Job Satisfaction as a Mediator of the Influence of Leader-Member Exchange and Organizational Justice on Organizational Citizenship Behavior
Abstract
Organizational behavior is an interdisciplinary field devoted to understanding and managing employees well. This means that organizational behavior is both research-oriented and application. For this reason, organizational citizenship behavior (OCB) is needed. The purpose of this research is to explain the role of job satisfaction in mediating the influence of leader member exchange and OCB. exchange and organizational justice on organizational citizenship behavior. This research method is This research was conducted at PT Power Telecom. Telecom. The number of research samples was 122 people, which were taken using proportional sampling method. Data collection was carried out questionnaire distribution. Data analysis techniques using path analysis. The results showed that leader member exchange and organizational justice have a positive and significant effect on organizational citizenship behavior. Leader member exchange and organizational justice have a positive and significant effect on job satisfaction, job satisfaction has a positive and significant effect on organizational citizenship behavior. has a positive and significant effect on organizational citizenship behavior. Mediation test results test results show that job satisfaction cannot mediate the effect of leader member exchange and organizational justice on organizational citizenship behavior.
Downloads
References
Aeknarajindawat, Natnaporn, & Jermsittiparsert, Kittisak. (2020). Does organization justice influence the organization citizenship behavior, job satisfaction & organization outcomes? Systematic Reviews in Pharmacy, 11(1), 489–496. https://doi.org/10.5530/srp.2020.1.61
Afandi. (2018). Manajemen Sumber Daya Manusia (Teori, Konsep dan Indikator). Yogyakarta: Nusa Media.
Amalia Fadlilah, Citra, & Surjanti, Jun. (2019). Pengaruh Perceived Organizational Support Dan KeadilanOrganisasional Terhadap Organizational Citizenship BehaviorMelalui Kepuasan Kerja (Studi Pada Karyawan Pt PurnamaIndonesia Sidoarjo). Jurnal Ilmu Manajemen, 7(2), 437–446.
Ansong, Abraham, Owusu, Sylvester Ansah, & Ansong, Linda Obeng. (2024). Leader humility and organisational citizenship behaviour : the mediating roles of job satisfaction and employee engagement. Cogent Business & Management, 11(1). https://doi.org/10.1080/23311975.2024.2358166
Eka, Ryan, Rahmat, Adi, & Handayani, Ririn. (2022). Organizational justice and Organizational Citizenship Behaviot with Leader Memmber Exchange as Mediation. Sains Organisasi, 1(3), 109–209.
Elshifa, Aria. (2020). PENGARUH LEADER MEMBER EXCHANGE (LMX) DAN KOMITMEN ORGANISASI TERHADAP KINERJA KARYAWAN DENGAN MEDIASI ORGANIZATION CITIZEN BEHAVIOUR (OCB) (Studi Kasus pada Karyawan Kospin Jasa Pekalongan). Economicus, 12(1), 26–39. https://doi.org/10.47860/economicus.v12i1.141
Faturochman. (2012). Keadilan Presfektif Psikologi. Yogyakarta: Unit Penerbitan Fakultas Psikologi UGM dan Pustaka Pelajar.
Fitriastuti, Triana. (2013). Pengaruh Kecerdasan Emosional, Komitmen Organisasional dan Organizational Citizenship Behavior terhadap Kinerja. Jurnal Ilmiah Manajemen Dan Bisnis, 4(2), 103–114. https://doi.org/10.30596/jimb.v21i1.4149
Harumi, Tjut Allya Magita, & Riana, I. Gede. (2019). Peran Mediasi Kepuasan Kerja Pada Pengaruh Keadilan Organisasional Terhadap Organizational Citizenship Behavior (Ocb). Distribusi - Journal of Management and Business, 7(1), 93–108. https://doi.org/10.29303/distribusi.v7i1.65
Heriyadi, Heriyadi, Tjahjono, Heru Kurnianto, & Rahayu, Meika Kurnia Puji. (2020). Improving Organizational Citizenship Behavior through Job Satisfaction, Leader-Member Exchange, and Work-Life Balance. Binus Business Review, 11(2), 97–104. https://doi.org/10.21512/bbr.v11i2.6193
Hutama, Patrick, & Goenawan, Rocky. (2017). Pengaruh LMX terhadap Kinerja Karyawan di Hotel X Surabaya. Jurnal Hospitality Dan Manajemen Jasa, 5(2), 522–533. Retrieved from http://publication.petra.ac.id/index.php/manajemen-perhotelan/article/view/5986
I Gusti Lanang Suta Artatanaya, & Cokorda Istri Sri Widhari. (2023). Organizational justice and motivation on Organizational Citizenship Behavior (OCB). World Journal of Advanced Research and Reviews, 20(2), 1093–1097. https://doi.org/10.30574/wjarr.2023.20.2.2391
Indahyati, Nurul, & Sintasih, Desak Ketut. (2019). The Relationship between Organizational Justice and Organizational Citizenship Behavior. International Research Journal of Manahement, IT & Social Sciiences, 6(2), 63–71. https://doi.org/10.3844/ajebasp.2009.173.176
Jufrizen, Jufrizen, & Hamdani, Surya. (2023). Pengaruh Keadilan Organisasi Terhadap Kinerja Pegawai : Peran Mediasi Organizational Citizenship Behavior. Jesya, 6(2), 1256–1274. https://doi.org/10.36778/jesya.v6i2.1050
Jufrizen, Jufrizen, Harahap, Dita Sayidina, & Khair, Hazmanan. (2024). Leader-Member Exchange and Employee Performance: Mediating Roles of Work Engagement and Job Satisfaction. Journal of Economics, Business, & Accountancy Ventura, 26(3), 306–322. https://doi.org/10.14414/jebav.v26i3.3591
Kaswan, Akhyadi. (2015). Pengembangan Sumber Daya Manusia. Bandung: Alfabeta.
