The Effect of Work Motivation on Organizational Citizenship Behavior Through Job Satisfaction as a Mediation Variable
Abstract
Organizational Citizenship Behavior (OCB) refers to voluntary behavior exhibited by employees that goes beyond their formal job descriptions and contributes positively to the overall effectiveness of the organization. This study aims to analyze the influence of Servant Leadership and Work Motivation on Organizational Citizenship Behavior (OCB) with Job Satisfaction as a mediating variable among employees of PT Karya Usaha Baru. The research employed an explanatory research design, with a population consisting of 1,500 non-managerial employees. A total of 306 respondents were selected as samples, and data were collected using online questionnaires distributed via Google Forms. The data were analyzed using the path analysis method.
The results of this study indicate that: (1) Servant Leadership has a positive and significant direct effect on Organizational Citizenship Behavior, meaning that a service-oriented leadership style enhances employees’ organizational citizenship behavior. (2) Work Motivation has a positive and significant direct effect on Organizational Citizenship Behavior, indicating that employees’ internal drive contributes to the improvement of OCB. (3) Servant Leadership has a positive and significant effect on Job Satisfaction, implying that servant leaders can increase employee job satisfaction. (4) Work Motivation has a positive and significant effect on Job Satisfaction, suggesting that higher motivation is associated with greater job satisfaction. (5) Job Satisfaction has a positive and significant effect on Organizational Citizenship Behavior, meaning that satisfied employees are more likely to display OCB. (6) Job Satisfaction partially and significantly mediates the indirect effect of Servant Leadership on Organizational Citizenship Behavior. (7) Job Satisfaction also partially and significantly mediates the indirect effect of Work Motivation on Organizational Citizenship Behavior among employees of PT Karya Usaha Baru.
Downloads
References
Ansong, Abraham, Owusu, Sylvester Ansah, & Ansong, Linda Obeng. (2024). Leader humility and organisational citizenship behaviour : the mediating roles of job satisfaction and employee engagement. Cogent Business & Management, 11(1). https://doi.org/10.1080/23311975.2024.2358166
Dwi Septiawati, Neti Karnati, & Siti Rochanah. (2019). Pengaruh Locus of Control Dan Motivasi Intrinsik Terhadap Organizational Citizenship Behavior Guru Sma Negeri Di Kota Bekasi. Visipena Journal, 10(2), 332–351. https://doi.org/10.46244/visipena.v10i2.513
Farisi, Salman, Andi Prayogi, Muhammad, & Juliana, Elfi. (2021). the Influence of Work Motivation and Work Environment on Organizational Citizenship Behavior With Job Satisfaction As an Intervening Variable At the Youth and Sports Office of North Sumatra Province. International Journal of Economic, Business, Accounting, Agriculture Management and Sharia Administration (IJEBAS), 1(2), 257–268. https://doi.org/10.54443/ijebas.v1i2.78
Fadillah, L. R., & Listiawan, T. (2024). Implementasi Pendekatan Culturally Responsive Teaching (CRT) pada Pembelajaran IPA untuk Meningkatkan Motivasi Belajar Peserta Didik di SMP. Journal of Innovation and Teacher Professionalism, 2(1), 65–73. https://doi.org/10.17977/um084v2i12024p65-73
Indahyati, Nurul, & Sintasih, Desak Ketut. (2019). The Relationship between Organizational Justice and Organizational Citizenship Behavior. International Research Journal of Manahement, IT & Social Sciiences, 6(2), 63–71. https://doi.org/10.3844/ajebasp.2009.173.176
Laloan, T. A. P. (2024). Pengaruh Komunikasi Interpersonal Terhadap Efektivitas Kerja Pegawai di Dinas Pariwisata Provinsi Sulawesi Utara. Jurnal …, 95–104.
Putri, N. F. E., Arsyad, A. W., Dwivayani, K. D., & Boer, K. M. (2024). Analisis Kualitas Komunikasi Interpersonal Customer service dalam Meningkatkan Loyalitas Nasabah Bank PT. BPD Kaltim Kaltara Kantor Cabang Utama Samarinda. Jurnal Indonesia : Manajemen Informatika Dan Komunikasi, 5(2), 1695–1703. https://doi.org/10.35870/jimik.v5i2.743
Rulianti, Erina, & Nurpribadi, Giri. (2023). Pengaruh Motivasi Kerja, Lingkungan Kerja dan Pengembangan Karir Terhadap Kepuasan Kerja Karyawan. Jesya, 6(1), 849–858. https://doi.org/10.36778/jesya.v6i1.1011
Robbins, Stephen, P., & Judge, Timothi A. (2014). Perilaku Organisasi (Organizational Behavior) Edisi 12. Jakarta: Salemba Empat.
