Learning From Crisis: Post-Crisis Evaluation and Organizational Resilience
Keywords:
Crisis Management, Post-Crisis Evaluation, Organizational Resilience, Crisis Communication, Organizational Learning, Public Trust
Abstract
In an organization, failure is an inevitable occurrence. Organizational responses reflect a form of learning that is expected to improve organizational quality in the post-crisis period. Organizations are required to integrate crisis communication at both managerial and operational levels in order to create synergy and develop effective strategies for dealing with future crises and recovery the image that caused by the previous crisis. Therefore, post-crisis evaluation is essential as a learning process for anticipating and managing future crises and should be carried out at all levels of the organization. Based on a literature review on post-crisis evaluation and organizational resilience, effective post-crisis management requires the development of multi-level resilience, transparency and integration of crisis communication, leadership integration, knowledge management, organizational learning, and post-crisis handling aimed at rebuilding trust and organizational reputation. By establishing a comprehensive crisis evaluation process, organizations are expected to restore public legitimacy and trust.
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References
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Ulmer, R. R., Sellnow, T. L., & Seeger, M. W. (2019). Effective crisis communication (4th ed.).
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Benoit, W. L. (1997). Image Repair Discourse and Crisis Communication. 23(2), 177–186.
Benoit, W. L., & Benoit, W. L. (2009). strategies. 3373(May). https://doi.org/10.1080/01463370009385578
Coccia, M. (2020, June). Critical decision in crisis management: Rational strategies of decision making. KSPJournals.org, 7(2). https://doi.org/10.1453/jel.v7i2.2049
Chen, F., Chen, H., Huang, S., Liang, Y., & Liu, Y. (2023). Roles of Corporate Reputation and Service Recovery in Food Safety.
Coombs, W. . T. (2021). Ongoing Crisis Communication. In ペインクリニック学会治療指針２.
Björnqvist, A., Jonson, C. O., Prytz, E., Johansson, B. J. E., & Berggren, P. (2025). Assessing the impact of evaluations of crisis management efforts. International Journal of Disaster Risk Reduction, 118, 105226. https://doi.org/10.1016/j.ijdrr.2025.105226
Borg, N., Naderpajouh, N., Scott-Young, C. M., & Borg, J. (2022). An interdisciplinary and multi-level review of resilience to inform training of human resources for critical infrastructure. International Journal of Disaster Risk Reduction, 78, 103113. https://doi.org/10.1016/j.ijdrr.2022.103113
Buhagiar, K., & Anand, A. (2023). Synergistic triad of crisis management: Leadership, knowledge management and organizational learning. International Journal of Organizational Analysis, 31(2), 412–429. https://doi.org/10.1108/IJOA-03-2021-2672
Conoscenti, E., Martucci, G., Piazza, M., Tuzzolino, F., Ragonese, B., Burgio, G., Arena, G., Blot, S., Luca, A., Arcadipane, A., & Chiaramonte, G. (2021). Post-crisis debriefing: A tool for improving quality in the medical emergency team system. Intensive and Critical Care Nursing, 63, 102977. https://doi.org/10.1016/j.iccn.2020.102977
Coombs, W. T. (2021). Ongoing crisis communication.
Creswell, J. W. (2009). Research design: Qualitative, quantitative, and mixed methods approaches (3rd ed.).
