The Effect of Empowering Leadership and Corporate Culture on Change-Oriented Organizational Citizenship Behaviour Moderated by Self-Efficacy on Leadership Elements at PT Garuda Maintenance Facility Aeroasia Tbk, Line Maintenance Division
Abstract
This study aims to analyze the influence of Empowering Leadership and Corporate Culture on Change-Oriented Organizational Citizenship Behavior (CO-OCB), with Self-Efficacy as a moderating variable among leaders at PT Garuda Maintenance Facility (GMF) AeroAsia Tbk, Line Maintenance Division. The phenomenon underlying this research is GMF’s need to enhance employees’ proactive and innovative behaviors in supporting organizational transformation, particularly in addressing the global challenges of the aviation industry. This research employs a quantitative approach using a survey method, with questionnaires distributed to leaders within the Line Maintenance Division of GMF. Data analysis was conducted using Partial Least Squares-Structural Equation Modeling (PLS-SEM) with the assistance of SmartPLS 4.0 software. The results reveal that Empowering Leadership has a significant positive effect on CO-OCB, and Corporate Culture also has a significant positive effect on CO-OCB. Furthermore, the moderating effect of Self-Efficacy was found to weaken the relationship between Empowering Leadership and CO-OCB, while conversely strengthening the relationship between Corporate Culture and CO-OCB. The findings of this study provide theoretical contributions to the development of human resource management and organizational behavior literature, as well as practical implications for GMF’s management in reinforcing leadership styles and work cultures that foster innovation and continuous organizational change in the workplace.
Downloads
References
Ajzen, I. (1991). The theory of planned behavior. Organizational Behavior and Human Decision Processes, 50(2), 179–211. https://doi.org/10.1016/0749-5978(91)90020-T
Amundsen, S., & Martinsen, Ø. L. (2014). Empowering leadership: Construct clarification, conceptualization, and validation of a new scale. The Leadership Quarterly, 25(3), 487–511. https://doi.org/10.1016/j.leaqua.2013.11.009
Amundsen, S., & Martinsen, Ø. L. (2015). Linking empowering leadership to job satisfaction, work effort, and creativity: The role of self-leadership and psychological empowerment. Journal of Leadership & Organizational Studies, 22(3), 304–323. https://doi.org/10.1177/1548051814565819
Arnold, J. A., Arad, S., Rhoades, J. A., & Drasgow, F. (2000). The empowering leadership questionnaire: The construction and validation of a new scale for measuring leader behaviors. Journal of Organizational Behavior, 21(3), 249–269. https://doi.org/10.1002/(SICI)1099-1379(200005)21:3<249::AID-JOB10>3.0.CO;2-#
Bandura, A. (1986). Social foundations of thought and action: A social cognitive theory. Prentice-Hall.
Bandura, A. (1997). Self-efficacy: The exercise of control. W. H. Freeman.
Bettencourt, L. A. (2004). Change-oriented organizational citizenship behaviors: The direct and moderating influence of goal orientation. Journal of Retailing, 80(3), 165–180. https://doi.org/10.1016/j.jretai.2003.12.001
Blau, P. M. (1964). Exchange and power in social life. John Wiley & Sons.
Cameron, K. S., & Quinn, R. E. (2006). Diagnosing and changing organizational culture: Based on the competing values framework. Jossey-Bass.
Cameron, K. S., & Quinn, R. E. (2011). Diagnosing and changing organizational culture: Based on the competing values framework (3rd ed.). Jossey-Bass.
