THE EFFECT OF COMPETENCE AND WORK DIGITALIZATION ON EMPLOYEE PERFORMANCE, THROUGH THE EFFECTIVENESS OF COMMUNICATION IN THE GENERAL PART OF THE REGIONAL SECRETARIAT OF JEMBER REGENCY
Abstract
Facing the demands of bureaucratic reform and digital transformation in local government, the performance of Jember Regency Secretariat employees is the key to achieving excellent public services in the midst of complex administrative dynamics. Employee competency factors and work digitalization are considered to play a strategic role in improving this performance, with the effectiveness of communication as a crucial link. This study aims to analyze the influence of competence and work digitalization on employee performance, with the effectiveness of communication as an intervening variable in the Jember Regency Secretariat. This type of research uses a quantitative method with a descriptive approach, through observation, questionnaires, and literature studies. The research population is all employees of the Jember Regency Secretariat, with a sample of 109 respondents. The data was analyzed using Structural Equation Modeling (SEM) to test the direct and indirect relationships between variables. The results of the study show that competence and work digitalization have a positive and significant effect on employee performance, both directly and through communication effectiveness mediation. Competence (knowledge, skills, attitudes, motives, strategic thinking) and digitalization (SiKeren, automation) create effective communication that significantly improves the performance of Jember Regency Secretariat employees.
Downloads
References
Adi, K. L. S. and N. R. (2021). THE EFFECT OF EMPLOYEE COMPETENCE AND MOTIVATION ON PERFORMANCE THROUGH JOB SATISFACTION AS AN INTERVENING VARIABLE. SCIENTIFIC JOURNAL OF BUSINESS MANAGEMENT AND INNOVATION, SAM RATULANGI UNIVERSITY, 8(1), 50–70.
Afandi, A. (2021). The Influence of Competence and Discipline on Performance with Work Ethic as a Mediation Variable in Lubuk Sikaping District. Applied Journal of Minangkabau Government, 1(1), 33–46. https://doi.org/10.33701/jtpm.v1i1.1872
Andriyani, D., & Hamid, S. (2024). The Influence Of Competence , Compensation On Employee Performance Through Service Digitization At The Energy And Mineral Resources. Point of View Research Economic Development, 5(1), 1–9.
Anggeraini, M., & Adnyana, I. M. (2024). THE INFLUENCE OF WORK DISCIPLINE, COMPETENCE AND COMMUNICATION ON EMPLOYEE PERFORMANCE WITH EMPLOYEE MOTIVATION AS AN INTERVENING VARIABLE IN THE DIRECTORATE. SCIENTIFIC JOURNAL OF REFLECTION: Economics, Accounting, Management and Business, 7(2), 363–378. https://doi.org/10.37481/sjr.v7i2.833
Angin, S. A. P., & Ramadhani, S. (2022). The Influence of Competence and Work Ethic on the Performance of Employees of the Batang Kuis Sub-district Office. Business Economics Management and Accounting (EBMA), 3, 328–341.
Aprillya, P. (2022). THE EFFECT OF COMPETENCY AND WORK DIGITALIZATION ON EMPLOYEE PERFORMANCE THROUGH COMMUNICATION EFFECTIVENESS AS AN INTERVENING VARIABLE IN WIYUNG DISTRICT, SURABAYA CITY. Journal of Management Science and Research.
Arianto, N., Key, K., Work, L., Employee, K., & Work, K. (2022). The Influence of the Work Environment on Employee Performance with Job Satisfaction as an Intervening Variable at PT SMG. Journal of Business Disruption, 5(4), 331–342. http://openjournal.unpam.ac.id/index.php/DRB/indexhttp://openjournal.unpam.ac.id/index.php/DRB/index
Aulia, T. D., Prasetyo, I., Wijaya, U., & Surabaya, P. (2021). THE EFFECT OF COMPETENCE AND WORK DIGITALIZATION ON THE PERFORMANCE OF PDAM EMPLOYEES OF SURABAYA CITY WITH COMMUNICATION EFFECTIVENESS AS AN INTERVENING VARIABLE. MAP (Journal of Management and Public Administration) Vol., 1(4).