Robbins, Stephen P. (2015). Organizational Behavior. Jakarta: Salemba Empat.
Sugiarti, Endang, & Rusilowati, Umi. (2014). Pengaruh Motivasi Kerja dan Komitmen Organisasi Terhadap Organization Citizenship Behaviour (OCB) Dengan Variabel Kepuasan Kerja Sebagai Variabel Intervening. KREATIF: Jurnal Ilmiah Prodi Manajemen Universitas Pamulang, 1(2), 100–113.
Simon, Angelia, & Naftalia, Stevanie. (2018). ANALISA PENGARUH MOTIVASI KERJA TERHADAP ORGANIZATIONAL CITIZENSHIP BEHAVIOUR (OCB) MELALUI KEPUASAN KERJA KARYAWAN DI RESTAURANT HALIM SURABAYA Angelia. Jurnal Hospitality Dan Manajemen Jasa, 4(1), 347–361. Retrieved from https://publication.petra.ac.id/Index.Php/ManajemenPerhotelan/Article/View/4159/3811
Sugiyono, P. D. (2020). Metode Penelitian. Kuantitatif, Kualitatif, Dan R&D.
Syawallina, Piby, Febriantina, Susan, & Wolor, Christian Wiradendi. (2024). Pengaruh Motivasi Kerja Terhadap Organizational Citizenship Behavior (Ocb) Melalui Kepuasan Kerja Pada Guru Smk Negeri Di Kota Jakarta Timur. Neraca Manajemen, Ekonomi, 3(10).
Suci, Rahayu Puji, Mas, Nasharuddin, & Chrisdianto, Arie. (2021). Analisis dampak strategi leader member exchange terhadap organizational citizenship behavior yang dimediasi kepuasan kerja. Jurnal Inovasi, 17(3), 456–465. Retrieved from http://journal.feb.unmul.ac.id/index.php/INOVASI
Tanuwijaya, J., P, A. W. G., Aeeanty, D., & Tasruddin, T. Q. (2023). The Impact of Servant Leadership on Employee Behavior. 132, 436–446. https://doi.org/10.15405/epsbs.2023.11.02.33
Widjajani, Susi, Rahmawati, Fitri, & Yulianti, Eka. (2021). Organizational Justice and Organizational Citizenship Behavior: The Mediating Effect of Work Satisfaction. Jurnal Analisis Bisnis Ekonomi, 19(1), 1–14. https://doi.org/10.31603/bisnisekonomi.v19i1.3843
Wulandari, Dian, Sunaryo, Widodo, Sumardi, & Tedjasukmana, Dewi Indrajanti. (2021). Improving Organizational Citizenship Behavior (OCB) Through Servant Leadership and Job Satisfaction. Proceedings of the 5th Asian Education Symposium 2020 (AES 2020), 566(Aes 2020), 45–49. https://doi.org/10.2991/assehr.k.210715.009
Yandi, Sutra, Eliyusnandi, & Sastranavia, Ika. (2024). PENGARUH MOTIVASI TERHADAP ORGANIZATIONAL CITIZENSHIP BEHAVIOR (OCB) MELALUI KEPUASAN KERJA PEGAWAI SEKRETARIAT DEWAN PERWAKILAN RAKYAT DAERAH (DPRD) KOTA SUNGAI PENUH. 6(3), 1–23.
Zufriah, Deniyati. (2019). Pengaruh Kepuasan Kerja, Komitmen Organisasi Dan Lingkungan Kerja Terhadap OCB (Organizational Citizenship Behaviors) (Studi Kasus Karyawan Koperasi Sadar Sejahtera Sumatera Selatan). Relevance: Journal of Management and Business, 2(2), 251–262. https://doi.org/10.22515/relevance.v2i2.1910
Copyright (c) 2026 Muhamad Ajye Saputra, Budi Eko Soetjipto, Agung Winarno
This work is licensed under a Creative Commons Attribution-ShareAlike 4.0 International License.
Authors who publish with this journal agree to the following terms:
- Authors retain copyright and grant the journal right of first publication with the work simultaneously licensed under a Creative Commons Attribution License that allows others to share the work with an acknowledgment of the work's authorship and initial publication in this journal.
- Authors are able to enter into separate, additional contractual arrangements for the non-exclusive distribution of the journal's published version of the work (e.g., post it to an institutional repository or publish it in a book), with an acknowledgment of its initial publication in this journal.
- Authors are permitted and encouraged to post their work online (e.g., in institutional repositories or on their website) prior to and during the submission process, as it can lead to productive exchanges, as well as earlier and greater citation of published work.
