors are permitted and encouraged to post their work online (e.g., in institutional repositories or on their website) prior to and during the submission process, as it can lead to productive exchanges, as well as earlier and greater citation of published work.