Baharrudin, S., Ludfiana, M., Santoso, B., Putra, E. M., & Pratiwi, R. (2021). The Influence of Job Satisfaction, Welfare and Work Environment on Performance with Digitalization as an Intervening Variable in DISPERMADES Central Java Province. Proceedings of the National Seminar on Management and Accounting of STIE Semarang (SENMAS), 1–9.
Bastian, E., Aprianti, K., & Irawan, I. (2025). The Influence of Competence and Communication on Employee Performance at the Bima Regency Population and Civil Registration Office. JUPEIS : Journal of Education and Social Sciences, 4(3), 296–302. https://doi.org/10.57218/jupeis.vol4.iss3.1710
Devinta, S., & Santosa, A. B. (2022). The Influence of Professional Competence and Work Discipline on Teacher Performance with a Transformational Leadership Style as Moderation (Study on Civil Servant Teachers of State Junior High School in Pekalongan City). Scientific Journal of Economics and Business, 15(2), 294–303.
Dewi, D. Y., Yudi Nur Supriadi, & Acim Heri Iswanto. (2022). The Effect of Transformational Leadership, Quality of Work-Life on Organizational Citizenship Behavior with Organizational Commitment Mediation. Journal of Social Science, 3(2), 308–323. https://doi.org/10.46799/jss.v3i2.315
Dewi, N. P., Nurhatisyah, N., Elkarima, N., & Pawar, A. (2025). Transformational Leadership, Digital Competence, and Employee Performance: Examining the Mediating Role of Self-Efficacy and the Moderating Influence of Perceived Organizational Support in Riau Islands Province. Journal of Business Management, 16(1), 47–72. https://doi.org/10.18196/mb.v16i1.25429
Farrel Shidqi, M., Darmastuti, I., & Suryo Wicaksono, B. (2023). THE EFFECT OF DIGITALIZATION OF THE COMPANY'S WORK SYSTEM AND COMPETENCE ON EMPLOYEE PERFORMANCE THROUGH THE EFFECTIVENESS OF WORK COMMUNICATION AS AN INTERVENING VARIABLE (STUDY ON PT. BANK NEGARA INDONESIA SEMARANG REGIONAL OFFICE) Mochammad. Diponegoro Journal OF Management, 12(1), 1–8.
Ferawati, I., Darna, N., & Suhendi, R. M. (2020). The Influence of Professionalism and Work Ethics on the Performance of Employees of the Ciamis Regional General Hospital (A Study on ASN Employees of the Ciamis Regional General Hospital). Business Management and Entrepreneurship Journal, 2(3), 46–66.
Hairudin, H. (2025). The Influence of Professionalism and Integrity on Competence through the Organizational Culture of the State Civil Apparatus (ASN) of the East Kutai Regency Government. Syntax Literate; Indonesian Scientific Journal, 10(2), 1662–1674. https://doi.org/10.36418/syntax-literate.v10i2.43583
Handayani, K., Utaminingsih, A., & Santoso, D. (2024). The Effect of Competency and Work Digitalization on Civil Servant Performance with the Effectiveness of Intervening Variable Communication. Syntax Admiration, 5(4).
Handayani, Y. I., & Dimyati, M. (2024). Analysis of the Influence of Employee Competence, Compensation and Work Culture on the Performance of Bondowoso Regency Transportation Agency Employees through Organizational Commitment as an Intervening Variable. Journal of Multidisciplinary Research, 1(3), 367–379.
Haq, R. A., Lukmantoro, T., & Sunarto, S. (2023). THE EFFECT OF THE LEVEL OF INTERPERSONAL COMMUNICATION COMPETENCE AND THE QUALITY OF HEALTH WORKERS' SERVICES ON THE LEVEL OF SATISFACTION OF BPJS KESEHATAN PATIENTS IN SEMARANG CITY. Online Interaction, 11(1), 179–190.
