The Effect of Work-Life Balance and Spiritual Intelligence on Organizational Citizenship Behavior Mediated by Organizational Commitment
Abstract
This study investigates the influence of work-life balance (WLB) and spiritual intelligence on organizational citizenship behavior (OCB), with organizational commitment as a mediating factor, in the context of Islamic banking. The competitive nature of the banking industry, particularly for Islamic banks, requires effective human resource management to enhance organizational performance and employee contributions beyond formal roles. Employees' ability to balance professional and personal lives and their spiritual intelligence are critical factors in fostering positive organizational behaviors. Using a purposive sampling technique, 139 married employees with more than one year of service. This criterion was chosen to ensure the respondents had sufficient experience and personal stability to reflect the dynamics of WLB and organizational commitment. The results reveal significant positive relationships between WLB, spiritual intelligence, and OCB, both directly and mediated by organizational commitment. These findings offer valuable insights for human resource management in Islamic banking to strengthen employee engagement and organizational effectiveness.
Downloads
References
Akbar, F.R., & Nurlina. (2017). Pengaruh Kecerdasan Spiritual terhadap Komitmen Organisasional Melalui Kepuasan Kerja Sebagai Variabel Mediasi pada Karyawan Perbankan Syariah di Kota Banda Aceh. Jurnal Ilmiah Mahasiswa Ekonomi Manajemen, 2(1), 114-128.
Alamanda, D.T., Ahmad, I., Putra, H.D., & Hashim, N.A.A.N. (2021). The Role of Spiritual Intelligence in Citizenship Behaviours amongst Muslim Staff in Malaysia. HTS Theological Studies, 77(1).
Anwar, M.A., & Ghani, A.M.O. (2015). The Effects of Spiritual Intelligence and its Dimensions on Organizational Citizenship Behaviour. Journal of Industrial Engineering and Management, 8(4).
Ashutosh, V. (2020). A Study of Relationship of Job Satisfaction and Organizational Commitment with Organizational Citizenship Behavior amongst College Teachers. Prestige International Journal of Management and Research Vol. 13R (1/2).
Asutay, M., Buana, G.K., & Avdukic, A. (2022). The Impact of Islamic Spirituality on Job Satisfaction and Organisational Commitment: Exploring Mediation and Moderation Impact. Journal of Business Ethics, 181, 913-932.
Djafri, F., & Noordin, K. (2017). The Impact of Workplace Spirituality on Organizational Commitment: a Case Study of Takaful Agents in Malaysia. Humanomics, 33(3), 384-396.
Fisher, G.G., Bulger, C.A., & Smith, C.S. (2009). Beyond Work and Family: A Measure of Work/Nonwork Interference and Enhancement. Journal of Occupational Health Psychology, 14 (4).
Fitriani, K., Suryadi, E., & Santoso, B. (2023). Pengaruh Work-life Balance terhadap organizational Citizenship Behavior dengan Job Satisfaction Sebagai Variabel Mediasi. Jurnal Investasi, 9(4).
Hasan, N.H., & Muafi. (2023). The influence of Islamic Emotional Intelligence and Work-life Balance on Organizational Commitment Mediated by Burnout. International Journal of Business Ecosystem dan Strategy, 5(1).
Hikmah, M., & Lukito, H. (2021). Peran Worklife Balance dan Stres Kerja terhadap Kinerja Karyawan dengan Organizational Citizenship Behavior sebagai Variabel Mediasi. Jurnal Bisnis dan Manajemen, 8 (1).
Iroth, A.F., Pio, R.J., & Tatimu, V. (2022). Pengaruh Work-Life Balance dan Kepuasan Kerja terhadap Organizational Citizenship Behavior pada Karyawan Grapari Telkomsel Manado. Jurnal Usrad Productivity, 3 (4).
Kalantarkousheh, S.M., Sharghi, N., Soleimani, M., & Ramezani, S. (2014). The Role of Spiritual Intelligence on Organizational Commitment in Employees of Universities in Tehran Province, Iran. Procedia - Social and Behavioral Sciences, 140.
Mahardika, I.N.B.P., & Wibawa, I.M.A. (2019). Pengaruh Budaya Organisasi, Kepuasan Kerja dan Komitmen Organisasional terhadap Organizational Citizenship Behavior pada Karyawan. E-Jurnal Manajemen, 8 (1).
Marseno, W.A., & Muafi. (2021). The Effects of Work-life Balance and Emotional Intelligence on Organizational Commitment Mediated by Work Engagement. International Journal of Bussiness Ecosystem and Strategy, 3(2).