Laith, Ali, Alaa, Jameel, & Abd, Rahman. (2019). The effect of organizational justice on job satisfaction among secondary school teachers. International Review, (3–4), 82–90. https://doi.org/10.5937/intrev1903082l
Lambert, Eric G., & Hogan, Nancy L. (2013). The Association of Distributive and Procedural Justice With Organizational Citizenship Behavior. The Prison Journal, 93(3), 313–334. https://doi.org/10.1177/0032885513490491
Munir, Misbachul. (2023). Hubungan Antara Keadilan Organisasi, Profesionalisme Dan Kepuasan Kerja Karyawan. Jurnal Baruna Horizon, 6(1), 39–48. https://doi.org/10.52310/jbhorizon.v6i1.96
Organ, D. W. (1988). Organizational citizenship behavior: The good soldier syndrome. . Lexington,: MA: Lexington Books.
Pradnyawati, Ni Made Saras, & Dewi Adnyani, I. Gusti Ayu. (2023). Pengaruh Kepuasan Kerja, Komitmen Organisasional, Dan Job Insecurity Terhadap Organizational Citizenship Behavior (Ocb). E-Jurnal Ekonomi Dan Bisnis Universitas Udayana, 12(08), 1608. https://doi.org/10.24843/eeb.2023.v12.i08.p13
Prastiwi, Ni Luh Putu eka Yudi. (2018). Leader-member exchange ( LMX ) sebagai pemediasi hubungan kepercayaan dan kepuasan kerja karyawan. Jurnal Artha Satya Dharma, 12(1), 77–85.
Purnamarini, Tri Ratna, Kurniawan, Ignatius Susi. (2023). Pengaruh Leader Member Exchange ( LMX ) Terhadap Organizational Citizenship Behavior ( OCB ) Dengan Dimediasi Motivasi Kerja Karyawan. 22(2), 292–300.
Puspita, Cyntia, & Claudia, Meiske. (2024). The Effect Of Organızatıonal Justıce On Organızatıonal Commıtment And Organızatıonal Cıtızenshıp Behavıor ( Ocb ) Wıth Job Satısfactıon As Medıatıon. Asian Journal of Management Entrepreneurship and Social Science, 04(03), 1235–1263.
Putra, I. Putu Adi Kususma, & Sudibya, I. Gede Adnyana. (2018). PENGARUH KEPUASAN KERJA, KOMITMEN ORGANISASIONAL DAN MOTIVASI KERJA TERHADAP ORGANIZATIONAL CITIZENSHIP BEHAVIOR. E-Jurnal Manajemen Universitas Udayana, 7(8), 4447. https://doi.org/10.24843/EJMUNUD.2018.v07.i08.p15
Raza, Mohsin, Khan, Sadaf, & Khalid, Salman. (2023). Influence of Ethical Climate, Workplace Spirituality and Organizational Justice on Workplace Deviant Behavior: A Mediating Role of Organizational Citizenship Behavior Mohsin. Journal of Policy Research, 9(2), 883–900.
Robbins, Stephen P, Judge, Timothy A. (2017). Organizational Behavior Terjemahan Ratna saraswati dan Fabriella Sirait, Edisi 16. Jakarta: Salemba Empat.
Robbins, Stephen P. (2015). Organizational Behavior. Jakarta: Salemba Empat.
Shang, Kuo Chung, Kuo, Szu Yu, Hsu, Shih Wei, Lai, Po Lin, & Ye, Kung Don. (2024). Leader-member exchange, team-member exchange, employee satisfaction, and service-oriented organizational citizenship behavior in the international logistics industry: The moderating effect of the service climate. Research in Transportation Business and Management, 52(November 2023), 101072. https://doi.org/10.1016/j.rtbm.2023.101072
Stephen, Robbins. (2015). Perilaku Organisasi. Jakarta: Salemba Empat.