Chatman, J. A. (1991). Matching people and organizations: Selection and socialization in public accounting firms. Administrative Science Quarterly, 36(3), 459–484. https://doi.org/10.2307/2393204
Chen, G., Gully, S. M., & Eden, D. (2001). Validation of a new general self‐efficacy scale. Organizational Research Methods, 4(1), 62–83. https://doi.org/10.1177/109442810141004
Chen, M., Liao, J., & Wen, P. (2018). Leader–member exchange and change-oriented organizational citizenship behavior: The roles of empowerment and self-efficacy. Social Behavior and Personality: An International Journal, 46(1), 77–88. https://doi.org/10.2224/sbp.6402
Cheong, M., Yammarino, F. J., Dionne, S. D., Spain, S. M., & Tsai, C.-Y. (2016). A review of the effectiveness of empowering leadership. The Leadership Quarterly, 27(5), 775–799. https://doi.org/10.1016/j.leaqua.2016.02.002
Choi, J. N. (2007). Change-oriented organizational citizenship behavior: Effects of work environment characteristics and intervening psychological processes. Journal of Organizational Behavior, 28(4), 467–484. https://doi.org/10.1002/job.433
Deci, E. L., & Ryan, R. M. (1985). Intrinsic motivation and self-determination in human behavior. Springer.
Denison, D. R. (1990). Corporate culture and organizational effectiveness. John Wiley & Sons.
Denison, D. R., Nieminen, L., & Kotrba, L. (2018). Diagnosing organizational cultures: A conceptual and empirical review of culture effectiveness surveys. European Journal of Work and Organizational Psychology, 23(1), 145–161. https://doi.org/10.1080/1359432X.2012.713173
Foster, R. (2019). Empowering leadership and employee outcomes: The role of leader trust and self-efficacy. Journal of Leadership Studies, 13(1), 32–45.
Grima, F., Paille, P., Mejía-Morelos, J. H., & Prud’homme, L. (2017). Can HR practices improve motivation? The role of self-determination theory. Canadian Journal of Administrative Sciences, 34(3), 246–257. https://doi.org/10.1002/cjas.1419
Hartnell, C. A., & Kinicki, A. J. (2011). Organizational culture and organizational effectiveness: A meta-analytic investigation of the competing values framework’s theoretical suppositions. Journal of Applied Psychology, 96(4), 677–694. https://doi.org/10.1037/a0021987
Jiang, W., Zhao, X., & Ni, J. (2019). The impact of transformational leadership on employee sustainable performance: The mediating role of organizational citizenship behavior. Sustainability, 11(15), 4094. https://doi.org/10.3390/su11154094
Joo, B. K., & Shim, J. H. (2010). Psychological empowerment and organizational commitment: The moderating effect of organizational learning culture. Human Resource Development International, 13(4), 425–441. https://doi.org/10.1080/13678868.2010.501963
Judge, T. A., & Piccolo, R. F. (2004). Transformational and transactional leadership: A meta-analytic test of their relative validity. Journal of Applied Psychology, 89(5), 755–768. https://doi.org/10.1037/0021-9010.89.5.755
Judge, T. A., Erez, A., Bono, J. E., & Thoresen, C. J. (2017). The core self-evaluations scale: Development of a measure. Personnel Psychology, 60(3), 501–528.
Kim, H., & Beehr, T. A. (2020). Empowering leadership: Leading people to be present through affective organizational commitment? International Journal of Human Resource Management, 31(16), 2025–2050. https://doi.org/10.1080/09585192.2018.1424017
Kim, S., & Park, Y. (2011). The effects of leadership on innovative behavior: The mediating role of work motivation and the moderating role of self-efficacy. Journal of Organizational Behavior, 32(7), 893–910. https://doi.org/10.1002/job.702
Kristof-Brown, A. L., Zimmerman, R. D., & Johnson, E. C. (2005). Consequences of individuals’ fit at work: A meta-analysis of person–job, person–organization, person–group, and person–supervisor fit. Personnel Psychology, 58(2), 281–342. https://doi.org/10.1111/j.1744-6570.2005.00672.x
LePine, J. A., & Van Dyne, L. (2001). Voice and cooperative behavior as contrasting forms of contextual performance: Evidence of differential relationships with big five personality characteristics and cognitive ability. Journal of Applied Psychology, 86(2), 326–336. https://doi.org/10.1037/0021-9010.86.2.326
Li, N., Chiaburu, D. S., Kirkman, B. L., & Xie, Z. (2016). Spotlight on the followers: An examination of moderators of relationships between transformational leadership and subordinates’ citizenship and taking charge. Personnel Psychology, 69(4), 775–807. https://doi.org/10.1111/peps.12118
Luthans, F., Youssef-Morgan, C. M., & Avolio, B. J. (2020). Psychological capital and beyond. Oxford University Press.