Hasin, I., & M Nasir, M. K. (2021). The effectiveness of the use of Information and Communication Technology (ICT) in rural secondary schools in Malaysia. Journal of Education and E-Learning Research, 8(1), 59–64. https://doi.org/10.20448/JOURNAL.509.2021.81.59.64
Hayati, F. A., Sularmi, L., Veritia, V., & Rahmadini, S. (2024a). The Effect of Digitalization, Job Satisfaction and Work Environment on Employee Performance with Welfare as an Intervening Variable in the Operational Section at Pt Bank Capital Indonesia. SCIENTIFIC JOURNAL OF REFLECTION : Economics, Accounting, Management and Business, 7(2), 480–488. https://doi.org/10.37481/sjr.v7i2.844
Hayati, F. A., Sularmi, L., Veritia, V., & Rahmadini, S. (2024b). The Influence of Digitalization and Transformational Leadership on Operational Employee Performance at Pt Bank Capital Indonesia. SCIENTIFIC JOURNAL OF REFLECTION : Economics, Accounting, Management and Business, 7(2), 480–488. https://doi.org/10.37481/sjr.v7i2.844
Hernita, H., Daulay, A. N., & Lubis, F. A. (2024). The Influence of the Role of Digitalization and Digital Transformation on Insurance Performance at Pt. Chubb Life Insurance Medan. Journal of Applied Management and Finance, 13(04), 1393–1404. https://doi.org/10.22437/jmk.v13i04.38609
Hidayat, M., Mattalatta, S., Firmansyah, A., & Amkop Makassar, S. (2025). The Influence of the Work Environment and Service Digitalization on Employee Performance. MARS Journal, 5(1), 41–50. https://jurnal.ilrscentre.or.id/index.php/mars
Hikmah, M., & Lukito, H. (2021). The Role of Worklife Balance and Work Stress on Employee Performance with Organizational Citizenship Behavior as a Mediating Variable. Journal of Business and Management, 8(1), 64–74. https://doi.org/10.26905/jbm.v8i1.5278
Hygia Altonie, Lelo Sintani, Uda, T., Yunikewaty, Y., Christa, U. R., & Pambelum, Y. J. (2022). The Effect of Service Quality and Employee Competence on Service User Satisfaction at the Katingan Regency Community and Village Empowerment Office. Journal of Social Science Education, 14(2), 340–362. https://doi.org/10.37304/jpips.v14i2.7777
Isbahi, M. B., Zuana, M. M. M., & Toha, M. (2024). The Multi-Social Relation of the Cattle Industry in the Plaosan Subdistrict Animal Market of Magetan Regency. Malacca: Journal of Management and Business Development, 1(1), 31–46. https://doi.org/10.69965/malacca.v1i1.51
Ismi Kusuma Dewi, Purwadhi, & Yani Restiani Widjaja. (2023). The Effect of Competence and Work-Life Balance on Work Ethic with Employee Performance as an Intervening Variable. Journal of Social and Economic Research, 5(2), 1500–1517. https://doi.org/10.54783/jser.v5i2.243
Jennie Rorensia, Iska Nadiyatus Sholihah, Eritawana Eritawana, & Jesia Jesia. (2025). The Influence of Organizational Culture in Improving Employee Performance in the Digitalization Era on the CV DUTA BINTANG UTAMA. Journal of Management, Economics and Entrepreneurship, 5(2), 135–150. https://doi.org/10.55606/jimek.v5i2.6117
Judijanto, L., Syamsulbahri, S., Abdullah, A., & Harsono, I. (2024). Bibliometric Analysis on the Relationship between Technological Innovation and Business Development. Western Science Journal of Business and Management, 3(01), 66–74. https://doi.org/10.58812/jbmws.v3i01.981
Liana, Y., Kolo, N., Salim, A., & Lating, A. (2023). Digital Competence, Work Discipline and Work Motivation on Employee Performance of Indah Logistics Company Pekanbaru. Bening, 10(2), 50–60.
Nicolas Munthe, M., M Purba, A., & Muthe, K. (2024). The Influence of Competence and Work Culture on Employee Performance with Job Satisfaction as an Intervening Variable at CU Maju Tarutung. Journal of Management and Business (JMB), 24(2), 296–310.
Ninditama, I. P., & Porwani, S. (2023). Digitization of Academic Field Administration for Staff at Kent Polytechnic Bogor. Suluh Abdi, 4(2), 95. https://doi.org/10.32502/sa.v4i2.5389
Nirmah, F. W. (2021). The Influence of Competency and Integrity on Employee Performance with Organizational Culture as a Mediation Variable. Journal.Feb.Unmul, 17(1), 127–135.
Noor, Lady, & Ahmadi, M. A. (2025). The Effect of Digitalization, Financial Literacy, and Technology Support on the Financial Performance of MSMEs in Karanganyar Regency. Management Science Publication Center, 3.
