Designing Organizational Development Framework for CV Putri Intan Kencana (Jernip Kencana)
Abstract
This study aims to develop an organizational development framework to support succession readiness in a family owned small and medium enterprise, using Jernip Kencana as a case study. A qualitative approach was employed through semi structured interviews, non participant observation, and document analysis. The data were analyzed using thematic analysis guided by Greiner’s Growth Model, the Three Circle Model, and Leavitt’s Diamond Model. The findings indicate that Jernip Kencana is experiencing a crisis of leadership characterized by strong founder dependency, informal operational processes, and limited organizational autonomy. A conflict between family oriented socioemotional priorities and business efficiency creates resistance to professionalization, while misalignment across task, structure, people, and technology variables further weakens succession readiness. This study proposes a culturally adaptive organizational development framework that emphasizes value alignment, gradual delegation of authority, and institutionalization of critical knowledge to ensure business continuity while preserving the company’s social mission.
Downloads
References
Basco, R., Stough, R., & Suwala, L. (2021). Family business and regional development. In Family Business and Regional Development. Taylor and Francis Inc. https://doi.org/10.4324/9780429058097
Berrone, P., Cruz, C., & Gomez-Mejia, L. R. (2012). Socioemotional Wealth in Family Firms: Theoretical Dimensions, Assessment Approaches, and Agenda for Future Research. Family Business Review, 25(3), 258–279. https://doi.org/10.1177/0894486511435355
Cahya H, W. (2025, June 16). Structural Challenges and the Need to Expand the Scale of Indonesian MSMEs. Netralnews.
Creswell, J. W. (2018). Research Design: Qualitative, Quantitative, and Mixed Methods Approaches (5th ed.). Sage Publications Inc.
Cummings, T. G. ., & Worley, C. G. . (2015). Organization development & change (10th ed.). Cengage Learning.
Dawadi, S. (2020). Thematic Analysis Approach: A Step by Step Guide for ELT Research Practitioners. In Journal of NELTA (Vol. 25, Issue 2).
Fusch, P., Fusch, G. E., & Ness, L. R. (2018). Denzin’s Paradigm Shift: Revisiting Triangulation in Qualitative Research. Journal of Social Change, 10(1). https://doi.org/10.5590/josc.2018.10.1.02
Gersick, K. E., Davis, J. A., Hampton, M. M., & Lansberg, I. (1997). Generation to Generation: Life Cycles of the Family Business. Harvard Business School Press.
Gómez-Mejía, L. R., Haynes, K. T., Núñez-Nickel, M., Jacobson, K. J. L., & Moyano-Fuentes, J. (2007). Socioemotional wealth and business risks in family-controlled firms: Evidence from Spanish olive oil mills. Administrative Science Quarterly, 52(1), 106–137. https://doi.org/10.2189/asqu.52.1.106
Greiner, L. E. (1994). Evolution and Revolution as Organizations Grow.
Herbane, B. (2010). The evolution of business continuity management: A historical review of practices and drivers. Business History, 52(6), 978–1002. https://doi.org/10.1080/00076791.2010.511185
Hill, H. (2001). SMALL AND MEDIUM ENTERPRISES IN INDONESIA Old Policy Challenges for a New Administration.
Hillmann, J., & Guenther, E. (2021). Organizational Resilience: A Valuable Construct for Management Research? International Journal of Management Reviews, 23(1), 7–44. https://doi.org/10.1111/ijmr.12239
Hofstede, G. (2011). Dimensionalizing Cultures: The Hofstede Model in Context. Online Readings in Psychology and Culture, 2(1). https://doi.org/10.9707/2307-0919.1014
Irjayanti, M., & Azis, A. M. (2012). Barrier Factors and Potential Solutions for Indonesian SMEs. Procedia Economics and Finance, 4, 3–12. https://doi.org/10.1016/s2212-5671(12)00315-2
Le Breton-Miller, I., Miller, D., & Steier, L. P. (2004). Toward an Integrative Model of Effective FOB Succession. Entrepreneurship Theory and Practice, 28(4), 305–328.
Leavitt, H. J., & Bahrami, H. (1988). Managerial Psychology: Managing Behavior in Organizations (5th ed.). Chicago Press, Ltd.
Lee, C.-W., & Ande, T. (2023). Organizational Behavior Implication: HOFSTEDE’S Perspectives in Comparison Indonesia, Vietnam, China, Taiwan, and France. Advances in Management and Applied Economics, 91–110. https://doi.org/10.47260/amae/1346
Lengnick-Hall, C. A., Beck, T. E., & Lengnick-Hall, M. L. (2011). Developing a capacity for organizational resilience through strategic human resource management. Human Resource Management Review, 21(3), 243–255. https://doi.org/10.1016/j.hrmr.2010.07.001
Linnenluecke, M. K. (2017). Resilience in Business and Management Research: A Review of Influential Publications and a Research Agenda. International Journal of Management Reviews, 19(1), 4–30. https://doi.org/10.1111/ijmr.12076
Malhotra, N. K. (2020). Marketing Research : An Applied Orientation (7th ed.). Person Education Limited.
Nur Kholifah, A., & Trie Andini, C. (2024). Peran UMKM Terhadap Perekonomian di Indonesia. Jurnal Ekonomi, Manajemen Dan Akuntansi, 3(2), 459–466. http://jurnal.anfa.co.id/index.php/mufakat
Patton, M. Q. (2015). Qualitative research and evaluation methods, Patton (4th ed.). SAGE Publications.
PwC. (2023). PwC’s 11th Global Family Business Survey. www.pwc.com/familybusinesssurvey
Ratnaningtyas, H., Wicaksono, H., & Irfal, I. (2025). Barriers and Opportunities for MSME Development in Indonesia: Internal and External Perspectives. International Journal of Multidisciplinary Approach Research and Science, 3(01), 163–170. https://doi.org/10.59653/ijmars.v3i01.1337
Saldana, J., Miles, M. B., & Huberman, A. M. (2014). Qualitative-Data-Analysis (3rd ed.). Sage Publications Inc.
Saunders, M. N. K., Lewis, P., & Thornhill, A. (2023). RESEARCH МЕТHОDS FOR BUSINESS STUDENTS (9th ed.). Pearson Education Limited.
Tagiuri, R., & Davis, J. (1996). Bivalent Attributes of the Family Firm. Family Business Review, 9(2), 199–208.
Tambunan, T. T. (2021). The challenges and opportunities for Indonesian small and medium enterprises in the face of the digital economy. Journal of Southeast Asian Economies, 38(2), 177–200.
Wasserman, N. (2008). The Founder’ s Dilemma. www.hbrreprints.org
Yin, R. K. (2018). Case Study Research and Applications: Design and Methods (6th ed.). SAGE Publications.
Copyright (c) 2026 Rahmatullah Karnawidjaya
This work is licensed under a Creative Commons Attribution-ShareAlike 4.0 International License.
Authors who publish with this journal agree to the following terms:
- Authors retain copyright and grant the journal right of first publication with the work simultaneously licensed under a Creative Commons Attribution License that allows others to share the work with an acknowledgment of the work's authorship and initial publication in this journal.
- Authors are able to enter into separate, additional contractual arrangements for the non-exclusive distribution of the journal's published version of the work (e.g., post it to an institutional repository or publish it in a book), with an acknowledgment of its initial publication in this journal.
- Authors are permitted and encouraged to post their work online (e.g., in institutional repositories or on their website) prior to and during the submission process, as it can lead to productive exchanges, as well as earlier and greater citation of published work.
