The Impact of Trust in Fintech P2P Lending Users on Continuance Intention Through Perceived Benefits, Perceived Ease of Use, and Perceived Risk
Abstract
This study aims to analyze the effect of perceived benefits, perceived ease of use and perceived risk on sustainable intentions through trust in fintech p2p lending users. The research method used is quantitative research used in this study including causal research. The sample consists of a research sample of at least 150 respondents of MSME business actors who are BPR customers in East Java Province. The results showed that perceived benefits had a significant positive effect on sustainability intentions, perceived ease of use had a significant positive effect on sustainability intentions, perceived risk had a significant negative effect on sustainability intentions, perceived benefits had a significant positive effect on trust, perceived ease of use had a significant positive effect on trust, perceived risk had a significant negative effect on trust, trust had a significant positive effect on sustainability intentions, perceived benefits had a significant positive effect on sustainability intentions, perceived ease of use had a significant positive effect on sustainability intentions through trust, lending in the trade sector, perceived risk had a significant negative effect on sustainability intentions through trust.
Downloads
References
Atmaji, I., dan Tjhin, V. U. (2022). Examining the Determinants of Continuance Intention to Use Mobile Payment Service. Journal of Information Systems and Informatics, Vol. 4, No. 4, pp. 879-896. DOI: 10.51519/journalisi.v4i4.371.
Bhattacherjee, A. (2001). Understanding information systems continuance: An expectation-confirmation model. MIS Quarterly, 25(3), 351–370. https://doi.org/10.2307/3250921
Bisnis. (2025). OJK Catat Outstanding Fintech P2P Lending Tembus Rp80,07 Triliun, Tumbuh 31,06. https://finansial.bisnis.com/read/20250411/563/1868457/ojk-catat-outstanding-fintech-p2p-lending-tembus-rp8007-triliun-tumbuh-3106.
Chandra, Mega B., dan Kohardinata, C. (2021). Dampak Persepsi Manfaat dan Persepsi Risiko Terhadap Fintech Continuance Intention. Performa: Jurnal Manajemen dan Start-Up Bisnis, Vol. 6, No. 5, pp. 455-464.
Davis, F. D. (1989). Perceived usefulness, perceived ease of use, and user acceptance of information technology. MIS Quarterly, 13(3), 319–340. https://doi.org/10.2307/249008
Diana, N., dan Leon, F. M. (2020). Factors Affecting Continuance Intention of FinTech Payment among Millennials in Jakarta. European Journal of Business and Management Research, Vol. 5, No. 4, pp. 1-9. http://dx.doi.org/10.24018/ejbmr.2020.5.4.444.
Dias, S., Mahajan, J., & Godwin, B. J. (2022). Antecedents of Adoption of Peer to Peer (P2P) Lending – A Fintech Innovation in India. 1–5. https://doi.org/10.1109/TQCEBT54229.2022.10041485
Farah, M. F., Hasni, M. J. S., dan Abbas, A. K. (2018). Mobile-Banking Adoption: Empirical Evidence from the Banking Sector in Pakistan. International Journal of Bank Marketing, Vol. 36, No. 7, pp.1386-1413. https://doi.org/10.1108/IJBM-10-2017-0215.
Featherman, M. S., & Pavlou, P. A. (2003). Predicting e-services adoption: A perceived risk facets perspective. International Journal of Human-Computer Studies, 59(4), 451–474. https://doi.org/10.1016/S1071-5819(03)00111-3
Gefen, D., Karahanna, E., & Straub, D. W. (2003). Trust and TAM in online shopping: An integrated model. MIS Quarterly, 27(1), 51–90. https://doi.org/10.2307/30036519
Hair, J. F., Black, W. C., Babin, B. J., & Anderson, R. E. (2010). Multivariate data analysis (7th ed.). Pearson.
Hanif, M. A., & Santosa, P. B. (2023). TAM Construct, Trust, and Religiosity for Decision of Muslim Lenders to Use Funding Services on Sharia Peer-to-Peer Lending Platforms (Website and Apps). Jurnal Ekonomi Syariah Teori dan Terapan, Vol. 10, No. 2, pp. 151-168. DOI: 10.20473/vol10iss20232pp151-168.