Novita Dewi Pratantia, Y. N. (2023). ANALYSIS OF THE INFLUENCE OF DIGITALIZATION, WORK WELFARE AND WORK ENVIRONMENT ON EMPLOYEE PERFORMANCE-MEDIATED JOB SATISFACTION. Syntax Literate: Indonesian Scientific Journal, 87(1,2), 149–200.
At, S., Badan, P., Finance, P., Income, D., & Bpkpd, D. (2024). The Effect of Human Resources Competency and Compensation on Employee Performance with Work Productivity as an Intervening Variable (Study on Employees of the Regional Financial and Revenue Management Agency (BPKPD) of Pamekasan Regency). Digital Business: Journal of Management Science and E-Commerce Publications, 3(2).
Pakpahan, J., Kumbara, V., & Charli, C. (2024). The Influence of Leadership Style and Employee Welfare on Employee Performance with Job Satisfaction as an Intervening Variable at PT. Lima Gunung Lubuk Begalung Padang Refinery. Journal of Management and Economic Research (JRIME), 2(2), 317–327.
Paulus, P., Suhendro, M., & Sofiaty, D. R. (2022). THE EFFECT OF EFFECTIVE COMMUNICATION ON THE PERFORMANCE OF EMPLOYEES OF CV CENTRUM TEKHNIK DIESEL JAKARTA. GANDIWA: Journal of Communication, 34–44.
Permatasari, I. P., & Irawati, A. (2021). Analysis of the Influence of Competency and Work Digitalization with Communication Effectiveness as an Intervening Variable on Employee Performance During the Covid-19 Pandemic at KPRI Manghayu Sejahtera Surabaya City Transportation Office. Journal of Management Science Studies (JKIM), 2(3), 348–356. https://doi.org/10.21107/jkim.v2i3.16215
Putri, O. A., Hariyanti, S., & Kediri, I. (2022). Article Review: Digital Transformation in Business and Management. Proceedings of Islamic Economics, Business, and Philanthropy, 1(1), 135–166.
Putri, R. M., & Asmike, M. (2023a). The Effect of Digitalization and Work Stress on the Performance of Millennial Employees in Indonesia (Study of Pt. Permata Bank Tbk). Simba, September.
Putri, R. M., & Asmike, M. (2023b). The Effect of Digitalization of Work, Competence and Education Level on the Performance of Millennial Generation Employees in Indonesia (Study of Pt. Permata Bank Tbk). Simba, September.
Prince, W. N. (2024). The Effect of the Implementation of Digitalization and Personal Technical Skills on Employee Work Effectiveness with the Perceiver Ease of Use System as a Moderation. Journal of Accounting, Finance, and Management (JAKMAN), 5(4), 565–574.
Radista, M. Y., & Edalmen. (2024). The Effect Of Competency On Performance Through Employee Engagement On Retail Employees In Jakarta. Journal of Managerial and Entrepreneurship, 06(04), 992–1000.
Seman, A. A., Ahmed, H. M. S., Refera, M. K., Amde, S. J., Thomran, M., & Ahmed, Y. A. (2022). Assessing the Effect of Work-Life Balance Initiatives on Organizational Citizenship Behaviour. Marketing and Management of Innovations, 13(4), 207–217. https://doi.org/10.21272/mmi.2022.4-19
Shafira Maharani, D., Putra, S. P., Prasetyo, A. F., & Buana, A. (2025). Peran Infrastruktur Teknologi Dalam Meningkatkan Strategi Digital Marketing Umkm the Role of Technology Infrastructure in Enhancing Msme Digital Marketing Strategies. Journal of Computer and Science Technology (KOMTEKS), 4(1), 15–22.
Sitinjak, M. I., Adriani, Z., & Tialonawarmi, F. (2025). The Role of Internal Communication on Work Effectiveness and Employee Performance at the Jambi Provincial Food Security Office. Journal of Economic Excellence Ibn Sina, 3.
Stiawan, R. (2024). The Effect of the Effectiveness of Interpersonal Communication on Promotion of Positions Through Competence in Employees in the Pinggir District, Bengkalis Regency. JIMU: Multi-Disciplinary Scientific Journal, 02, 1367–1378.