Martins, E. C., & Terblanche, F. (2003). Building organisational culture that stimulates creativity and innovation. European Journal of Innovation Management, 6(1), 64–74. https://doi.org/10.1108/14601060310456337
Mintzberg, H. (1994). The rise and fall of strategic planning. Free Press.
Morin, A. J., Meyer, J. P., McInerney, D. M., Marsh, H. W., & Ganotice, F. A. (2019). Profiles of self-efficacy among teachers: Associations with engagement, burnout, and work satisfaction. Teaching and Teacher Education, 77, 279–291. https://doi.org/10.1016/j.tate.2018.10.010
Morrison, E. W., & Phelps, C. C. (1999). Taking charge at work: Extrarole efforts to initiate workplace change. Academy of Management Journal, 42(4), 403–419. https://doi.org/10.2307/257011
Na-Nan, K., Kanthong, S., Joungtrakul, J., & Smith, R. (2020). Mediating effects of psychological empowerment on the relationship between transformational leadership and organizational commitment. International Journal of Organizational Analysis, 28(5), 1151–1172. https://doi.org/10.1108/IJOA-09-2019-1905
Ogbonna, E., & Harris, L. C. (2000). Leadership style, organizational culture, and performance: Empirical evidence from UK companies. International Journal of Human Resource Management, 11(4), 766–788. https://doi.org/10.1080/09585190050075114
Organ, D. W. (1997). Organizational citizenship behavior: It’s construct clean-up time. Human Performance, 10(2), 85–97. https://doi.org/10.1207/s15327043hup1002_2
Pajares, F. (2002). Overview of social cognitive theory and self-efficacy. Emory University Press.
Park, G., Kim, E. J., & Kim, M. (2021). Empowering leadership, psychological empowerment, and adaptive performance: The mediating role of leader–member exchange. Frontiers in Psychology, 12, 737. https://doi.org/10.3389/fpsyg.2021.722590
Parker, S. K., Bindl, U. K., & Strauss, K. (2010). Making things happen: A model of proactive motivation. Journal of Management, 36(4), 827–856. https://doi.org/10.1177/0149206310363732
Podsakoff, P. M., MacKenzie, S. B., Paine, J. B., & Bachrach, D. G. (2000). Organizational citizenship behaviors: A critical review of the theoretical and empirical literature and suggestions for future research. Journal of Management, 26(3), 513–563. https://doi.org/10.1177/014920630002600307
Porter, M. E. (2008). On competition. Harvard Business Press.
Prasetyo, A., Nurmalia, A., & Rahmawati, D. (2022). The role of self-efficacy in moderating the relationship between organizational culture and innovative behavior. Management Science Letters, 12(5), 2417–2428. https://doi.org/10.5267/j.msl.2022.2.001
Pratiwi, N., & Nawangsari, L. C. (2021). The influence of empowering leadership and corporate culture on change-oriented organizational citizenship behavior with self-efficacy as a moderating variable. Journal of Business and Management Review, 2(8), 555–566. https://doi.org/10.47153/jbmr28.2152021
Purwanto, A. (2024). Change-oriented organizational citizenship behavior and innovative work behavior: The mediating role of employee engagement. Journal of Asian Business and Economic Studies, 31(2), 189–204.
Raub, S., & Robert, C. (2010). Differential effects of empowering leadership on in-role and extra-role employee behaviors: Exploring the role of psychological empowerment and power values. Human Relations, 63(11), 1743–1770. https://doi.org/10.1177/0018726710365092
Rusianto, A. (2023). The effect of corporate culture on employee performance through job satisfaction. International Journal of Human Resource Studies, 13(1), 1–15.
Schein, E. H. (2004). Organizational culture and leadership (3rd ed.). Jossey-Bass.
Schein, E. H. (2010). Organizational culture and leadership (4th ed.). Jossey-Bass.