Isbahi, M. B., Zuana, M. M. M., & Toha, M. (2024). The Multi-Social Relation of the Cattle Industry in the Plaosan Subdistrict Animal Market of Magetan Regency. Malacca: Journal of Management and Business Development , 1(1), 31–46. https://doi.org/10.69965/malacca.v1i1.51
Kaur, S., dan Arora, S. (2021). Role of Perceived Risk in Online Banking and Its Impact on Behavioral Intention: Trust as a Moderator. Journal of Asia Business Studies, Vol. 15, No. 1, pp. 1-30. https://doi.org/10.1108/JABS-08-2019-0252.
Keni, K. (2020). How Perceived Usefulness and Perceived Ease-of-use Affecting Intent to Repurchase? Jurnal Manajemen, Vol. 24, No. 3, pp. 481-496.
Khan, M. T. I., Yee, G. H., & Gan, G. G. G. (2021). Antecedents of Intention to Use Online Peer-to-Peer Platform in Malaysia. Vision, pp. 1–15. doi:10.1177/09722629211039051.
Kunaifi, A., & Zhilalil Haq, F. (2025). Is Fintech Financing Failing the Faithful? Online Lending, Debt Culture, and Islamic Economic Principles. EKSYAR: Ekonomi Syariah dan Bisnis Islam, 12(1), 21–33. https://doi.org/10.54956/eksyar.v12i01.672
Luarn, P., & Lin, H. H. (2005). Toward an understanding of the behavioral intention to use mobile banking. Computers in Human Behavior, 21(6), 873–891. https://doi.org/10.1016/j.chb.2004.03.003
Mandagi, C., Lapian, J., dan Tumewu, F. J. (2021). Antecedent Fintech Continuance Intention in Manado. Jurnal Emba, Vol. 9 No. 4, pp. 415-427. https://doi.org/10.35794/emba.v9i4.36305.
Mayer, R. C., Davis, J. H., & Schoorman, F. D. (1995). An integrative model of organizational trust. Academy of Management Review, 20(3), 709–734. https://doi.org/10.5465/amr.1995.9508080335
Namahoot, K. S., dan Laohavichien, T. (2018). Assessing the Intentions to Use Internet Banking: The Role of Perceived Risk and Trust as Mediating Factors. International Journal of Bank Marketing, Vol. 36, No. 2, pp. 256-276. https://doi.org/10.1108/IJBM-11-2016-0159.
Novitasari, N., dan Suryandari, R. T. (2022). Analysis of Factors that Influence the Continuous Intention to Use the Financial Technology Peer-to-Peer (P2P) Lending Services During the Covid-19 Pandemic. European Journal of Business and Management Research, Vol. 7, Issue 3, pp. 248-254. http://dx.doi.org/10.24018/ ejbmr.2022.7.3.1424.
Nugroho, M. A., & Novita, B. T. (2023). Fintech risks and Continuance to Use on Generation Z. Journal of Law and Sustainable Development. Vol. 11, No. 2, pp. 1-24. https://doi.org/10.55908/sdgs.v11i2.630
Nurlaily, F., Aini, E. K., dan Asmoro, P. S. (2021). Understanding the Fintech Continuance Intention of Indonesian Users: The Moderating Effect of Gender. Business: Theory and Practice, Vol. 22, Issue 2, pp. 290-298. https://doi.org/10.3846/btp.2021.13880.
OJK (2021). Penyelenggara fintech lending terdaftar dan berizin di OJK. diakses di ojk.go.id.
Park, J., Amendah, E., Lee, Y., and Hyun, H. (2018). M-payment service: Interplay of perceived risk, benefit, and trust in service adoption. Human Factors and Ergonomics in Manufacturing, Vol. 29, No. 1, pp. 31–43. https://doi.org/10.1002/hfm.20750.
Pavlou, P. A. (2003). Consumer acceptance of electronic commerce: Integrating trust and risk with the technology acceptance model. International Journal of Electronic Commerce, Vol. 7, No. 3, pp. 101–134. doi:10.1080/10864415.2003.11044275.
Pirdayanti, Ni Made., dan Wiagustini, Ni Luh Putu. (2021). The Influence of Perceived Risk, Perceived of Usefulness, and Perceived Ease of Use on the use of Financial Technology. American Journal of Humanities and Social Sciences Research (AJHSSR), Vol. 5, Issue 5, pp. 428-436. https://www.ajhssr.com.