Suci, Rahayu Puji, Mas, Nasharuddin, & Chrisdianto, Arie. (2021). Analisis dampak strategi leader member exchange terhadap organizational citizenship behavior yang dimediasi kepuasan kerja. Jurnal Inovasi, 17(3), 456–465. Retrieved from http://journal.feb.unmul.ac.id/index.php/INOVASI
Sudarmo, Thessa Imay, & Wibowo, Ugung Dwi Ario. (2018). Pengaruh Komitmen Organisasional dan Kepuasan Kerja terhadap Organizational Citizenship Behavior (OCB). Jurnal Ilmiah Psikologi, 16(1), 51–58. https://doi.org/10.30595/psychoidea.v16i1.2497
Suryani, K. N., & John, F. (2019). Manajemen Sumber Daya Manusia (Tinjauan Praktis Aplikatif). Bali: Nilacakra.
Sutrisno, Edy. (2015). Manajemen Sumber Daya Manusia. Jakarta: Kencana.
Thawil, Sitti Marijam, & Anwar, Mohammad. (2021). Empat Dimensi Keadilan Organisasional Yang Dipersepsikan Oleh Karyawan Terhadap Kepuasan Kerja. Oikonomia: Jurnal Manajemen, 17(2), 97. https://doi.org/10.47313/oikonomia.v17i2.1246
Triyanthi, Meylinda Tr, & Subudi, Made. (2018). PENGARUH KOMUNIKASI ORGANISASI, KEPEMIMPINAN TRANSFORMASIONAL DAN KEADILAN ORGANISASI TERHADAP ORGANIZATIONAL CITIZENSHIP BEHAVIOR SERTA DAMPAKNYA PADA KINERJA DAN KOMITMEN ORGANISASIONAL. E-Jurnal Ekonomi Dan Bisnis Universitas Udayana, 3, 837. https://doi.org/10.24843/EEB.2018.v07.i03.p08
Wahyuni, Ni Putu Devi Erlina, & Supartha, I. Wayan Gede. (2019). Pengaruh Keadilan Organisasional, Komitmen Organisasional, Dan Kepuasan Kerja Terhadap Organizational Citizenship Behavior (Ocb). E-Jurnal Manajemen Universitas Udayana, 8(10), 6079. https://doi.org/10.24843/ejmunud.2019.v08.i10.p11
Waskito, Jati, Kussudyarsana, Imronudin, & Linansya, Winda. (2023). The Impact of Organizational Justice on the Organizational Citizenship Behavior of Contract Workers in Indonesia: The Role of Exchange Quality and Multifocal Trust. Gadjah Mada International Journal of Business, 25(1), 72–92. https://doi.org/10.22146/gamaijb.65476
Widjajani, Susi, Rahmawati, Fitri, & Yulianti, Eka. (2021). Organizational Justice and Organizational Citizenship Behavior: The Mediating Effect of Work Satisfaction. Jurnal Analisis Bisnis Ekonomi, 19(1), 1–14. https://doi.org/10.31603/bisnisekonomi.v19i1.3843
Wijaya, Candra. (2017). Perilaku Organisasi. Retrieved from https://scholar.google.co.id/citations?user=lSvC8YYAAAAJ&hl=id
Yasir, Muhammad, Khan, Muhammmad, Hamayun, Muhammad, Khan, Muhammad Asad, & Abrar, Ullah. (2022). Transformational leadership, organizational justice and organizational citizenship behavior in the restaurant context. Journal of Management Info, 9(4), 497–509.
Zulfa, Nuril. (2021). Pengaruh Leader Member Exchange (LMX) terhadap Kinerja Karyawan melalui Kepuasan Kerja pada PT. Berlian Jasa Terminal Indonesia. Jurnal Ilmu Manajemen, 9(1), 414. https://doi.org/10.26740/jim.v9n1.p414-424
Copyright (c) 2025 Ratna Mitasari, Budi Eko Soetjipto, Syihabudhin Syihabudhin
This work is licensed under a Creative Commons Attribution-ShareAlike 4.0 International License.
Authors who publish with this journal agree to the following terms:
- Authors retain copyright and grant the journal right of first publication with the work simultaneously licensed under a Creative Commons Attribution License that allows others to share the work with an acknowledgment of the work's authorship and initial publication in this journal.
- Authors are able to enter into separate, additional contractual arrangements for the non-exclusive distribution of the journal's published version of the work (e.g., post it to an institutional repository or publish it in a book), with an acknowledgment of its initial publication in this journal.
- Authors are permitted and encouraged to post their work online (e.g., in institutional repositories or on their website) prior to and during the submission process, as it can lead to productive exchanges, as well as earlier and greater citation of published work.