Seibert, S. E., Wang, G., & Courtright, S. H. (2011). Antecedents and consequences of psychological and team empowerment in organizations: A meta-analytic review. Journal of Applied Psychology, 96(5), 981–1003. https://doi.org/10.1037/a0022676
Senge, P. M. (1990). The fifth discipline: The art and practice of the learning organization. Doubleday.
Seppälä, T., Lipponen, J., Bardi, A., & Pirttilä-Backman, A. M. (2012). Change-oriented organizational citizenship behavior: An interactive product of openness to change values, work unit identification, and sense of power. Journal of Occupational and Organizational Psychology, 85(1), 136–155. https://doi.org/10.1111/j.2044-8325.2010.02010.x
Setiawan, A., Wijayanti, T., & Raharjo, K. (2022). Organizational learning culture and its effect on change-oriented organizational citizenship behavior. Cogent Business & Management, 9(1), 2034568. https://doi.org/10.1080/23311975.2022.2034568
Spreitzer, G. M. (1995). Psychological empowerment in the workplace: Dimensions, measurement, and validation. Academy of Management Journal, 38(5), 1442–1465. https://doi.org/10.2307/256865
Sugiyono. (2017). Metode penelitian kuantitatif, kualitatif, dan R&D. Alfabeta.
Sugiyono. (2018). Metode penelitian kombinasi (mixed methods). Alfabeta.
Susilo, H., Hartini, S., & Handayani, N. (2023). Self-efficacy as a moderator between empowering leadership and proactive behavior. International Journal of Social Science and Business, 7(2), 189–198. https://doi.org/10.23887/ijssb.v7i2.49123
Tushman, M. L., & O'Reilly, C. A. (1996). Ambidextrous organizations: Managing evolutionary and revolutionary change. California Management Review, 38(4), 8–30. https://doi.org/10.2307/41165852
Van Dyne, L., & LePine, J. A. (1998). Helping and voice extra-role behaviors: Evidence of construct and predictive validity. Academy of Management Journal, 41(1), 108–119. https://doi.org/10.2307/256902
Wonge, T. (2022). The role of self-efficacy in employee innovation performance. Journal of Behavioral and Applied Management, 23(3), 45–60.
Wu, C. H., Parker, S. K., & De Jong, J. P. (2018). Need for cognition as an antecedent of individual innovation behavior. Journal of Management, 44(2), 682–706. https://doi.org/10.1177/0149206315575558
Zhang, X., & Bartol, K. M. (2010). Linking empowering leadership and employee creativity: The influence of psychological empowerment, intrinsic motivation, and creative process engagement. Academy of Management Journal, 53(1), 107–128. https://doi.org/10.5465/amj.2010.48037118
Zhang, X., & Li, Q. (2022). Change management in the aviation maintenance industry: Lessons from EASA implementation. Journal of Air Transport Management, 107, 102323. https://doi.org/10.1016/j.jairtraman.2022.102323
Zuana, M. M. M., Toha, M., & Isbahi, M. B. (2024). Exploration of Community Empowerment in a Village as the Entrance to a Lake in East Java. Malacca: Journal of Management and Business Development , 1(1), 47–55. https://doi.org/10.69965/malacca.v1i1.52
Copyright (c) 2026 Ritya Dimas Wicaksono, Thatok Asmony, Siti Nurmayanti

This work is licensed under a Creative Commons Attribution-ShareAlike 4.0 International License.
Authors who publish with this journal agree to the following terms:
- Authors retain copyright and grant the journal right of first publication with the work simultaneously licensed under a Creative Commons Attribution License that allows others to share the work with an acknowledgment of the work's authorship and initial publication in this journal.
- Authors are able to enter into separate, additional contractual arrangements for the non-exclusive distribution of the journal's published version of the work (e.g., post it to an institutional repository or publish it in a book), with an acknowledgment of its initial publication in this journal.
- Authors are permitted and encouraged to post their work online (e.g., in institutional repositories or on their website) prior to and during the submission process, as it can lead to productive exchanges, as well as earlier and greater citation of published work.