Purnama, E. S., Suryadi, N., dan Andarwati. (2023). The Influence of Perceived Risk and Perceived Benefits on Continuance Intention to Adopt Fintech P2P Lending Mediated by Trust in Indonesia. Journal of Business and Management Review, Vol. 4, No. 10, pp. 754-770. doi: 10.47153/jbmr410.8522023.
Rahmayanti, P. L. D., dan Rahyuda, I. K. (2020). The Role of Trust in Mediating The Effect of Perceived Risk and Subjective Norm on Continuous Usage Intention on Gopay Users In Denpasar. Russian Journal of Agricultural and Socio-Economic Sciences, Vol. 12, No. 108, pp. 69–80. https://doi.org/10.18551/rjoas.2020-12.09.
Ramadhan, D., dan Wibowo, D. (2020). Why People Intent to Invest Using Islamic Fintech: An Analysis of Perceived Benefit, Risk, and Maqoshid Sharia. International Conference on Islam, Science and Technology, pp. 1–10. doi:10.4108/eai.11-7-2019.2297518.
Saadah, K., dan Setiawan, D. (2023). Determinants of Fintech Adoption: Evidence From SMEs in Indonesia. LBS Journal of Management & Research, Vol. 22 No. 1, pp. 55-65. DOI 10.1108/LBSJMR-11-2022-0076.
Sienatra, K. B. (2020). Dampak Persepsi Manfaat dan Persepsi Risiko Terhadap Fintech Continuance Intention Pada Generasi Milenial di Surabaya. Jurnal Nusantara Aplikasi Manajemen Bisnis, Vol. 5 No. 1, pp. 1-12. https://doi.org/10.29407/nusamba.v5i1.14225.
Sipangkar, H., dan Wijaya, C. (2020). Factors Affecting Intention to Investing in Peer-to-Peer Lending Platform Toward Universitas Indonesia Students. International Journal of Management, Vol. 11, No. 5, pp. 751–763. doi:10.34218/IJM.11.5.2020.067.
Suliantini, K. A. dan Dewi, A. K. (2021). Pengaruh Persepsi Kemudahan Penggunaan, Persepsi Manfaat, Persepsi Risiko, dan Personalisasi Terhadap Minat Generasi Z Menggunakan Peer to Peer Lending. Jurnal Riset Akuntansi, Vol. 10, No. 2, pp. 186-194.
Sunardi, R., Hamidah, H., Buchdadi, A. D., & Purwana, D. (2022). Factors Determining Adoption of fintech Peer-to-Peer lending Platform: An Empirical Study in Indonesia. Journal of Asian Finance, Economics, and Business, Vol. 9, No. 1, pp.43-51. doi:10.13106/jafeb.2022.vol9.no1.0043
Wilson, N. (2019). The Impact of Perceived Usefulness and Perceived Ease-of-Use toward Re-purchase Intention in the Indonesian E-Commerce Industry, Jurnal Manajemen Indonesia. Vol. 19, No. 3, pp. 241-249. https://doi.org/10.25124/jmi.v19i3.2412.
Wilson, N., Keni, K., dan Tan, P. H. (2021). The Role of Perceived Usefulness and Perceived Ease-of-Use Toward Satisfaction and Trust which Influence Computer Consumers’ Loyalty in China. Gadjah Mada International Journal of Business, Vol. 23, No. 3, pp. 262-294. DOI: 10.22146/gamaijb.32106.
Zhao, Y., Song, S., & Xie, J. (2021). Fintech and micro-entrepreneurial growth: Evidence from China's P2P lending platforms. Technological Forecasting and Social Change, 170, 120912. https://doi.org/10.1016/j.techfore.2021.120912
Copyright (c) 2026 Fajrur Rizal Bakhri, Ika Yunia Fauzia

This work is licensed under a Creative Commons Attribution-ShareAlike 4.0 International License.
Authors who publish with this journal agree to the following terms:
- Authors retain copyright and grant the journal right of first publication with the work simultaneously licensed under a Creative Commons Attribution License that allows others to share the work with an acknowledgment of the work's authorship and initial publication in this journal.
- Authors are able to enter into separate, additional contractual arrangements for the non-exclusive distribution of the journal's published version of the work (e.g., post it to an institutional repository or publish it in a book), with an acknowledgment of its initial publication in this journal.
- Authors are permitted and encouraged to post their work online (e.g., in institutional repositories or on their website) prior to and during the submission process, as it can lead to productive exchanges, as well as earlier and greater citation of published work.