Das, R., & Wong, M. C. S. (2014). Understanding the relationship between liquidity and inflation in the post-crisis period in India: From bank dealers’ perspectives. In Emerging markets and the global economy: A handbook (1st ed.). Elsevier Ltd. https://doi.org/10.1016/B978-0-12-411549-1.00005-3
Dobosz, S. (2020). Crisis, communication, and Canadian hospitals: An analysis and evaluation of risk preparedness and crisis communication efforts of Ontario hospitals. Canadian Journal of Communication, 45(3), 365–385. https://doi.org/10.22230/CJC.2020V45N3A3591
Elshaer, I. A., & Saad, S. K. (2022). Learning from failure: Building resilience in small- and medium-sized tourism enterprises, the role of servant leadership and transparent communication. Sustainability, 14(22). https://doi.org/10.3390/su142215199
Gečienė, J. (2020). The resilience of organizations in the context of regional social sustainability: Management challenges under uncertainty. Management of Organizations: Systematic Research, 83(1), 37–55. https://doi.org/10.1515/mosr-2020-0003
Hendriks, F., Kienhues, D., & Bromme, R. (2020). Replication crisis = trust crisis? The effect of successful vs failed replications on laypeople’s trust in researchers and research. Public Understanding of Science, 29(3), 270–288. https://doi.org/10.1177/0963662520902383
Ho, B., Shin, W., & Pang, A. (2017). Corporate crisis advertising: A framework examining the use and effects of corporate advertising before and after crises. Journal of Marketing Communications, 23(6), 537–551. https://doi.org/10.1080/13527266.2015.1136349
Hurtado Illanes, M. (2024). Exploring shared challenges of empowered patients and entrepreneurs: Towards diversity, innovation, and entrepreneurship in post-crisis contexts. Administrative Sciences, 14(8). https://doi.org/10.3390/admsci14080164
Isbahi, M. B., Zuana, M. M. M. ., & Mariana, E. R. . (2022). The Technology Strategy in Website Communication Media in Improving Business Activities. Majapahit Journal of Islamic Finance and Management, 1(2), 126–138. https://doi.org/10.31538/mjifm.v1i2.17
Islam, K., Edwards, A. L., Shi, D., Lim, J. R., Sheppard, R., Liu, B. F., & Seeger, M. W. (2022). Crisis communication and learning: The US higher education’s response to a global pandemic. The Learning Organization, 29(4), 357–376. https://doi.org/10.1108/TLO-10-2021-0121
Jambarsang, S., Mehrparvar, A. H., & Keshmiri, F. (2025). Assessment of leadership and professional behavior of educational managers in the complex and post-crisis era: Perspectives of educators. BMC Research Notes, 18(1). https://doi.org/10.1186/s13104-025-07166-7
Khirfan, R., AlHasan, N., Atiyeh, H., Khalifeh, A. H., Holmes, S., & Kotb, H. (2025). Optimizing resources management in crises: Strategies, challenges, benefits and conceptual framework development. Research Journal of Pharmacy and Technology, 2249–2255. https://doi.org/10.52711/0974-360X.2025.00322
Kudej, M., Gavurova, B., & Rowland, Z. (2021). Evaluation of the selected economic parameters of Czech companies and their potential for overcoming global crises during the COVID-19 pandemic. Journal of International Studies, 14(1), 258–275. https://doi.org/10.14254/2071-8330.2021/14-1/18
Nyström, M. E., Höög, E., Garvare, R., Andersson Bäck, M., Terris, D. D., & Hansson, J. (2018). Exploring the potential of a multi-level approach to improve capability for continuous organizational improvement and learning in a Swedish healthcare region. BMC Health Services Research, 18(1), 1–19. https://doi.org/10.1186/s12913-018-3129-3
Raetze, S., Duchek, S., Maynard, M. T., & Kirkman, B. L. (2021). Resilience in organizations: An integrative multilevel review and editorial introduction. Group & Organization Management, 46(4), 607–656. https://doi.org/10.1177/10596011211032129
Sato, S. (2015). Sports management and sports humanities. https://doi.org/10.1007/978-4-431-55324-3
Sokol, R. L., Heinze, J., Doan, J., Normand, M., Grodzinski, A., Pomerantz, N., Scott, B. A., Gaswirth, M., & Zimmerman, M. (2021). Crisis interventions in schools: A systematic review. Journal of School Violence, 20(2), 241–260. https://doi.org/10.1080/15388220.2021.1879098
Stanton, P. V. (2020). The PR News book of crisis management: A guide to preparing for, mitigating during, and recovering after crises (Vol. 10). https://www.prnewsonline.com/wp-content/uploads/2020/05/prnews_crisis-management-vol-10-guidebook_final.pdf
Ulmer, R. R., Sellnow, T. L., & Seeger, M. W. (2019). Effective crisis communication (4th ed.).
Vašíčková, V. (2020). Crisis management process: A literature review and a conceptual integration. Acta Oeconomica Pragensia, 27(3–4), 61–77. https://doi.org/10.18267/j.aop.628
Whitehead, M., & Belghitar, Y. (2022). Responding to a corruption crisis through disclosure and remedial action: The case of Petrobras. The British Accounting Review, 54(5), 101119. https://doi.org/10.1016/j.bar.2022.101119
Zuana, M. M. M., Toha, M., & Isbahi, M. B. (2024). Exploration of Community Empowerment in a Village as the Entrance to a Lake in East Java. Malacca: Journal of Management and Business Development , 1(1), 47–55. https://doi.org/10.69965/malacca.v1i1.52
Published
2026-04-10
How to Cite
Sulaeman, A. (2026). Learning From Crisis: Post-Crisis Evaluation and Organizational Resilience. Indonesian Interdisciplinary Journal of Sharia Economics (IIJSE), 9(1), 9101-9111. https://doi.org/10.31538/iijse.v9i1.9875
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Copyright (c) 2026 Angia Sulaeman
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