Mengistu, A.B., & Worku, M.M. (2020). Effect of Work-life Balance on Organizational Commitment in Commercial Bank of Ethiophia. Journal of Strategic Human Resource Management, 9(1).
Meyer, J.P., & Allen, N.J. (1997). Commitment in the Workplace: Theory, Research and Application. SAGE Publication.
Nurfitriyana, N., & Muafi. (2023). The Effect of Green Organizational Culture, Green Transformational Leadership, and Job Satisfaction on Organizational Citizenship Behavior: The Role of Mediating Organizational Commitment. International Journal of Research in Business and Social Science, 12(3).
Organ, D. W. (1988). Organizational Citizenship Behavior: The Good Soldier Syndrome. Lexington Books.
Pawoko, G., Wibowo & Hamidah. (2019). The Role of Work-life Balance, Achievement Motivation on Organizational Commitment Through Satisfaction Athlete’s in Indonesia. Academy of Strategic Management Journal, 18(5).
Pitaloka, E., & Sofia, I. P. (2014). The Affect of Work Environment, Job Satisfaction, Organization Commitment on OCB of Internal Auditors. International Journal of Business, Economics and Law, 5(2).
Pradhan, R. K., Jena, L. K., & Kumari, I. G. (2017). Effect of Work-Life Balance on Organizational Citizenship Behaviour: Role of Organizational Commitment. Global Business Review, 17(3).
Ravikumar, T., & Dhamodharan. (2014). Impact of Spiritual Intelligence on Organizational Commitment and Job Satisfaction of Employees in Banking Sector. International Journal’s Research Journal of Economics and Business Studies, 3(5).
Rene, R., & Wahyuni, S. (2017). Pengaruh Work-life Balance terhadap Komitmen Organisasi, Kepuasan Kerja dan Motivasi Kerja, terhadap Kinerja Individu pada Karyawan Perusahaan Asuransi di Jakarta. Jurnal Manajemen dan Bisnis Sriwijaya, 16(1).
Shabir, S., & Gani, A. (2022). Impact of Work–life Balance on Organizational Commitment of Women Health-care Workers: Structural Modeling Approach. International Journal of Organizational Analysis, 28 (4).
Sani, A., & Ekowati, V. M. (2020). Spirituality to Organizational Citizenship Behavior from Islamic Perspective: Mediating Role of Spirituality at Work and Organizational Commitment. Journal of Islamic Marketing, 13 (12).
Sulastini, Wijayanti, T. C., & Rajiani, I. (2023). Workplace Spirituality as an Alternative Model for Promoting Commitment to Change and Change-Oriented Organizational Citizenship Behaviour. Journal of Administrative Science, 13(3).
Suryadi, Y., FoEh, J., & Manafe, H. (2022). Employee Productivity Determination: In Work Life Balance (WLB), Work From Home (WFH), Information Technology (IT) and Work Flexibility. Indonesian Interdisciplinary Journal of Sharia Economics (IIJSE), 5(2), 730-750. https://doi.org/10.31538/iijse.v5i2.2533
Vasudevan, H. (2021). A Cross-Sectional Study between Organizational Commitment and Citizenship Behavior in Malaysian Bank Simpanan Nasional. International Journal of Economics, Management and Accounting, 29(2).
Yadav, P., & Punia, B. K. (2016). Emotionality Does but Spirituality Does Not: The Effect of Emotional and Spiritual Intelligence on Organizational Citizenship Behaviour. Asia-Pacific Journal of Management Research and Innovation, 12(1).
Zohar, D., dan Marshall, I. (2007). SQ- Kecerdasan Spiritual. Mizan Pustaka.
Copyright (c) 2025 Janartika Murwaningsih, Lie Liana
This work is licensed under a Creative Commons Attribution-ShareAlike 4.0 International License.
Authors who publish with this journal agree to the following terms:
- Authors retain copyright and grant the journal right of first publication with the work simultaneously licensed under a Creative Commons Attribution License that allows others to share the work with an acknowledgment of the work's authorship and initial publication in this journal.
- Authors are able to enter into separate, additional contractual arrangements for the non-exclusive distribution of the journal's published version of the work (e.g., post it to an institutional repository or publish it in a book), with an acknowledgment of its initial publication in this journal.
- Authors are permitted and encouraged to post their work online (e.g., in institutional repositories or on their website) prior to and during the submission process, as it can lead to productive exchanges, as well as earlier and greater citation of published work.