Sugiyanto, S., & Santoso, D. (2021). Analysis of the influence of competence, work digitalization and education level as intervening variables on human resource performance. Journal of Economic and Business Research, 11(1), 76. https://doi.org/10.26623/jreb.v11i1.1078
Sugiyono. (2016). Educational Research Methods: Quantitative, qualitative, and R&D approaches. Alphabet, 2016.
Sulistya, L. M., Kadek, N., & Trisnadewi, A. (2023). Improving employee performance through the use of information technology, training and service quality at the Buleleng District Family Planning Extension Center Office. Journal of Jnana Satya Dharma, 11(2), 69–78.
Taufik, K., & Information, T. (2022). The Influence of Information and Communication Technology Empowerment and Implementation on Human Resource Competencies and Their Impact on Employee Performance. Journal of Cahaya Mandalika (JCM).
Trimadhana, Z. (2025). THE INFLUENCE OF COMPETENCIES AND ORGANIZATIONAL STRUCTURE ON EMPLOYEE PERFORMANCE IN JAMBI MERANG FIELD WITH WORK MOTIVATION AS AN INTERVENING VARIABLE. JIMEA | MEA (Management, Economics, and Accounting) Scientific Journal Vol., 9(1), 1829–1846.
Wahyuni. (2025a). THE EFFECT OF DIGITIZATION OF PUBLIC SERVICES AND EDUCATION LEVELS ON THE PERFORMANCE OF EMPLOYEES OF GRATI DISTRICT, PASURUAN REGENCY, THROUGH COMPETENCE. Juremi: Journal of Economic Research, 5(1), 45–58.
Wahyuni, Y. D. (2025b). THE EFFECT OF DIGITIZATION OF PUBLIC SERVICES, EDUCATION LEVEL, AND COMPETENCE ON THE PERFORMANCE OF GRATI DISTRICT EMPLOYEES, PASURUAN REGENCY. Juremi: Journal of Economic Research, 5(1), 45–58.
Wardhani, P. V. H. G. M. R. F. H. R. D. T. R. P. A. (2024). Organizational Adaptation in the Digital Age: Change Management Opportunities and Challenges. Journal of Education and Teaching Review, 7(4), 18437–18442. http://journal.universitaspahlawan.ac.id/index.php/jrpp
Widyastuti, R., Trang, I., & Taroreh, R. N. (2025). The Influence of Digital Competency and Leadership on Employee Performance with Job Satisfaction as A Mediation Variable in Bpsdm Office of The Ministry of Communication and Digital. Abdurrauf Science and Society, 1(4), 850–861. https://doi.org/10.70742/asoc.v1i4.329
Yulia, N. E., Irawan, A., & Fachril, F. (2025). The Influence of Competence, Job Satisfaction and Organizational Culture on Employee Performance with Work Experience as a Moderator. Advances in Management & Financial Reporting, 3(3), 559–584. https://doi.org/10.60079/amfr.v3i3.564
Yusuf, M. R., Julianti, E., Supriyadi, & Zaharuddin. (2024). The Effect of Loyalty and Competence on Employee Performance. Journal of Social and Humanities Journal, 4(2), 527–534. https://doi.org/10.57250/ajsh.v4i2.539
Zanra, S. W. (2024). THE INFLUENCE OF HUMAN RESOURCE COMPETENCE, COMMUNICATION AND PROFESSIONALISM ON THE READINESS OF LOCAL GOVERNMENTS IN THE IMPLEMENTATION OF PERMENDAGRI NUMBER 77 OF 2020 WITH INFORMATION TECHNOLOGY AS A MODERATION VARIABLE. JILAK, 1(2), 40–55.
Copyright (c) 2026 Puji Wanusta Rini, Eko Budi Santoso, Trias Setyowati
This work is licensed under a Creative Commons Attribution-ShareAlike 4.0 International License.
Authors who publish with this journal agree to the following terms:
- Authors retain copyright and grant the journal right of first publication with the work simultaneously licensed under a Creative Commons Attribution License that allows others to share the work with an acknowledgment of the work's authorship and initial publication in this journal.
- Authors are able to enter into separate, additional contractual arrangements for the non-exclusive distribution of the journal's published version of the work (e.g., post it to an institutional repository or publish it in a book), with an acknowledgment of its initial publication in this journal.
- Authors are permitted and encouraged to post their work online (e.g., in institutional repositories or on their website) prior to and during the submission process, as it can lead to productive exchanges, as well as earlier and greater citation of published work.
